Frequently asked questions
If your country is not yet listed, you cannot register for ep-points. Please contact us under email@example.com and tell us about your interest in participating in our ep-points program.
Click here to see the list of participating products.
Click on "Register" on the ep-points homepage.
Please log on to your account at www.ep-points.com and click the tab "Change Password".
Please go to the ep-points website at www.ep-points.com, click the link "Forgot my password" and follow the instructions.
No, that is not permitted (see Terms and Conditions 1.2).
You simply have to remove the ep-points from your Eppendorf product packagings and state the code and relevant Eppendorf product online. Click here to see the list of participating products.
The ep-points Rewards Shop offers attractive rewards in three different sections. Log on to the ep-points homepage with your user name and password and then click on "Redeem". Here you can select your favourite reward by clicking on the cart symbol. Then check and confirm your delivery address and send off your order - it couldn't be easier!
Redeeming your ep-points for attractive rewards is of course free of mailing costs for you.
Please allow up to 8 weeks for the delivery of your reward. You will receive a confirmation e-mail from us directly after the receipt of your order and also after dispatch of your reward.
You can enquire about your ep-points account balance by logging on to www.ep-points.com with your user name and password and then clicking on "Account". Here you will find all recorded transactions entered to your account. If you discover any discrepancies please contact us under firstname.lastname@example.org !
You can cancel your participation in the bonus program of Eppendorf AG at any time with immediate effect.
If there has been a change in your address or other participant data, log on to the ep-points homepage and click on "My Date". Here you can change your address. It is not possible to change your user name and country. If you wish to do so, please let us know under email@example.com and we will make the necessary changes for you.
On registration the participant declares his consent to the collection, processing and utilization of ep-points data which come into being on use of the bonus program, for the provision and organization of offers in accordance with demand. The transmission of personal address data may only be effected to the shipper of the reward and where services explicitly requested by the participant necessitate the transmission of his data. Any transmission of prepared data for the purposes of advertising and market research shall be solely performed on an anonymous basis. This declaration of consent is voluntary and can be revoked at any time.