Spa & Wellness for Pipettes

Pipette Service and Calibration (ISO 8655 and ISO 17025)

Preventive Maintenance, Calibration & Adjustment Services

The precision and accuracy of pipettes and dispensers are important for the quality of all your work results. Regular maintenance and calibration services of pipettes by Eppendorf assures a consistent result quality.
Pipettes are precision instruments with parts subject to normal wear and tear leading to imprecision over the time. Therefore, regular maintenance and calibrate a pipette are fundamental to their precision and accuracy. We ensure our stringent and validated procedures are followed to the highest standards possible, for Eppendorf and other brand pipettes, also in ISO 17025 accredited service centers.

Mail-in Pipette Calibration and Repair Service Overview

Thank you for your interest in our mail-in pipette calibration and repair services. Eppendorf strives to provide the highest quality Pipette Calibration Service and as your Liquid Handling Expert Partner, we have improved our service products toward ensuring instrument reliability together with meeting quality and regulatory requirements, ISO 17025 (scope and certificate) and/or ISO 8655 compliance. More information about our pipette calibration services can be found here.
 
Sending in your pipettes to our calibration and repair service center is fast and easy.

Here’s how to get started:

1. Request a Service Number

Send an email to canadaservice@eppendorf.com with ‘Service Request’ in the subject line and include the following in the message body:

  • Your complete contact information, with shipping and billing address
  • Form of payment
  • Brief description of pipette service requested

A Service Number will be provided to you within 24h. If email is unavailable, you may also call us at 800-263-8715, Option 2 to request a Service Number – please have the above information ready.
You may use a purchase order number or credit card for payment. If your pipette service requires additional repairs/parts, an estimated cost for your service will be provided for your approval prior to service completion and subsequent invoicing.

2. Download and complete our Pipette Service Authorization Form and Decontamination Form.

3. Pack and ship your pipettes.

Pack your pipettes securely to ensure that they do not get damaged during shipping. Enclose one copy of the completed Pipette Service Authorization Form plus the Decontamination Form, and retain another copy for your records. Ship to the address below with your Service Number clearly marked on the shipping label or outside the package. 

Eppendorf Pipette Service
Service #________
2810 Argentia Rd, Unit 2
Mississauga, ON L5N 8L2

 

Pipette Calibration Service

Service Calibration measurements
"As Is"
Calibration measurements
"As Left"
Decontamination from outside2) Checking, cleaning, lubricating4) before calibration Pipette Cat. No. /
List Price
ISO 8655 without Preventive Maintenance 10 per test volume1)   included   Single channel / dispenser 0082000140
$72.00
8-channel 0082000161
$122.00
12-channel 0082000162
$122.00
16-channel 0082000181
$226.00
24-channel 0082000182
$226.00
ISO 8655 including Preventive Maintenance   10 per test volume1) included included Single channel / dispenser 0082000142
$82.00
8-channel 0082000165
$151.00
12-channel 0082000166
$151.00
16-channel 0082000185
$269.00
24-channel 0082000186
$269.00
3x4 without Preventive Maintenance 4 per test volume1)   included   Single channel / dispenser 0082000139
$46.00
8-channel 0082000159
$66.00
12-channel 0082000160
$66.00
16-channel 0082000179
$124.00
24-channel 0082000180
$124.00
3x4 including Preventive Maintenance   4 per test volume1) included included Single channel / dispenser 0082000141
$53.00
8-channel 0082000163
$95.00
12-channel 0082000164
$95.00
16-channel 0082000183
$152.00
24-channel 0082000184
$152.00

Calibration Service Packages

Service Calibration measurements
"As Is"
Calibration measurements
"As Left"
Decontamination from outside2) checking, cleaning, lubricating4) ISO 17025 Accredition calibration certificate Pipette Cat. No. /
List Price
ISO 8655 Verified 4 per test volume1) 10 per test volume1) included   Single channel / dispenser 0082000234
$128.00
8-channel 0082000235
$217.00
12-channel 0082000236
$217.00
16-channel 0082000237
$393.00
24-channel 0082000238
$393.00
ISO 17025 including Preventive Maintenance   10 per test volume1) included included Single channel / dispenser 0082000143
$111.00
8-channel 0082000167
$180.00
12-channel 0082000168
$180.00
16-channel 0082000187
$298.00
24-channel 0082000188
$298.00
ISO 17025 Advanced 4 per test volume1) 10 per test volume1) included included3) Single channel / dispenser 0082000227
$157.00
8-channel 0082000228
$246.00
12-channel 0082000229
$246.00
16-channel 0082000230
$422.00
24-channel 0082000231
$422.00
ISO 17025 Professional 10 per test volume1) 10 per test volume1) included included Single channel / dispenser 0082000220
$212.00
8-channel 0082000221
$331.00
12-channel 0082000222
$331.00
16-channel 0082000223
$553.00
24-channel 0082000224
$553.00

Additional Services

Advanced Documentation, Excel file for calibration information on all pipettes/dispensers per order 0082000212
$39.00
ISO 17025 Calibration Certificate 0082000211
$29.00
Labor charge, 15 min. of repair services 0082000210
$21.00

 

*1 10%, 50% and 100% of nominal volumes for variable volume instruments.
*2 Pipettes and dispensers and package equipment need to be decontaminated before sending in.
*3 ISO 17025 accreditation calibration certificate is included in the second calibration after the maintenance.
*4 Internal parts

A Wellness Treat for Your Pipette – Eppendorf Pipette Service Video