Precise and Accurate Instruments Will Guarantee Your Cell Manipulation Success!

Cell Manipulation Service

Preventive Maintenance

Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety.

New: Global Cell Manipulation Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!

Our new comprehensive service agreements:

  • “AdvancedCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
  • “PremiumCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; parts, labor, and travel included, 10 % discount on additional services (e.g. IQ/OQ) during the agreement period

Our preventive maintenance only services:

  • “Essential Check” includes a check of all fundamental functions of the product
  • “Advanced Maintenance” includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications

Qualification Services

Installation Qualification (IQ) and Operational Qualification (OQ) certification services ensure your Quality Management requirements are fulfilled, providing you with qualified assurance that your cell manipulation system is functioning correctly, in accordance with manufacturers’ specifications.

Go to Qualification Services

Cell Manipulation Service Agreements

Service Agreement
Ordering Information

AdvancedCare
For assured instrument
reliability and uptime

PremiumCare
For assured instrument reliability, 
uptime and financial plannability

Electroporator 0082 010 325 0082 010 320
Microinjector/Micromanipulator 0082 010 326 0082 010 321
Includes:    
Full preventive maintenance 1/year 1/year
Software update (during annual maintenance, if applicable)
Priority Support
Discount on parts, labor, travel 20 % included 
Parts, labor & travel included -
Discount on additional services (e.g. IQ/OQ) 10 % 10 %

Info: Our service offers may differ by country. Please contact your local service representative for more information.


Cell Manipulation Preventive Maintenance Services

Preventive Maintenance Services
Ordering Information
ESSENTIAL
CHECK
ADVANCED
MAINTENANCE
Electroporators 0082 010 003 0082 010 004
Microinjectors/Micromanipulators 0082 010 013 0082 010 014
External Checks and Maintenance    
Cleaning of housing
Checking of key board  
Visual inspection of display  
Stability test
Internal Equipment and Fittings    
Cleaning of internal assemblies  
Leak-tightness test (CellTram®/FemtoJet®)
Oil exchange (CellTram® Oil/vario)
Inspection of contacts (Electroporator)  
Software upgrade  
Functional Check    
Motor module test (Micromanipulator)
System test
Memory    
Analysis of error statistics
Documentation    
Check List provided
Dated service sticker to confirm Eppendorf service

Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.   

Info: Our service offers may differ by country. Please contact your local service representative for more information.