Get Peace of Mind with Eppendorf Service & Support

Get Peace of Mind with Eppendorf Service & Support

Relax while your samples are spinning

Ensure Top Performance Spin after Spin for high-speed and ultracentrifuges

Your high-speed and ultracentrifuges require proper care to maintain performance and deliver reliable results over time. Unexpected downtime or inconsistent results waste precious time and money. Save yourself from stress and ensure years of productive, reliable operation with regular evaluation and maintenance by our qualified Eppendorf Service team

The Full Value

We are committed to providing efficient, reliable services for your high-speed and ultracentrifuges. Our comprehensive selection of carefully designed service solutions are performed by our dedicated Technical Service & Support teams worldwide. Choose from installation and qualification services or service agreement options that suit your needs for consistent performance, safety, and reliability.

Get qualified service for your high-speed or ultracentrifuge

We accompany you every step of the way from installation to regular maintenance of your high-speed and ultracentrifuge to support you in line with your quality and regulatory requirements. With just one phone call or service request through our webpage you can access our network of highly skilled service professionals. Our qualified service staff ensures timely and accurate solutions are provided with professional guidance and care.

Your Needs - Our Solutions

Choose from cost-efficient to all-inclusive care packages and on-demand services:

On-demand Services

Installation Service

An Eppendorf Service Technician performs installation and commissioning for you.

IQ/OQ GxP

For customers working in regulated environments, we offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP-compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.

Preventive Maintenance*

How much do you rely on keeping your instrument in good working order? Our professional maintenance services are aimed at the prevention of unexpected downtimes and failures by early detection of problems. Keeping your instruments in perfect working order will not only extend their service life, but also increase your productivity.


* Local availabilty may vary. For more information please contact your Eppendorf representative.

Service Agreements

AdvancedCare

Includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period.

PremiumCare

Includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period.

Download our service flyer

Extended Warranty plus

In the event of a necessary repair, wear and repair parts, labor and travel costs are included. Additionally, a full preventive maintenance service, priority support, and a yearly software update (when applicable) is included. A 10 % discount is given within the same service agreement on additional services (e.g. IQ/OQ).

Extended Warranty

In the event of a necessary repair, wear parts, labor and travel costs are included.


For more information on services:

Get in touch

 

"Outstanding products, a strong brand and excellent service are the three key success factors at Eppendorf - and these are equivalent for what you can expect from us next.
We are at your Service – from installation, to IQ/OQ, to routine preventive maintenance, up to Premium Care Agreements, our individual service offerings fitting your demands best."


Len Vanderhulst
Senior Vice President, Global Service, Eppendorf SE

Get your high-speed- & ultracentrifuge checked and listed. Ensure safe working environment!

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