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Knowledge Base: VisioNize® Lab Suite

Helpful tutorials

Get to know the VisioNize Lab Suite

Learn more about the benefits of switching to a connected digital lab. Our specialists will give you insights into each service of the VisioNize Lab Suite. Join our Product Tour!

How to install VisioNize sense sensor monitoring system?

Connect non-Eppendorf devices to VisioNize Lab Suite or utilize the sensor system as a second source validation for monitoring the temperature in your lab device.

Interview with our experts

Tune in and listen to our experts talking about the impact of digitalization and the lab of the future.

Frequently Asked Questions

General Product & Setup

What is the VisioNize Lab Suite?

VisioNize Lab Suite is a lab and device management platform which includes device monitoring, notifications, maintenance planning and device documentation options to improve sample safety, boost your lab’s efficiency and support your compliance needs.

How does it work?


It is a cloud-based platform. By connecting lab devices you can remotely monitor the device performance, setup notifications for critial alerts and warnings, plan maintenance activities and much more.

How can I acces the VisioNize Lab Suite?

You can access the platform from any (mobile) end device e.g. smartphones, tablets and personal computers.

Are all mobile devices supported?

All mobile devices (iOS and Android) are supported.

Can I use the platform from multiple locations with multiple users?

Two user roles are defined within the VisioNize Lab Suite. The Lab Manager (administrator) can add additional users to the platform. The users can access the platform from everywhere simulatanously.

What are the defined roles in the user management of VisioNize Lab Suite?

The Lab Manager can add, delete and update devices and change all related information within VisioNize Lab Suite. This role can add and delete user authentication. The user has read-only rights to device information, can generate reports and set up notifications.

What is the minimum recommended specification of user devices accessing VisioNize Lab Suite?

Any end device with an internet browser can have access to the platform VisioNize Lab Suite. We recommend using the latest version of Google Chrome, Safari & Firefox as browsers.

Does VisioNize Lab Suite require any software or driver installation onto end user devices?

Every device with internet access and a web browser can access the VisioNIze Lab Suite. There is no additional software or driver installation on end user devices needed.

Can the data be stored locally on a customer server?

The data are hosted in the VisioNize® Lab Suite. You can export device-related data by subscribing to the service "Device Documentation".

Is any additional IT hardware needed to connect devices and use the software?

VisioNize Lab Suite compatible devices just need to be integrated into your local network with access to the VisioNize Lab Suite. No PC or server is needed to install the software.

Do I need a VPN connection to access the software remotely?

No, since VisioNize Lab Suite is a cloud-based software, you can access your data from everywhere with just an internet connection.

Subscription

How can I subscribe to the VisioNize® Lab Suite?

You can subscribe online via www.eppendorf.com/visionize-subscription.

How does the subscription work?

You can configure the VisioNize Lab Suite based on your requirements and pay only for devices you want to connect and services you really need. Quarterly and annual subscription plan available.

How is the subscription set up?

First, choose VisioNize Primary Subscription Plan for three months or one year. In the next step, you add one VisioNize Device Connectivity per lab device you would like to connect to the platform. Lastly, you can enrich the integrated features by choosing from additional VisioNize Lab Suite Services.

Can I test the platform before subscribing to it?

Subscribe online for a free trial of three months: www.eppendorf.com/visionize-subscription. The offer is valid for all new customers until end of June 2022.

Can I unsubscribe from VisioNize® Lab Suite?

Depending on your subscription runtime, you can unsubscribe anytime. You can also unsubscribe from the additional VisioNize Services.

What is included in VisioNize Lab Suite Basic?

The following services are included:

  • Manage unlimited number of non-connectable devices and their related data information including location​
  • Monitoring: Remote Monitoring of all connected devices​
  • Respond to issues quickly with email notification of warnings or errors from connected devices​
  • Access historical data: 3 months of data storage included
  • Remote updates for selected devices
Can I add further features to the platform?

Yes, you can book additional VisioNize Lab Suite Services to enrich your platform features with additional value.

Available VisioNize Services:

  • Alert+​
  • SMS (50/250) ​
  • Device Documentation​
  • Data Access+ (promo)​
  • Task Management
How long is the termination/cancellation period for my subscription?

The official deadline for cancellation is 5 working days before end of the trial period or billing period.

Device connectivity

What scanner do you recommend for Eppendorf data matrix code from Eppendorf ?

