Service & Support


epServicesTM: You can rely on us

With epServicesTM we provide you with a comprehensive customer service package and ensure that you can always rely on your Eppendorf device.

Our global certification services ensure the compliance with legal guidelines and standards. Standardized working procedures provide an uncomplicated validation of your system, from the implementation to the shutdown. Thanks to the regular calibration and service performed by our trained service technicians, your precision instruments will continuously achieve repeatable results. As a matter of course, our customer hotline helps you with applicatory questions at any time.

Optimally serviced premium products alone do not provide for reliable results. The users' experience is just as important. With the Eppendorf Training Center you can learn the operation of our devices in an easy to understand and active environment. Our experienced application specialists will teach you in small groups. Learn something new or brush up your knowledge. You will receive a certificate for successful participation.