Order cancellations and changes

Please note, you cannot cancel or make changes to an order once it has left our Distribution Center; until then, however, you may be able to modify your order. Your first step will be to contact Eppendorf Nordic Customer Support by sending an email to nordic@eppendorf.dk include your Order Notification Number and provide details on what you would like to have changed. An Eppendorf Nordic customer support representative will contact you regarding the status of your order and whether it can be changed.

Your Order Notification Number is assigned as soon as you submit your online eShop order. You will receive an Order Notification email from us, which acknowledges our receipt of your eShop order. This email includes your Order Notification Number. Always refer to this number when contacting Eppendorf Nordic Customer Support regarding your order.

Eppendorf Nordic
Slotsmarken 12
DK-2970 Hørsholm
Phone: +45 43 24 00 00
Fax: +45 45 76 73 70
E-mail: nordic@eppendorf.dk