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Photometry Service

Preventive Maintenance

Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety. 

New: Global Photometry Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!

Our new comprehensive service agreements:

  • “AdvancedCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
  • “PremiumCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period

Our preventive maintenance only services:

  • “Preventive Maintenance” includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications

Calibration Services

Calibration and verification services assure the precision and accuracy of an instrument according to defined parameter (wavelength and temperature if applicable) specifications.

Qualification Services

Installation Qualification (IQ) and Operational Qualification (OQ) certification services ensure your Quality Management requirements are fulfilled, providing you with qualified assurance that your Photometry instrument is functioning correctly, in accordance with manufacturers’ specifications.

Go to Qualification Services

Photometer Test

You are also able to verify photometric and wavelength accuracy and the respective precision using the Secondary UV-VIS Filter Set. In the event your instrument does not conform to specifications, you must have it checked and properly adjusted by a trained service technician.

The filter sets themselves must be inspected every two years as part of a test equipment inspection as their spectral properties can change over time. Your filter set must be tested, maintained and certified directly by the manufacturer at Eppendorf‘s plant.

epServices expert executing spectrophotometer calibration

Photometry Service Agreements

Service Agreement
Ordering Information

AdvancedCare
For assured instrument
reliability and uptime

PremiumCare
For assured instrument reliability,
uptime and financial plannability

Eppendorf BioPhotometer® 0082 110 325 0082 110 320
Eppendorf BioSpectrometer® 0082 110 326 0082 110 321
Includes:    
Full preventive maintenance 1/year 1/year
Software update (during annual maintenance, if applicable)
Priority Support*
Discount on parts, labor, travel 20 % included
Parts, labor & travel included -
Discount on additional services (e.g. IQ/OQ) 10 % 10 %

Info: Our service offers may differ by country. Please contact your local service representative for more information.

*Subject to local business conditions, and based on a best effort’ practise. For more information please contact your local service organization


Photometry Preventive Maintenance Services

Preventive Maintenance Services
Ordering Information
Preventive Maintenance
Eppendorf BioPhotometer® 0082 110 260
Eppendorf BioSpectrometer® 0082 110 261
Cleaning and Maintenance  
Cleaning of housing and cuvette shaft
Cleaning and inspection of internal parts and light path
Checking for damages
Inspection of housing/Testing of stability
Software update
Functional Check  
Checking of keyboard, and display
Testing of printer output and USB port (master/slave*)
Setting number of flashes
dsDNA test - 260 nm (Biophotometer plus)
Self test (Biospectrometer/Biophotometer D30)
Memory  
Evaluation of stored data
Verification  
Photometer Test (wavelength systematic error/precision and photometric accuracy/fluorescence test*)
Temperature verification/adjustment*
Documentation  
Check List provided
Dated service sticker to confirm Eppendorf service

*Where feature is present
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.      

Info: Our service offers may differ by country. Please contact your local service representative for more information.