Knowledge Base: VisioNize^® Lab Suite

VisioNize Lab Suite is a lab and device management platform which includes device monitoring, notifications, maintenance planning and device documentation options to improve sample safety, boost your lab’s efficiency and support your compliance needs.

It is a cloud-based platform. By connecting lab devices you can remotely monitor the device performance, setup notifications for critial alerts and warnings, plan maintenance activities and much more.

You can access the platform from any (mobile) end device e.g. smartphones, tablets and personal computers.

All mobile devices (iOS and Android) are supported.

Two user roles are defined within the VisioNize Lab Suite. The Lab Manager (administrator) can add additional users to the platform. The users can access the platform from everywhere simulatanously.

The Lab Manager can add, delete and update devices and change all related information within VisioNize Lab Suite. This role can add and delete user authentication. The user has read-only rights to device information, can generate reports and set up notifications.

Any end device with an internet browser can have access to the platform VisioNize Lab Suite. We recommend using the latest version of Google Chrome, Safari & Firefox as browsers.

Every device with internet access and a web browser can access the VisioNIze Lab Suite. There is no additional software or driver installation on end user devices needed.

The data are hosted in the VisioNize^® Lab Suite. You can export device-related data by subscribing to the service "Device Documentation".

VisioNize Lab Suite compatible devices just need to be integrated into your local network with access to the VisioNize Lab Suite. No PC or server is needed to install the software.

No, since VisioNize Lab Suite is a cloud-based software, you can access your data from everywhere with just an internet connection.

You can subscribe online via www.eppendorf.com/visionize-subscription.

You can configure the VisioNize Lab Suite based on your requirements and pay only for devices you want to connect and services you really need.

Depending on your subscription runtime, you can unsubscribe anytime. You can also unsubscribe from the additional VisioNize Services.

The official deadline for cancellation is 5 working days before end of the trial period or billing period.

Honeywell Xenon 1900GHD-2 USB was used to scan and validate the software internally

Eppendorf QR codes from production and service installed QR codes can be used to add devices easily into VisioNize Lab Suite. Competitor pipettes with QR codes installed by Eppendorf calibration service can also be used

The current list of compatible Eppendorf lab devices can be found here: www.eppendorf.com/visionize-device-overview

Yes, by using the VisioNize sense sensor monitoring kit you can connect any temperature-controlled devices e.g. freezers, shakers and incubators.

You can add an unlimited number of lab devices incl. non-connectable devices e.g. pipettes. You only need one device connectivity license per connected device.

RFID is currently not supported. Pipettes can be added via QR codes and scanners as well as the import of an existing documentation.

Due to further development updates might be required. These updates can be triggered remotely from the VisioNize Lab Suite.

Have a look at the VisioNize^® Lab Suite Setup Guide.

Honeywell Xenon 1900GHD-2 USB was used to scan and validate the software internally.

Not all pipettes are automatically recognized. Please enter the properties manually.

Set up a notification including the category "warnings" and select the devices. In that case, you will receive a notification that the device is offline. Just use the monitoring option to check if action is required.

VisioNize Lab Suite Services are additional services you can book within the subscription to enrich the integrated features of the VisioNize Lab Suite.

For every notification e.g. an alarm, one SMS is being sent out. Even if the text is too long resulting in multiple SMS, one SMS is consumed from your SMS package.

You will receive a notification when you are about to run out of SMS. You can book the next bundle to top up your quantity.There is a buffer of 10 SMS to ensure critical notifications are being pushed out.

Currently, data in the VisioNize Lab Suite cannot be changed, deleted or manipulated. Export to Excel is possible. Further features will be released to meet requirements for 21 CFR Part 11.

You can export data. For now, only Excel files are possible but we are working on providing non-editable PDFs.

The export includes historical values of all parameters, alarms and event data of connected devices.

The VisioNize^® Lab Suite is hosted in the Microsoft Azure cloud.

All data is stored in the European Union.

VisioNize Lab Suite is a multi-tenancy software. For every customer a dedicated tenant is generated to secure your valuable data from unauthorized access.

VisioNize Lab Suite uses username (email address) and password for user authentication.

The sensor system is easy to install and routes the collected data to VisioNize Lab Suite. You can either utilize the sensor system as an additional independent probe for your Eppendorf freezers or to monitor the temperature of your non-Eppendorf freezers, shakers, and incubators.

The VisioNize® sense sensor monitoring kit  is an all-in-one package including temperature sensor, environmental monitoring sensors and a gateway router.

One device connectivity is needed per device. A sensor counts here as device.

The VisioNize sense gateway router needs one ethernet cable to get connected to the local network. The gateway router connects wirelessly up to 100 sensors.

From -90° C to + 60°C.

From -90° C to + 60°C.

The following parameters can be tracked: ambient temperature, humidity, pressure, brightness.

No, the sensors are intended to be connected to the VisioNize Lab Suite.

One router per room is recommended. The signal covers multiple rooms but depends on your building infrastructure. It is like your WiFi at home.

First of all, add a non-Eppendorf device to the VisioNize Lab Suite via the "Device Management" app. Navigate to the "Monitoring" app and click "Add User-Enabled Device". In the next step, you are being asked to select the user-enabled device and assign the sensor to it.

VisioNize Lab Suite recurrently deploys software updates to connected devices with the latest security updates. The user can decide if and when these updates should be installed.

No, just general information like settings (Location, Nickname) can be pushed to the device. It is not possible to start or stop a device remotely nor change the settings such as temperature. 

VisioNize Lab Suite requires an email address for authentication. Other data like the telephone number is just needed for sending out SMS.

All personal data is deleted 60 days after unsubscribing from VisioNize Lab Suite.