Can I install the software on multiple PCs?
Not at the same time. However, the software can be moved from one computer to another three times. Should the software need to be moved between computers for more than three times, please contact Eppendorf support.
Do I have to connect the PC with the RackScan Analyzer software to the internet?
No, internet connection is not necessary to operate the RackScan Analyzer software.
How many users can be set-up with the software?
The software can be made available to all users in the same computer it is installed on.
What is the output format(s) of the data imported from the 2D matrix code?
- Excel
- Text
- JSON
- XML
- Image
Is the RackScan Analyzer software accessible via other platforms (app; mobile, etc.)?
No, this is currently not possible.
Can I use the PC installed with the software for other applications (e.g. qPCR, sequencing software)?
Yes, it is possible to use the PC for other applications.
In what language is the RackScan Analyzer available in?
English
Is the RackScan device and software compatible with other barcoded consumables?
Yes, preconfigured local XML files of the consumables and rack (must be requested from the manufacturer) can be imported into the software.