Spa & Wellness for Pipettes

Pipette Service and Calibration (ISO 8655 and ISO 17025)

Preventive Maintenance, Calibration & Adjustment Services

The precision and accuracy of pipettes and dispensers are important for the quality of all your work results. Regular maintenance and calibration services of pipettes by Eppendorf assures a consistent result quality.
Pipettes are precision instruments with parts subject to normal wear and tear leading to imprecision over the time. Therefore, regular maintenance and calibrate a pipette are fundamental to their precision and accuracy. We ensure our stringent and validated procedures are followed to the highest standards possible, for Eppendorf and other brand pipettes, also in ISO 17025 accredited service centers.

Pipette Calibration Service

Service Calibration measurements
»As Is«

Calibration measurements
»As Left«

-----
Check, clean, lubricate*4
before calibration

Single channel pipette/
dispenser
8-channel pipette 12-channel pipette 16-channel pipette 24-channel pipette
ISO 8655 without
Preventive Maintenance*2
10 per test volume*1   0082000140
$72.00
0082000161
$122.0
0082000162
$122.00
0082000181
$226.00
0082000182
$226.00
ISO 8655 including
Preventive Maintenance*2
 

10 per test volume*1
-----
included

0082000142
$82.00
0082000165
$151.00
0082000166
$151.00
0082000185
$269.00
0082000186
$269.00
3×4 without
Preventive Maintenance*2
4 per test volume*1   0082000139
$46.00
0082000159
$66.00
0082000160
$66.00
0082000179
$124.00
0082000180
$124.00
3×4 including
Preventive Maintenance*2
 

4 per test
volume*1
-----
included

0082000141
$53.00
0082000163
$95.00
0082000164
$95.00
0082000183
$152.00
0082000184
$152.00

 

Calibration Service Packages – Ordering information

Service Calibration measurements
»As Is«
Calibration measurements
»As Left«

-----
Check, clean, lubricate*4
before calibration
ISO 17025 Accreditation
calibration certificate
Single channel
pipette/ dispenser
8-channel pipette 12-channel pipette 16-channel pipette 24-channel pipette
ISO 8655 Verified*2 4 per test volume*1 10 per test volume*1
-----
included
  0082000234
$128.00
0082000235
$217.00
0082000236
$217.00
0082000237
$393.00
0082000238
$393.00
ISO 17025*2 including
Preventive Maintenance*2
 

10 per test volume*1
-----
included

included 0082000143
$111.00
0082000167
$180.00
0082000168
$180.00
0082000187
$298.00
0082000188
$298.00
ISO 17025 Advanced*2 4 per test volume*1 10 per test volume*1
-----
included
included*3 0082000227
$157.00
0082000228
$246.00
0082000229
$246.00
0082000230
$422.00
0082000231
$422.00
ISO 17025 Professional*2 10 per test volume*1 10 per test volume*1
-----
included
included 0082000220
$212.00
0082000221
$331.00
0082000222
$331.00
0082000223
$553.00
0082000224
$553.00

 

Additional Services – Ordering information

ISO 17025 Calibration Certificate 0082 000 211
$29.00
Advanced Documentation, Excel file for calibration information on all pipettes/dispensers per order 0082 000 212
$39.00

 

Additional Services Charges

On-site calibration services in your own laboratory  inquire
Labor Charge, 15 min. of repair services, time unit of one technician 0082 000 210
$21.00

Service offers may differ by country.

*1 10%, 50% and 100% of nominal volumes for variable volume instruments.
*2 Pipettes and dispensers and package equipment need to be decontaminated before sending in.
*3 ISO 17025 accreditation calibration certificate is included in the second calibration after the maintenance.
*4 Internal parts

A Wellness Treat for Your Pipette – Eppendorf Pipette Service Video

Mail-in Pipette Calibration and Repair Service Overview

Thank you for your interest in our mail-in pipette calibration and repair services. Eppendorf strives to provide the highest quality Pipette Calibration Service and as your Liquid Handling Expert Partner, we have improved our service products toward ensuring instrument reliability together with meeting quality and regulatory requirements, ISO 17025 (scope and certificate) and/or ISO 8655 compliance. More information about our pipette calibration services can be found here.
 
Sending in your pipettes to our calibration and repair service center is fast and easy.

Here’s how to get started:

1. Request a Service Number

Send an email to canadaservice@eppendorf.com with ‘Service Request’ in the subject line and include the following in the message body:

  • Your complete contact information, with shipping and billing address
  • Form of payment
  • Brief description of pipette service requested

A Service Number will be provided to you within 24h. If email is unavailable, you may also call us at 800-263-8715, Option 2 to request a Service Number – please have the above information ready.
You may use a purchase order number or credit card for payment. If your pipette service requires additional repairs/parts, an estimated cost for your service will be provided for your approval prior to service completion and subsequent invoicing.

2. Download and complete our Pipette Service Authorization Form and Decontamination Form.

3. Pack and ship your pipettes.

Pack your pipettes securely to ensure that they do not get damaged during shipping. Enclose one copy of the completed Pipette Service Authorization Form plus the Decontamination Form, and retain another copy for your records. Ship to the address below with your Service Number clearly marked on the shipping label or outside the package. 

Eppendorf Pipette Service
Service #________
2810 Argentia Rd, Unit 2
Mississauga, ON L5N 8L2