Technical Support

Technical Support

For the most productive long life and highest uptime of your Eppendorf instrument, we can provide complete and thorough technical support from pre-site inspection through installation, maintenance, certification, and repair services.

With just one phone call or service request through our webpage you can access our network of highly skilled service professionals. Our qualified service staff ensure timely and accurate resolutions are provided with professional guidance and care worldwide. For any technical support please contact your local service organization.


For warranty work the service agent will need to know the distributor that you bought your product from. Please note that you may be asked for date of purchase and original order number. Please also make a note of the model and serial number of your item before you call.


Eppendorf Norge AS


Gaustadalleen 21

0349 Oslo, Norway

Phone: +45 43 24 00 00

Bioprocess Support

In Europe, the Eppendorf Bioprocess Center in Juelich, Germany handles all your questions on Eppendorf bioreactors, fermentors and associated products. It consists of a team of specialists that are 100% focused on bioprocessing.


Eppendorf AG Bioprocess Center

Rudolf-Schulten-Str. 5

52428 Juelich


Phone +49 2461 980 440