Spa & Wellness for Pipettes
Spa & Wellness for Pipettes

Preventive Maintenance, Calibration & Adjustment Services

For over 65 years Eppendorf has been an innovator and leading provider of liquid handling systems, which include pipetting devices and consumables. This total approach philosophy extends beyond products to our quality pipette calibration, certification, maintenance and repair services – for all major brands of pipettes – not just our own. We offer a range of service options from basic calibration at an economical price to GLP/GMP custom-designed calibration services. Precision and accuracy of the pipettes are important for the quality of all your work results. Regular maintenance and calibration by Eppendorf assures a consistent result quality.

Contact your Eppendorf service team

 

 

Mail-in Pipette Calibration and Repair Services Overview

Thank you for interest in our mail-in pipette calibration and repair services. We offer six levels of calibration service—all of which are available through the mail-in program. You can choose QuickCheck PM, Advantage Calibration, Advantage Clinical, Advantage Certification, Customized/GLP/GMP, and ISO 17025 accredited service (ISO/IEC 17025 accreditation scope and certificate).

Sending in your pipettes to our calibration and repair service center is fast and easy.

Here’s how to get started:
        1.    Request a Service Notification Number (SNN).

               Send an email to canadaservice@eppendorf.com with ‘SNN Request’ in the subject line and include

                    •    Your complete contact information, including shipping and billing address
                    •    Form of payment
                    •    Brief description of pipette service requested

               An SNN will be provided to you within 24h. If email is unavailable, you may also call us at 800-263-8715, Option 2 to request an SNN – please have                      the above information ready.
               You may use a purchase order number or credit card for payment. An estimated cost for your service will be provided for your approval prior to                      service completion and subsequent invoicing.

        2.    Download and complete our Pipette Calibration/Repair Service Authorization Form and Decontamination Form
        3.    Pack and ship your pipettes.

               Pack your pipettes to ensure that they do not get damaged during shipping. Enclose one copy of the completed Pipette Calibration/Repair Service                      Authorization Form plus Decontamination Form, and retain another copy for your records. Ship to the address below with your SNN clearly marked on                 the shipping label or outside of the package.

                       SNN ____________
                   Eppendorf Canada Service
                  Unit 2 – 2810 Argentia Road
                    Mississauga ON L5N 8L2