Technical Support

Technical Support

For the most productive long life and highest uptime of your Eppendorf instrument, we can provide complete and thorough technical support from pre-site inspection through installation, maintenance, certification, and repair services.

With just one phone call or lab service request through our webpage you can access our network of highly skilled service professionals. Our qualified service staff ensure timely and accurate resolutions are provided with professional guidance and care worldwide. For any technical support please contact your local service organization.

Extended Warranty
In the event of a necessary repair, wear parts, labor and travel costs are included.

Extended Warranty plus
In the event of a necessary repair, wear and repair parts, labor and travel costs are included. Additionally, a full preventive maintenance service, priority support, and a yearly software update (when applicable) is included. A 10 % discount is given within the same service agreement on additional services (e.g. IQ/OQ).

Extended Warranty Services

Extended Warranty 
Ordering information
1 Year Extended Warranty* 1 Year Extended Warranty plus**
Eppendorf Microcentrifuge w/o refrigeration 0082 020 340 0082 020 345
Eppendorf Microcentrifuge with refrigeration 0082 020 341 0082 020 346
Eppendorf Multipurpose centrifuge w/o refrigeration 0082 020 342 0082 020 347
Eppendorf Multipurpose centrifuge with refrigeration 0082 020 343 0082 020 348
Eppendorf Vacuum Concentrator 0082 020 344 0082 020 349
Eppendorf Mastercycler® pro, nexus, X50 0082 040 340 0082 040 345
epMotion® 5070 0082 030 100 0082 030 102
epMotion® 5073 0082 030 101 0082 030 103
epMotion® 5075 0082 030 069 0082 030 071
Eppendorf epMotion® 96 0082 030 070 0082 030 072
Eppendorf ULT Freezer 0082 070 340 0082 070 345
Eppendorf CO2 Incubator 0082 060 340 0082 060 345
Eppendorf Incubator Shaker S41i 0082 050 340 0082 050 345
Eppendorf Shaker - open air  0082 080 340 0082 080 345
Eppendorf Shaker - heating 0082 080 341 0082 080 346
Eppendorf Shaker – heating & cooling 0082 080 342 0082 080 347
Eppendorf Shaker - S44i 0082 080 344 0082 080 349
Eppendorf BioPhotometer® D30 0082 110 340 0082 110 345
Eppendorf BioSpectrometer® 0082 110 341 0082 110 346
Eppendorf ThermoMixer/MixMate®/ThermoStatTM     0082 100 340 0082 100 345
Eppendorf Electroporator 0082 010 340 0082 010 345
Eppendorf Microinjector/-manipulator 0082 010 341 0082 010 346

*Purchased once within the standard warranty period. Valid for one year following the standard warranty period.

**Purchased within the standard warranty period.  Valid following the standard warranty period.

Info: Our service offers may differ by country. Please contact your local service representative for more information.


Contact

To continue the highest standard of support for customers, our team of Technical Service Specialists is pleased to help you with advice and assistance on Eppendorf and New Brunswick products for all kinds of applications.

Contact us