Voluntary Recall of Eppendorf Reference® 2 Pipettes

    Voluntary Recall of Eppendorf Reference® 2 Pipettes

    Eppendorf discovered a potential product defect affecting specific lot numbers of Reference 2 pipettes. It has been identified that fast volume changes may lead to incorrect display of the volume and thus to inaccurate pipetting. The cause of the issue has been traced and production has been immediately modified accordingly.

    As a corrective measure Eppendorf decided to carry out a global product recall. Consumers with a recalled Reference 2 will be offered a replacement pipette at no charge. To check if your pipette is affected you can check serial numbers of your Reference 2 pipettes on this website or let us check for you. Please note that only Reference 2 pipettes with serial numbers ending with "G" are affected.

    If your Reference 2 pipette was serviced in 2017 and received a new counter, please fill in the form below or contact your service provider directly. We offer a free replacement of the complete pipette if the replacement counter is affected by the recall.

    We deeply regret any inconvenience this situation will cause and will work diligently to promptly replace the affected pipettes.

    Check if your Reference 2 Pipettes are affected

    To check if your pipettes are included in this recall, please enter your Reference 2 seven-digit serial number below, and then select Send. You instantly get a response.  

    You can find the serial number on the front of the pipette. 

    Note: It is very important to enter the correct serial number with capital letters to obtain the correct result. The serial number of the potentially affected pipettes reads “letter” – “five numbers” – “letter” ending in a “G” (e.g. K12345G).

    Let Eppendorf check if your Reference 2 Pipettes are affected

    To let Eppendorf check if your pipettes are included in this recall, just fill in the form below and copy the serial numbers of your Reference 2 pipettes in the field Serial Number. Alternatively, you may also send us the serial numbers by sending an asset register, an inventory or any other document displaying the serial numbers as a PDF document. Confirm your entries with Submit form. An Eppendorf representative will get into contact with you within two working days.

    Note: It is very important to enter the correct serial number to obtain the correct result. The serial number of the potentially affected pipettes reads “letter” – “five numbers” – “letter” ending with a “G” (e.g. K12345G).

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