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ULT Freezer Service

Preventive Maintenance

Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety. 

New: Global ULT Freezer Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!

Our new comprehensive service agreements:

  • “AdvancedCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
  • “PremiumCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; parts, labor, and travel included, 10 % discount on additional services (e.g. IQ/OQ) during the agreement period

Our preventive maintenance only services:

  • “Essential Check” includes a check of all fundamental functions of the product
  • “Advanced Maintenance” includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications

Qualification Services

Installation Qualification (IQ) and Operational Qualification (OQ) certification services ensure your Quality Management requirements are fulfilled, providing you with qualified assurance that your ultra-low temperature freezer is functioning correctly, in accordance with manufacturers’ specifications.

Go to Qualification Services

Eppendorf support member executes ultra low temperature freezer repair and maintenance

ULT Freezer Service Agreements

Service Agreement
Ordering Information

AdvancedCare
For assured instrument
reliability and uptime

PremiumCare
For assured instrument reliability,
uptime and financial plannability

ULT Freezer 0082 070 325 0082 070 320
Includes:    
Full preventive maintenance 1/year 1/year
Software update (during annual maintenance, if applicable)
Priority Support
Discount on parts, labor, travel 20 % included
Parts, labor & travel included -
Discount on additional services (e.g. IQ/OQ) 10 % 10 %

Info: Our service offers may differ by country. Please contact your local service representative for more information.


ULT Freezer Preventive Maintenance Services

Preventive Maintenance Services
Ordering Information 
ESSENTIAL
CHECK
ADVANCED
MAINTENANCE
ULT Freezer 0082 070 003 0082 070 004
External Checks and Maintenance    
Check installation environment
Check electrical supply and fittings  
Check CO2 /LN2 backup system installation*  
Check independent temperature monitoring system*  
Operation of freezer lid gas strut (chest freezer only)  
Alignment of door handle
Alignment and sealing of outer door (upright freezer only)  
Air filter inspection and cleaning
Internal Equipment and Fittings    
Inspection and cleaning of heated vent/condensor
Condition and function of inner doors/lids  
Compressors: operating temperature check  
Cooling fan: condition of fan motor, bearings, fan blades  
Condition of insulation – accessible cooling circuit pipes  
Condition of accessible electrical wiring  
Display and function keys operation
Chamber temperature sensor function, alarms function
RS232/RS485 communications port functionality check  
Validation and Metrology    
Validation and adjustment of operating parameters to within Eppendorf specifications
Documentation    
Check List provided
Dated service sticker to confirm Eppendorf service

*Where this feature is present.

Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.     

Info: Our service offers may differ by country. Please contact your local service representative for more information.