Honeywell Xenon 1900GHD-2 USB was used to scan and validate the software internally

Can I use QR codes to add device?

Eppendorf QR codes from production and service installed QR codes can be used to add devices easily into VisioNize Lab Suite. Competitor pipettes with QR codes installed by Eppendorf calibration service can also be used

What lab devices from Eppendorf are compatible and can be connected?

The current list of compatible Eppendorf lab devices can be found here: www.eppendorf.com/visionize-device-overview

Can I connect non-Eppendorf lab devices e.g. refrigerators?

Yes, by using the VisioNize sense sensor monitoring kit you can connect any temperature-controlled devices e.g. freezers, shakers and incubators.

How many lab devices can I connect?

You can add an unlimited number of lab devices incl. non-connectable devices e.g. pipettes. You only need one device connectivity license per connected device.

Can pipettes be integrated via RFID chips?

RFID is currently not supported. Pipettes can be added via QR codes and scanners as well as the import of an existing documentation.

Does the VisioNize box and the VisioNize sense gateway router require a firmware update from time to time?

Due to further development updates might be required. These updates can be triggered remotely from the VisioNize Lab Suite.

How can I connect lab devices to the VisioNize® Lab Suite?

Have a look at the VisioNize® Lab Suite Setup Guide.

What scanner do you recommend for Eppendorf data matrix code from Eppendorf ?

Honeywell Xenon 1900GHD-2 USB was used to scan and validate the software internally.

The pipette properties are not properly filled automatically after entering the serial number. What can I do?

Not all pipettes are automatically recognized. Please enter the properties manually.

What happens in case of a power outage and the internet is down?

Set up a notification including the category "warnings" and select the devices. In that case, you will receive a notification that the device is offline. Just use the monitoring option to check if action is required.

VisioNize Services

What are VisioNize Lab Suite Services?

VisioNize Lab Suite Services are additional services you can book within the subscription to enrich the integrated features of the VisioNize Lab Suite.

What can I do with Alert+?

With VisioNize Lab Suite Service Alert+, labs can conveniently configure that multiple users be notified about a device alarm or error. Time delay can be added between escalation steps to a further user or even a group of users. The user interface is designed intuitively to give feedback if information is missing to complete the notification escalation chain. Each user receiving the notification can acknowledge or reject the notification from their email or mobile phone directly. An acknowledgement is documented in the audit trail application with a time stamp and can support users working in regulated environments.

What can I do with SMS (50/250)?

Extend your notifications channels from email to SMS. Choose the quantity you prefer and purchase a new bundle as soon as your SMS are consumed.

How are SMS consumed?

For every notification e.g. an alarm, one SMS is being sent out. Even if the text is too long resulting in multiple SMS, one SMS is consumed from your SMS package.

What happens when I run out of SMS?

You will receive a notification when you are about to run out of SMS. You can book the next bundle to top up your quantity.There is a buffer of 10 SMS to ensure critical notifications are being pushed out.

What can I do with Data Access+ (promo)

This service activates unlimited access to all historical data when booked. It is currently offered as an introductory service in a six month free trial.

What can I do with Device Documentation?

This service enables access to the audit trail app as well as the export function. The audit trail documents the whole device history, alarm acknowledgements as well as all information about task management activities. In addition, you get access to device-related documentation e.g. operating manuals, certificates and other SOPs with the document management app.

Is VisioNize Lab Suite 21 CFR Part 11 compliant or compatible?

Currently, data in the VisioNize Lab Suite cannot be changed, deleted or manipulated. Export to Excel is possible. Further features will be released to meet requirements for 21 CFR Part 11.

What can I do with Task Management?

With the VisioNize Lab Suite Service Task Management you can ensure the optimal performance of your entire device fleet. Plan one-time or recurring tasks for all your devices. Assign tasks to responsible persons, receive notifications when due and track the progress of each task. If you require a detailed audit trail of the entire task management history including user log, please subscribe for the VisioNize Lab Suite Service "Device Documentation".

Can I unsubscribe from the VisioNize Lab Suite Services anytime?

Yes, depending on your subscription runtime you can unsubscribe from the services anytime. You can unsubscribe anytime. You will continue to have access to VisioNIze Lab Suite Services until the end of your current subscription period. 

Is it possible to export data from VisioNize® Lab Suite?

You can export data. For now, only Excel files are possible but we are working on providing non-editable PDFs.

What kind of data can be exported?

