Password:

To generate a new password, please visit www.eppendorf.com/password and enter your username and email address. The new password will be sent immediately to your email address.

Username:

If you forgot your username, please contact us and provide us with the email address you used to create your myEppendorf account.

Please note:

After the initial registration you received a confirmation email with the request to activate your account. If you do not find the email in your inbox, please check your spam folder. If you still cannot find the e-mail please contact us. Please note that the account can only be used after activation.

Your myEppendorf account enables you to participate in our epPoints bonus points program, register Eppendorf products with our Product Registration, conveniently purchase Eppendorf products around the clock in our eShop and subscribe to our email newsletter.

To register a myEppendorf account, please click here. Check this tutorial for more information.

If there has been a change in your user data, visit the Eppendorf website, log in to your myEppendorf account and click “My Profile”. Here you can easily change your user data, such as your name, address or e-mail address. In order to change your country, please contact us.

No, this is not allowed (see Terms and Conditions 1.2). Unfortunately, you cannot open more than one epPoints account.

You can terminate your participation at any time with immediate effect. To do so, visit the Eppendorf website, log in to your myEppendorf account and click “My Profile”. Then select “Deactivate Account” and follow the instructions to deactivate your entire myEppendorf account.

The participants agree that myEppendorf data collected in the context of their “account usage” is processed and used to tailor the offers to meet their individual requirements. If data is disclosed for promotional and marketing purposes, the data will only be disclosed in anonymized form. This declaration of consent is voluntary and may be revoked at any time. Further information can be found at www.eppendorf.com/privacy-statement.

Nearly all Eppendorf consumables have an epPoints sticker which can be found in the product box. For a detailed overview please look at the “Participating products” section.

Consumable: 10- or 11-digit epPoints code printed on the sticker in the Eppendorf product box.

Pipette or dispenser: 12-digit registration code located on your Eppendorf Certificate.

Instrument with nameplate: 12-digit serial number placed on the nameplate.

Eppendorf µCuvette: 12-digit serial number printed on the underside of the metal box in which it is supplied.

Simply remove the epPoints stickers from your Eppendorf product boxes and enter the code and the corresponding Eppendorf product online. To do so, please log in with your user name and password and then go to myEppendorf / epPoints. Alternatively, you can also scan the QR code with your mobile device using the Eppendorf App or a suitable QR code scanning app. In this case, you do not need to enter the code manually. epPoints codes have 10 or 11 digits and are a combination of letters and numbers. Check this tutorial for more information.

The validity of epPoints is 24 months plus the time up to December 31 of the year in which you received the epPoints. The validity period starts as soon as you register the code. Example: epPoints that were credited to your account on February 01, 2019, remain valid until December 31, 2021.

The epPoints will be credited to your account immediately after registration.

To check your epPoints status, log in to your myEppendorf account. Your epPoints status will be displayed on the myEppendorf start page. A detailed list of your account activities can be found at myEppendorf / My transactions.

The epPoints rewards shop offers you attractive rewards from different areas. However, you can only redeem your epPoints if your employer agrees to you taking part in the incentive program and to the use of rewards for personal purposes. To redeem your epPoints, log in to the Eppendorf website with your user name and your password and visit the rewards shop in the myEppendorf area. Use the button to add the desired reward to your basket and follow the instructions. Then check and confirm your delivery address and submit your order. Please note that your epPoints cannot be paid out in cash and points cannot be made up with cash payments. The rewards offered may vary for each country. 

Shipping rewards may take up to 8 weeks. You will receive an information e-mail from us as soon as your order has been received and another one when your rewards have been shipped. 

Redeeming your epPoints for attractive rewards and shipping are of course free of charge.

To collect epPoints and to participate in the epPoints program you need a myEppendorf account. With your registration you will automatically take part in epPoints. Please note that you can only take part in epPoints if your employer agrees to you taking part in the incentive program and to the use of rewards for personal purposes. Check this tutorial for more information.

Unfortunately, you cannot take part in the epPoints program if your country is not participating. You can find an overview of the participating countries in the “Participating countries” section.

To consolidate two or more accounts please fill out and sign the “epPoints transfer form” (EN) and return it by fax to +49 40 538 01 257 or by email to myeppendorf@eppendorf.de. Kindly note that the previous account will be deactivated after the epPoints have been transferred.

You can receive up to 100 epPoints for Product Registration depending on the device you register. You will be notified of the exact amount in a confirmation e-mail after registration. Plus, more benefits and future features are in the making.

