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1233 Documents
How much are the different Cycler service programs?
How much are the different Cycler service programs?
The cost depends on the model and on the service that is performed. Please contact your local Eppendorf Service.
Who is my contact?
Who is my contact?
Please contact your local Eppendorf Service Team. You find the contact data on our homepage or in the information materials.
What does the Essential Check of a Cycler include?
What does the Essential Check of a Cycler include?
It includes a visual inspection of the housing, checking of LEDs, display and keyboard, thermoblock, heated lid, a fan check and an inspection of the realplex module (if fitted).
What does Advanced Maintenance of a Cycler include?
What does Advanced Maintenance of a Cycler include?
It includes the cleaning of the MC module, a visual inspection of the housing, cleaning the heated lid/realplex module (if fitted), a visual inspection of the accessories. It also includes a visual inspection and cleaning of the interior parts and assemblies as well as a visual inspection of the electrical connection. A software update is also carried out. A function test is also carried out and the saved data is evaluated.
What does the Premium Service of a Cycler include?
What does the Premium Service of a Cycler include?
In addition to the comprehensive services of Advanced Maintenance, the Premium Service includes discounts on parts, labor and travel.
What is IQ or OQ and what do I need them for?
What is IQ or OQ and what do I need them for?
Installation and operational qualification; the IQ documents that the device has been delivered and installed correctly. The OQ checks the correct functioning of a device. IQ/OQ ensure that your quality management requirements are met and that your device operates properly and in accordance with the manufacturer’s specifications.
How often does the OQ need to be carried out for a Cycler?
How often does the OQ need to be carried out for a Cycler?
The company is responsible for technical checks of devices. Eppendorf recommends regular device qualifications depending on the intensity of use, however, they should be carried out at least once a year.
Why should a temperature verification be carried out?
Why should a temperature verification be carried out?
To ensure reproducible measured values and results we recommend thermal temperature verification.
What does temperature verification mean?
What does temperature verification mean?
There are single-channel and multi-channel measuring systems. They provide the option to check whether the set block temperature is running according to the required specifications. If it is found that the values deviate from the specifications they can be adjusted.
What types of training or online training do you offer to enable me to improve my skills? …
What types of training or online training do you offer to enable me to improve my skills?
Please visit the Eppendorf webpage about the Eppendorf Training Center or contact your local Eppendorf Service for further information and a quotation.
How can my device be cleaned and which cleaning agents and disinfectants can be used for…
How can my device be cleaned and which cleaning agents and disinfectants can be used for cleaning and disinfection?
Switch off the device, disconnect the mains/power plug and let it cool down. Make sure that no liquid can get into the inside of the housing. When cleaning has been completed, the device should only be connected when it is fully dry on the inside and on the outside.
Do not use any aggressive chemicals on the device or its accessories such as strong and weak bases, strong acids, acetone, formaldehyde, halogenated hydrocarbons or phenol. If the device is contaminated with aggressive chemicals, clean it immediately using a mild cleaning agent. Use a lint-free cloth and a mild, soapy laboratory cleaner.
Select disinfection methods that comply with the legal regulations and guidelines for your area of application. If you have any questions in this regard, please contact the local Eppendorf Service Team.
Clean your device at regular intervals.
Please refer to your operating manual for further information - Maintenance chapter.
Why should I have my Orbital Shaker serviced at regular intervals?
Why should I have my Orbital Shaker serviced at regular intervals?
As with all products with moving parts, wear and tear is inevitable and can affect how consistently the product operates over a long period of time. Eppendorf products are engineered to minimize wear and tear, but a periodic service allows early identification and tracking of excessive wear before product performance is outside of acceptable tolerances. Regular servicing may also be a regulatory requirement of our users.
How often does my orbital shaker need to be serviced?
How often does my orbital shaker need to be serviced?
Eppendorf recommends a service once every 12 months. However, the regulatory requirements of our users vary greatly and can often be more frequent.
How much are the different orbital shaker service programs?
How much are the different orbital shaker service programs?
The cost depends on the product variant and on the level of service that is required. Please contact your local Eppendorf Service centre for a personal quotation. www.eppendorf.com/contact
What does the Essential Check of a orbital shaker include?
What does the Essential Check of a orbital shaker include?
An Essential Check is focussed on the installation environment and the operating parameters against the manufacturer’s specifications and intended use. The Essential Check is designed to minimize risk of a breakdown from mis-use.
