Refurbished Products

Eppendorf Certified Refurbished Products

You have a limited budget? Do not compromise on quality, choose a demonstration or used device from Eppendorf that is as new. All devices are thoroughly checked and tested by Eppendorf, updated with the latest software and repaired, if required. All the products we offer meet Eppendorf’s high quality and performance standards. Follow the link below. You will find answers there to frequently asked questions about demonstration and used devices by Eppendorf.

Contact

If you have any questions, please send an e-mail to office@eppendorf.at.

Current Inventory

Frequently Asked Questions

What does 30-day money back guarantee mean?

We would like you to be satisfied with your purchase and therefore offer you a 30-day money back guarantee for devices purchased from our refurbished products range. If you would like to return an item, please contact us by phone on +43 1 890 13 64-0 within 30 days after delivery. The device must be returned in its original packing and as an insured shipment.

Do I receive a warranty for Eppendorf devices from the refurbished products range?

All used devices will, of course, be covered by a 12 months manufacturer’s warranty from the date of purchase. For a demonstration device which is as new, you will receive the full warranty of a minimum of 24 months.

What is the difference between Refurbished Eppendorf products and other outlets for refurbished products?

If you choose a device from our range of refurbished products you are buying directly from the manufacturer. All our demonstration and used devices are subject to strict controls. They are thoroughly checked and tested by Eppendorf, then updated with the latest software and repaired, if required. All the products we offer meet Eppendorf’s high quality and performance standards.

Where do the demonstration and used devices from our refurbished products range come from?

As a premium manufacturer we offer our customers the option to test our products before purchasing. The products we refer to as “demonstration devices” have therefore only been used for a limited period of time, e.g. for demonstration purchases or in-house exhibitions. The used devices we offer are returns, for instance, because the wrong product was purchased or due to damage in transit.

How accurately are demonstration and used devices from Eppendorf refurbished and tested?

All demonstration and used devices go through two quality inspections. During the first inspection the devices are checked and tested thoroughly and maintained and repaired by certified service technicians (in accordance with ISO 9001 certification), if required. Defective parts are replaced and the original functional capability restored. During the second check, the software for the devices is updated. This is how we ensure that we only offer devices for sale which meet the Eppendorf quality standards. All devices have no or very few signs of wear which do not affect the functionality of the product in any way.

How can I order an Eppendorf Certified refurbished product?

You can find our current offer of demonstration and used devices on our website www.eppendorf.com. Clicking on the desired category will open the quotation request. Please mark your chosen device on the form. In addition, you can provide more specific information in the field “More product specifications” below, e.g. the pipette size or the number of channels required. Then add your contact data and click on Send. You will receive an e-mail quotation from us promptly.

Are all demonstration and used devices available immediately?

If the product you are looking for is in stock, we will generally have it available for you within a few days. However, we may receive several enquiries for the same device at the same time, so these devices are always subject to availability. When you place your order you will receive an order confirmation from us if the device is still available. This will also include the anticipated delivery date.