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CO2 Incubator Service

Preventive Maintenance

Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety. 

New: Global CO2 Incubator Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!

Our new comprehensive service agreements:

  • “AdvancedCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
  • “PremiumCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; parts, labor, and travel included, 10 % discount on additional services (e.g. IQ/OQ) during the agreement period

Our preventive maintenance only services:

  • “Essential Check” includes a check of all fundamental functions of the product
  • “Advanced Maintenance” includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications

Qualification Services

New: IQ/OQ GxP: For customers working in regulated environments we now offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.

Go to Qualification Services

Eppendorf Lab expert executing CO2 incubator calibration service

CO2 Incubator Service Agreements

Service Agreement
Ordering Information

AdvancedCare
For assured instrument
reliability and uptime

PremiumCare
For assured instrument reliability,
uptime and financial plannability

CO2 Incubator 0082 060 325 0082 060 320
S41i Incubator Shaker 0082 050 325 0082 050 320
Includes:    
Full preventive maintenance 1/year 1/year
Software update (during annual maintenance, if applicable)
Priority Support*
Discount on parts, labor, travel 20 % included
Parts, labor & travel included -
Discount on additional services (e.g. IQ/OQ) 10 % 10 %

Info: Our service offers may differ by country. Please contact your local service representative for more information.

*Subject to local business conditions, and based on a best effort’ practise. For more information please contact your local service organization


CO2 Incubator Preventive Maintenance Services

Preventive Maintenance Services
Ordering Information
ESSENTIAL
CHECK
ADVANCED
MAINTENANCE
CO2 Incubator 0082 060 003 0082 060 004
External Checks and Maintenance    
Check installation environment
Check electrical / gas supply and fittings  
Replace in-line gas filter(s) and auto-zero filter  
Check door seals and door hinges  
Internal Equipment and Fittings    
Check condition of all chamber gas, temperature, humidity sensors  
Check security of incubator shelf / shelves and racking system  
Check sensor covers are present and undamaged  
Check condition of humidity trays  
Check condition of wiring system, PCB’s, display, and controller  
Check alarms functionality  
Validation and Metrology    
Validation and adjustment of operating parameters to within Eppendorf specifications
Documentation    
Check List provided
Dated service sticker to confirm Eppendorf service

Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.     

Info: Our service offers may differ by country. Please contact your local service representative for more information.


S41i Incubator Shaker Preventive Maintenance Services

Preventive Maintenance Services
Ordering Information
ESSENTIAL
CHECK
ADVANCED
MAINTENANCE
S41i Incubator Shaker 0082 050 003 0082 050 004
External Checks and Maintenance    
Check installation environment
Check electrical / gas supply and fittings  
Replace in-line CO2 filter and auto-zero filter  
Internal Equipment and Fittings    
Check security of shaker platform(s) and flask holders  
Check security of incubator shelf / shelves and racking system  
Replace platform support post boot seals  
Check condition of humidity trays  
Check condition of shaker drive belt  
Check condition of chamber CO2 and temperature sensors
Validation and Metrology    
Validation and adjustment of operating parameters to within Eppendorf specifications
Documentation    
Check List provided
Dated service sticker to confirm Eppendorf service

Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.    

Info: Our service offers may differ by country. Please contact your local service representative for more information.