What does Advanced Maintenance of a orbital shaker include?
What does Advanced Maintenance of a orbital shaker include?
Advanced Maintenance builds on the basics of the Essential Check. It includes a verification of speed, temperature and time and where required and possible, an adjustment back to technical specifications. In addition, it includes checking the variables that could affect these parameters - such as the power supply and its connections. Safety relevant parts are also tested to be functioning.
What does the Premium Service of a orbital shaker include?
What does the Premium Service of a orbital shaker include?
In addition to the comprehensive services of Advanced Maintenance, the Premium Service includes discounts on parts, labor and travel for any additional work that is identified during the service visit.
What is IQ or OQ and what do I need them for?
What is IQ or OQ and what do I need them for?
Installation and Operational Qualification; the Installation Qualification documents that the product has been delivered and installed in accordance with manufacturer recommendations and guidelines. The Operational Qualification checks the correct functioning of a device in accordance with manufacturer recommendations and guidelines (as such, it can only be provided by the equipment manufacturer). IQ/OQ is primarily required in organizations that implement quality management processes but is available to all users.
Why should I have my ThermoMixer serviced at regular intervals?
Why should I have my ThermoMixer serviced at regular intervals?
Eppendorf Performance Plans offer a selection of preventive maintenance services which ensure a consistent performance of the device and confidence in the results.
How often does my ThermoMixer need to be serviced?
How often does my ThermoMixer need to be serviced?
This depends on how intensively it is used and varies depending on the load on the device. However, we recommend to have it serviced at least once a year.
What do you need to look out for before carrying out a service?
What do you need to look out for before carrying out a service?
The device needs to be decontaminated first. The device must be freely accessible and all samples removed from the device. You should also ensure that the device has cooled down already.
What types of service programs are available for the ThermoMixer?
What types of service programs are available for the ThermoMixer?
Your can choose from service (Essential Check, Advanced Maintenance, Premium Service) and operational qualification (IQ – installation qualification/OQ – operational qualification). We also offer an electrical safety check and a software update.
What are the costs for the different ThermoMixer service programs?
What are the costs for the different ThermoMixer service programs?
The cost depends on the model and on the service that is performed. Please contact your local Eppendorf Service.
Who is my contact?
Who is my contact?
Please contact your local Eppendorf Service Team. You find the contact data on our homepage or in the information materials.
What does the Essential Check of a ThermoMixer include?
What does the Essential Check of a ThermoMixer include?
It includes checking all of the main functions of the product: visual inspection of housing & accessories, function test of the SmartBlock or thermoblock detection, checking mixing, heating, refrigeration, vortexing and the subsequent evaluation of the saved data.
What does Advanced Maintenance of a ThermoMixer include?
What does Advanced Maintenance of a ThermoMixer include?
It includes all preventive maintenance services to ensure that the device meets the manufacturer’s specifications: visual inspection and cleaning of housing & accessories, visual inspection of the plate holder, visual inspection and cleaning of the interior parts and assemblies, visual inspection of the electrical connection, inspection of LEDs, display, keyboard, and Vortex sensor. We also check mixing, heating, refrigeration, vortexing, overvoltage protection, fan und Eppendorf ThermoTop detection. There is an evaluation of the saved data at the end.
What does the Premium Service of a ThermoMixer include?
What does the Premium Service of a ThermoMixer include?
In addition to the comprehensive services of Advanced Maintenance, the Premium Service includes discounts on parts, labor, and travel.
What is IQ or OQ and what do I need them for?
What is IQ or OQ and what do I need them for?
Installation and operational qualification; the IQ documents that the device has been delivered and installed correctly. The OQ checks the correct functioning of a device. IQ/OQ ensure that your quality management requirements are met and that your device operates properly and in accordance with the manufacturer’s specifications.
How often does the OQ need to be carried out for a ThermoMixer?
How often does the OQ need to be carried out for a ThermoMixer?
The company is responsible for technical checks of devices. Eppendorf recommends regular device qualifications depending on the intensity of use, however, they should be carried out at least once a year.
What does the temperature verification include and how often does it need to be carried…
What does the temperature verification include and how often does it need to be carried out?
To ensure that your ThermoMixer delivers reproducible and correct results, temperature verification and adjustment - if required - are strongly recommended. Temperature verification is a very accurate and precise method and complies with all laboratory requirements with regard to documentation and detection in accordance with national and international standards.