• Find the product’s manufacturing nameplate

  You will find this either on the back, side or bottom of the device:

  

• Read the serial number off the nameplate

  The numbering system can differ, please note the following examples and register the serial number as sequential digits — no spaces or dashes. For example:
  Enter the serial number like this: 5418WQ212353	Enter the serial number like this: 54070019261
  Enter the serial number like this: 530103721	Enter the serial number like this: 534300290
  Remember, when you enter the serial number, disregard the blank spaces and DO NOT include the preceding "No." or "no."

• Log on or Register

  

• Register your Eppendorf product

  

  Enter the serial number (again, do not include blank spaces) as shown in the examples above. In the next step you will select your instrument from a list of qualifying equipment. If you know the purchase date or the dealer from which you made your purchase, you may also enter this information (but it is not required).

• That's it!

  You will receive an e-mail from us confirming your registration. Your bonus ep-points reward will be automatically credited to your ep-points account, and you can redeem your ep-points here

• Manage your equipment registrations

  The "Manage" section enables you to sort and print a list of your registered devices; you will also find any new information about them, if available.

Any questions? We may have already answered them in our FAQ section; if not, contact us here.

The following texts also apply for the Eppendorf Product Registration:

• Privacy Statement
• ep-points Conditions of participation

Proof of purchase

Eppendorf may request proof of purchase or ownership to validate serial numbers that are provided should they appear to be invalid. Eppendorf reserves the right to prohibit the participation of any individual if fraud is suspected. We will investigate potential fraud and take appropriate legal action as needed.

Eppendorf reserves the right to cancel or modify the Online Product Registration program for any reason.

• What are the advantages of registering my Eppendorf instruments?
  • First, for each qualifying Eppendorf instrument that you register, 100 bonus ep-points will be added to your ep-points account.
  • Secondly, we will keep you up to date with regard to new software, application notes, etc. for your registered equipment.
  • In addition, you will have an organized repository for all your registered Eppendorf products, where you can
    • Track and manage your equipment/registrations
    • Sort and print them in list format
    • Find the latest information about them

• What types of Eppendorf equipment can I register?
  Please refer to this list of qualifying instruments — if they were purchased January 2003 or later, they may be registered.

• Can I register devices that have been purchased before 2003?
  We’re sorry, but the system will not register instruments that were purchased prior to January 2003. If you’re not sure of your purchase date, try to register your instrument. If you receive an error message, then it falls outside of the qualifying timeframe.

• I've lost my instrument’s proof of purchase. Can I still register the device?
  Yes, because you do not need any proof of purchase — just the serial number and the name of the device.

• Can I register Eppendorf pipettes and dispensers?
  No. However, they are already part of the ep-points program, and you can register their ep-points codes here.

• Can I register devices of other brands?
  No. Only Eppendorf instruments may be registered. See the list of qualifying Eppendorf instruments here.

• What information is required to register my instrument?
  You must enter the serial number and choose the name of your device. You may also add the date of purchase and dealer information, but it is not required.

• Where do I find my instrument’s serial number?
  Serial numbers are located either on the side, back or at the bottom of your Eppendorf device. For examples, click here.

• Can more than one person register the same instrument?
  No. Each instrument’s serial number can be registered only once.

• My company is the owner of the device. Am I allowed to register it?
  Your company must make this decision. Please be aware of your company’s rules and make sure that you are permitted to do so. See also the ep-points Conditions of participation.

• Can I delete a device from my account if I no longer have it?
  To delete devices from your account, please contact us.

• If I’m leaving the laboratory, can I transfer my registrations to a colleague?
  Yes. Please be aware of your company’s rules with regard to instrument ownership/registration. Then, if your company permits, contact us to delete the devices from your account so that your colleague may re-register them.

• Do I have to pay for registration?
  No! Registration is free.

• I am already a registered user of Eppendorf’s website. Do I need to sign up again?
  No. You can log in with your existing user name and password. Depending on the type of account you already have, we might request additional information.

• My address has changed. How do I update my profile?
  Update your personal information in the myEppendorf or ep-points section. Simply click on "Change your data".

• What does Eppendorf do with my registration data?
  See our privacy statement.

• How many ep-points is each registered device worth?
  You will receive 100 ep-points for each qualifying instrument that you register — it is our way of saying thanks for your time and effort.

• What, exactly, are ep-points and where do I register my ep-points codes?
  ep-points is our special Customer Rewards Program. For complete information follow this link here.

• How long does it take to credit ep-points to my account?
  Your account will be credited with the ep-points immediately.

• What can I do with ep-points?
  Redeem ep-points in our rewards shop. See our range of personal, work and leisure rewards gifts here.

Any other questions? Please contact us here.

These Eppendorf products can be registered if purchased from January 2003 onwards.

• Biophotometer
• CellTram Air
• CellTram Oil
• CellTram vario
• Centrifuge 5415 D
• Centrifuge 5415 R
• Centrifuge 5417 C
• Centrifuge 5417 R
• Centrifuge 5418
• Centrifuge 5424
• Centrifuge 5430
• Centrifuge 5430 R
• Centrifuge 5702
• Centrifuge 5702 R
• Centrifuge 5702 RH
• Centrifuge 5804
• Centrifuge 5804 R
• Centrifuge 5810
• Centrifuge 5810 R
• Concentrator / Vacufuge
• Eporator
• FemtoJet
• FemtoJet Express
• InjectMan NI2
• Mastercycler
• Mastercycler 384
• Mastercycler ep 384
• Mastercycler ep gradient
• Mastercycler ep gradient S
• Mastercycler ep realplex
• Mastercycler gradient
• Mastercycler personal
• Mastercycler pro
• Mastercycler pro S
• Mastercycler pro 384
• Microdissector PPMD
• MiniSpin / MiniSpin plus
• MixMate
• Multiporator
• PatchMan NP2
• ThermoStat plus
• Thermomixer comfort / R
• Thermomixer compact / Thermomixer
• TransferMan NK 2
• epMotion 5070
• epMotion 5075

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