The export includes historical values of all parameters, alarms and event data of connected devices.

Data Storage/Access

Where are the data stored?

The VisioNize® Lab Suite is hosted in the Microsoft Azure cloud.

How long do I have access to the data?

Three month data access is included in VisioNize Lab Suite Basic.

Can I extend the access to the data?

Yes, you can by subscribing to the service "Data Access+ (promo)". This will allow you unlimited access to the data of your connected lab devices.

I have unsubscibed from Data Access+ (promo). Is my data gone?

No, only the access is blocked. You can regain access by booking the service again.

In which countries is the data stored?

All data is stored in the European Union.

Is VisioNize Lab Suite a multi-tenancy or a single-tenancy software?

VisioNize Lab Suite is a multi-tenancy software. For every customer a dedicated tenant is generated to secure your valuable data from unauthorized access.

What user authentication does VisioNize Lab Suite support?

VisioNize Lab Suite uses username (email address) and password for user authentication.

VisioNize sense

For what can I use the VisioNize sense Temperature monitoring kit?

The sensor system is easy to install and routes the collected data to VisioNize Lab Suite. You can either utilize the sensor system as an additional independent probe for your Eppendorf freezers or to monitor the temperature of your non-Eppendorf freezers, shakers, and incubators.

What do I need in terms of sensors?

The VisioNize® sense sensor monitoring kit  is an all-in-one package including temperature sensor, environmental monitoring sensors and a gateway router.

How many sensors can I connect with one VisioNize Device Connectivity?

One device connectivity is needed per device. A sensor counts here as device.

How do I connect the VisioNize sense gateway router and the sensors?

The VisioNize sense gateway router needs one ethernet cable to get connected to the local network. The gateway router connects wirelessly up to 100 sensors.

What are the temperature ranges for the external temperature sensor?

From -90° C to + 60°C.

What temperature ranges are supported by temperature extension?

From -90° C to + 60°C.

What parameters can be measured in addition to temperature?

The following parameters can be tracked: ambient temperature, humidity, pressure, brightness.

Can the sensors be connected to an existing BMS system?

No, the sensors are intended to be connected to the VisioNize Lab Suite.

What is the range of the gateway router?

One router per room is recommended. The signal covers multiple rooms but depends on your building infrastructure. It is like your WiFi at home.

I would like to add the sensor and associated the sensor to a third party device within VisioNize Lab Suite? What do I have to do?

First of all, add a non-Eppendorf device to the VisioNize Lab Suite via the "Device Management" app. Navigate to the "Monitoring" app and click "Add User-Enabled Device". In the next step, you are being asked to select the user-enabled device and assign the sensor to it.

VisioNize security

How does VisioNize Lab Suite take care of regular security updates for connected devices?

VisioNize Lab Suite recurrently deploys software updates to connected devices with the latest security updates. The user can decide if and when these updates should be installed.

Does VisioNize Lab Suite support remote control of devices?

No, just general information like settings (Location, Nickname) can be pushed to the device. It is not possible to start or stop a device remotely nor change the settings such as temperature. 

What kind of personal data is stored in VisioNize Lab Suite?

VisioNize Lab Suite requires an email address for authentication. Other data like the telephone number is just needed for sending out SMS.

For how long is personal data stored?

All personal data is deleted 60 days after unsubscribing from VisioNize Lab Suite.

How to configure your subscription?

You can start your subscription anytime. Go online and follow the instructions in the subscription portal.

Try it out now! Benefit from the free trial of three months!

*Note: A myEppendorf account is required for proceeding with your subscription (checkout).

The subscription covers three simple steps!

  1. Select Your VisioNize® Lab Suite Basic Subscription Plan.
  2. Select Your VisioNize® Lab Suite Device Connectivity: How many devices would you like to connect?
  3. Select Your VisioNize® Lab Suite Services, e.g. Alert+.

Then, proceed to the checkout. Congratulations! You made it!

Now, you can start setting up your lab and connecting your lab devices to the VisioNize Lab Suite. 

VNLS is designed to be a vendor-agnostic solution and works for all kinds of lab equipment*. From freezers to pipettes. From Eppendorf to non-Eppendorf lab equipment. Check out the VisioNize Lab Suite Setup Guide for guidance or consultate us for precise planning and order placement.

Connect Eppendorf devices

Connect 3rd party devices

*Additional Connect Ware e.g. VisioNize box or VisioNize sense might be required.

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