All you need to know on how to get started.

VisioNize safely stores data and makes the data accessible through the Internet. All you need is a computer or a mobile device with Internet connection, a web browser, and an account for VisioNize.

Prepare your laboratory for making the digital switch.

Security concerns?

We take your concerns serious!

Download our White Paper “Security” to learn more about implemented standards and policies supporting the security of and preventing unauthorized access into the VisioNize Digital Lab Space.


Download


Afraid of losing your data?

What kind of personal data are stored in the VisioNize Digital Lab Space?

Personal data in the context of users (Digital Lab Space administrator as well as additional users created by the administrator):

Email address: mandatory for each user when the user is created

  • Purpose: The information is used for authentication ("user name") and to deliver email notifications.

Telephone number: optional for each user (can be changed/deleted at any time after creation of a user)

  • Purpose: Delivery of SMS text messages notification

    Name, optional for each user (can be entered/changed/deleted at any time after creating of a user)

Is your laboratory environment ready to setup VisioNize?

Download the VisioNize Setup Guide and check your IT and Device readiness, as well as learn how to setup VisioNize in your laboratory.
 

Download here

Important note
Depending on your country, VisioNize and the VisioNize services may not be available. You can either check the Eppendorf eShop or contact your Eppendorf Sales representative for details.

FAQ

General Questions

What is VisioNize?

VisioNize is the Eppendorf digital platform, delivering valuable services in and around our
Eppendorf devices – to continuously improve your lab life. It basically consits of three components:

- The VisioNize Digital Lab Space hosting the VisioNize services and our VisioNize-onboard devices. The first services enabled by our VisioNize Digital Lab Space are VisioNize monitoring and notifications.

What are VisioNize-onboard devices?

VisioNize is the Eppendorf digital platform, delivering valuable services in and around our Eppendorf devices – to continuously improve your lab life. It basically consits of three components:

- The VisioNize Digital Lab Space hosting the VisioNize services and our VisioNize-onboard devices. The first services enabled by our VisioNize Digital Lab Space are VisioNize monitoring and notifications.

What about devices like centrifuges as well as older freezer models?

We continously expand the connectibility of VisioNize to further products. Please check our website for current information: www.eppendorf.com/visionize

How does it work?

VisioNize is a cloud-based software, wherefore no software installation is needed.  VisioNize-onboard devices just need to be integrated into your IT network and have to be onboarded to the VisioNize Digital Lab Space. Everything you need to know to follow the different steps can be found here: www.eppendorf.com/visionize-setup

Why should I subscribe for VisioNize?

VisioNize can help you improving your lab efficiency by monitoring your devices, introducing advanced notification to report on errors, alarms, and user interactions as well as recurring maintenance tasks. And Eppendorf seeks to continously develop further features for its digital platform.

Who should I subscribe to the VisioNize Digital Lab Space?

Lab Managers taking care of the device asset should act as Digital Lab Space administrators. The administrator can add and delete additional users giving them the opportunity to monitor devices and subscribe for notifications.

How can I subscribe to the VisioNize Digital Lab Space?

Currently, we only offer our VisioNize services via our Eppendorf eShop. Subscribe now: www.eppendorf.com/visionize-subscription

Do I have to pay license fees for VisioNize?

No, the basic VisioNize services are free of charge. You only need to have a VisioNize-onboard device with the latest software version.

Which devices can be connected?

The first devices will be: the Freezer F740hi and the biological shaker S44i. We will continuously expand the device connectibility.

Can I connect third party instruments?

We want to provide an open platform, enabling also other vendors in our solution and vice versa. Check our website from time to time to receive latest news and updates.

Are my device/personal data safe?

We have created a white paper covering all aspects of security concerning our VisioNize digital platform. Link to white paper: www.eppendorf.com/whitepaper055

Which languages are available?

Currently the software is available in English only.

Can I monitor my connected laboratory devices from my home?

You can access the VisioNize Digital Lab Space from any (mobile) end device with an internet browser. There is no VPN connection needed.

I have many users in my lab. Can they all have access to VisioNize?

Yes, of course! VisioNize offers a comprehensive user-management function. Multiple users can be connected to the network and be assigned to different levels of access.

Do I need training to work with VisioNize?

Thanks to the intuitive design of VisioNize, training is generally unnecessary. However, if you do require support, please have a look in the software manual: www.eppendorf.com/visionize-software-manual.

In which countries is VisioNize available?

At the moment, VisioNize is available for customers located in in Europe and North America. For other countries, please contact us directly.

When will VisioNize be available in other countries?

We are working on expanding the availibity of VisioNize for other regions in 2020.

What is the vision of VisioNize?

Because we take a long-term view, your investment in our digital platform VisioNize (devices, software, and services) is sustainable: We are continuously working on creating new features dedicated to improving lab management, increasing safety, and boosting efficiency as well as reproducability. Our mission is to ease your workload in the lab.