Consumable: 10- or 11-digit epPoints code printed on the sticker in the Eppendorf product box.

Pipette or dispenser: 12-digit registration code located on your Eppendorf Certificate.

Instrument with nameplate: 12-digit serial number placed on the nameplate.

Eppendorf µCuvette: 12-digit serial number printed on the underside of the metal box in which it is supplied.

You can register most Eppendorf pipettes, dispensers, instruments with nameplate and the Eppendorf µCuvette. For a detailed list, please refer to the section "Participating products". 

You need a myEppendorf account to use Product Registration. Check this tutorial for more information.

Register a myEppendorf device using the Eppendorf app

Using the Eppendorf App is the simplest and easiest way to register your Eppendorf device.

1. Open the Eppendorf App which is linked to your myEppendorf account and click on the product registration panel.

2. Scan the 2D Code Use the camera of your mobile phone to scan the 2D code located on the product. ^*

3. Your Product will be registered Your product will automatically be added to your instrument list

Check this tutorial for more information.

Register a myEppendorf device using the website

After logging in, you will find an entry mask here at the Product Registration page.
To register your pipette or dispenser, please enter the registration code from your Eppendorf Certificate. For the Registration of an instrument with nameplate please use the serial number placed on the nameplate. For the Registration of the Eppendorf µCuvette please use the serial number printed on the underside of the metal box in which it is supplied.

Check this tutorial for more information.

If you wish to register your device using the Eppendorf app, all you need is to locate and then scan the 2D-code. The 2D-code should be usually on the lower right side of the instrument or in case of the pipette in front. *

However, if you wish to register your device using the website, please note the following information:

• Pipettes or dispensers: The registration code is attached to the Eppendorf Certificate delivered with your product.
• Instruments with nameplate: The serial number for registration is placed on the nameplate on the back, side or bottom of the instrument. It is a 12-digit code with numbers and letters.
• Eppendorf µCuvettes: The serial number for registration is printed on the underside of the metal box in which it is supplied.

The 2D codes are always located on the right side of the device. *

If you wish to register your pipette using the Eppendorf App you do not need to locate the registration code or serial number. Instead, all you need is to locate and then scan the 2D- code. The 2D-code is located on the device. See question above. If you wish to register your pipette using the website, then please note that the serial number is not suitable for online Product Registration of pipettes or dispensers. Should you have lost your registration code, please contact us. In most cases we can create the registration code from the serial number of the pipette or dispenser for you.

Using the Eppendorf App 

If you used the Eppendorf App to scan the 2D code located on the device and received this error, please check the following point:

• Does your device participate in our Product Registration? For a detailed list, please refer to the section "Participating products".

Using the website

If you used the website to enter serial number / registration code, then please check the following points:

• Does your device participate in our Product Registration? For a detailed list, please refer to the section "Participating products".
• Have you tried to enter an epPoints code printed on a sticker? For redeeming these codes, please go to epPoints.
• Have you been working with your Eppendorf device over many years? Please note that only pipettes and dispensers manufactured as of 2012 and the majority of instruments manufactured after January 2008 can be registered.
• For pipettes / dispensers: Have you entered the serial number? Please note that in order to register these products, the registration code is required. It is located on the Eppendorf certificate on the packing material.
• Is the serial number format correct? The following serial number formats are accepted in our system: 1234XY456789, A234XY456789, AB34XY456789.
• Have you entered the registration code (pipettes, dispensers) or serial number (instruments, µCuvette) correctly? Please recheck the spelling e.g. often the letter “O” is confused with the number “0” or the letter "Z" is mistaken for the number “2” etc.

Still not working? We are happy to help. Please contact us.

If you used the Eppendorf App to scan the device, then it must be, unfortunately, the case that someone has already registered the device before you, perhaps a colleague of yours. If you used the website to enter the serial number / registration code, then someone may have already registered the product before you. However, it may also be the case that you misspelled it. Therefore, please recheck your spelling. Still not working? We are happy to help. Please contact us.

When using the website to register products, after five wrong entries, this error message appears for security reasons. Please contact us, we are more than happy to help.

To de-register a device if you no longer have it, please contact us.

Only Eppendorf devices can be registered. For a detailed list, please refer to the section "Participating products".

Every serial number or registration code can be registered only once.

You are very welcome to transfer your registrations to a colleague. For that, please contact us to de-register the devices from your account and transfer them to your colleague’s account.

Your company must make this decision. Please be aware of your company’s rules and make sure that you are permitted to do so. Please also see our myEppendorf Terms & Conditions.