Maybe more general is better here: Furthermore we intend to create an open platform that integrates into the existing software and solution landscape at our customers to provide full flexibility in the choice of digital systems.

VisioNize IT prerequisites and Digital Lab Space subscription

What are the IT prerequisites?

You can find all information regarding the IT prerequisites on our website: Click here: www.eppendorf.com/visionize-setup

Are my devices safe?

VisioNize is currently set up in a way that the connected devices are sending their data to the Digital Lab Space. No remote control functions are in place. Thus, only outgoing ports are required. Check the IT prerequisites with your IT department. They can support you.

I lost my password. What can I do now?

Please navigate to the (https://visionize.eppendorf.com/) VisioNize Digital Lab Space login portal. Click on "Forgot password" to reset your password. Also check your Junk-Mails. Note: If you just have registered to the Digital Lab Space, it can take up to 24 hours to receive your login credentials.

Is my data handled according to GDPR regulations?

Protecting the data of our customer while offering cloud-based services is of the highest priority for us at Eppendorf. Therefore, we have implemented several standards and policies supporting the security of and preventing unauthorized access into the Eppendorf Digital Lab Space used for data storage and housing of our VisioNize service apps. For more information, please check out Security White Paper: www.eppendorf.com/whitepaper055

To give you full control over all your personal data in VisioNize, all acquisition, processing, and storage of personal data is fully compliant to the General Data Protection Regulation (EU) 2016/679 (GDPR).

VisioNize-onboard devices

What device software version is supported?

From November 2019 on, you can connect your newly VisioNize-onboard devices (F740i + S44i)  to the VisioNize Digital Lab Space. Please contact your local Eppendorf support if you would like to connect F740hi or S44i that you bought before November 2019.

How can I connect my VisioNize-onboard device to my local network?
  1. An ethernet cable is needed to connect VisioNize-onboard devices to your local network. You will find the IT plug at the back of your device. Note, that a functional ethernet-plug at the location of your device is needed. Your IT department can help you here.
  2. If your IT department allows DHCP, enable DHCP or contact your IT department to add the device manually.
  3. Check directly onsite of the device: Settings → System settings→ Network: Your device gets an IP assigned like 192.168.0.1, or connect to VisioNize Digital Lab Space. "Enable OPC/REST access" needs to be enabled.
My device does not get an IP assigned?

You can try the following things:

  1.  In most IT environments your local IT department needs to enable the devices before they can receive an IP address. For that purpose write down the MAC-address of your device (navigate to settings → System settings→ network) and contact your IT department.
  2. Or check whether your devices are connected to your local network via a network cable.
  3. Or check if the ethernet plug in your rooms are functional (contact your IT department)
  4. Or restart your device.
How can I assign a device to my VisioNize Digital Lab Space?

Navigate to Settings → System settings → "VisioNize Setup", and follow the instructions. You will need the administrator credentials to connect devices to VisioNize Digital Lab Space.

What happens with monitoring data, if the digital lab space connection breaks up?

Data are stored locally at the device itself and will be sent to the Digital Lab Space after reconnecting.

Where are the servers located?

The servers, working with the VisioNize Digital Lab Space, are located in Europe and North America, depending on the region you chose for creating your myEppendorf account.

Can I connect one device to multiple Digital Lab Spaces?

No, the device can be connected to only one VisioNize Digital Lab Space.

VisioNize operation

Which browsers are supported?

The VisiNize Digital Lab Space can be accessed through the following browsers:

  • Google Chrome; versions 75.x (64-Bit) or later
  • Mozilla Firefox (Quantum), versions 68.x (32-Bit) or later
  • Safari (iOS); versions 12.3.1 or later
  • Microsoft Edge; versions 42.x or later
Which end devices are supported?

Every end device with a current browser version (see above) is able to log into the VisioNize Digital Lab Space.

Can I access the VisioNize Digital Lab Space from my mobile device?

Yes, you can. The VisioNize Digital Lab Space uses responsive webdesign suitable for all different kinds of devices like tablets and smartphones.

I am a VisioNize Digital Lab Space administrator. How can I delete users from the user list?

Currently, this is not possible for users. Please contact your local Eppendorf support and please also include your Digital Lab Space account details in the support request.

How can I delete my Digital Lab Space?

Currently, this is not possible for users. Please contact your local Eppendorf support and please also include your Digital Lab Space account details in the support request.

How to deregister devices from the Digital Lab Space?

Currently, this is not possible for users. Please contact your local Eppendorf support and please also include your Digital Lab Space account details in the support request.

VisioNize Notifications/alarming

How can I receive my notifications?

You can receive notifications via email and SMS text messaging on your mobile end device anytime, whereever you are.

How do I set the notification triggers?

You can define various notifictions like alerts or runtime notifications in the VisioNize Digital Lab Space. Please note: In order to be able to use the VisioNize service notifications, you have to switch on alarm feature at the device. Please navigate to "Menu"→ "Alarms" at your VisioNize-onboard device and check whether the alarms are turned ON.


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