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1231 Documents
Is the rotor inspection part of the service programs?
Is the rotor inspection part of the service programs?
No, it can be booked in addition to service programs and depends on the type of rotor (fixed-angle rotor or swing-bucket rotor).
What types of training or online training do you offer to enable me to improve my skills? …
What types of training or online training do you offer to enable me to improve my skills?
Please visit the Eppendorf webpage about the Eppendorf Training Center or contact your local Eppendorf Service for further information and a quotation.
Shall we close the lid of the refrigerated centrifuge after the centrifugation is finished?…
Shall we close the lid of the refrigerated centrifuge after the centrifugation is finished?
You should close the lid, if using the centrifuge frequently at lower temperatures. When not in use (e.g. over night) switch off the centrifuge and clean the rotor chamber. The lid should stay open to dry.
Why should I have my Cycler serviced at regular intervals?
Why should I have my Cycler serviced at regular intervals?
To ensure the optimum performance and precision of your device. This also enables the early detection of any defects which can then be corrected easily. Only precise and accurate device ensure reliable results.
How often does my Cycler need to be serviced?
How often does my Cycler need to be serviced?
This depends on how intensively it is used and varies depending on the load on the device. However, we recommend to have it serviced at least once a year.
What do you need to look out for before carrying out a service?
What do you need to look out for before carrying out a service?
The device needs to be decontaminated first. The device must be freely accessible and all samples removed from the device.
What types of service programs are available for Cyclers?
What types of service programs are available for Cyclers?
The available service programs can be found under the respective instrument in the Service & Support / Maintenance and Certification Services section.
How much are the different Cycler service programs?
How much are the different Cycler service programs?
The cost depends on the model and on the service that is performed. Please contact your local Eppendorf Service.
Who is my contact?
Who is my contact?
Please contact your local Eppendorf Service Team. You find the contact data on our homepage or in the information materials.
What is IQ or OQ and what do I need them for?
What is IQ or OQ and what do I need them for?
Installation and operational qualification; the IQ documents that the device has been delivered and installed correctly. The OQ checks the correct functioning of a device. IQ/OQ ensure that your quality management requirements are met and that your device operates properly and in accordance with the manufacturer’s specifications.
How often does the OQ need to be carried out for a Cycler?
How often does the OQ need to be carried out for a Cycler?
The company is responsible for technical checks of devices. Eppendorf recommends regular device qualifications depending on the intensity of use, however, they should be carried out at least once a year.
Why should a temperature verification be carried out?
Why should a temperature verification be carried out?
To ensure reproducible measured values and results we recommend thermal temperature verification.
What does temperature verification mean?
What does temperature verification mean?
There are single-channel and multi-channel measuring systems. They provide the option to check whether the set block temperature is running according to the required specifications. If it is found that the values deviate from the specifications they can be adjusted.
What types of training or online training do you offer to enable me to improve my skills? …
What types of training or online training do you offer to enable me to improve my skills?
Please visit the Eppendorf webpage about the Eppendorf Training Center or contact your local Eppendorf Service for further information and a quotation.
How can my device be cleaned and which cleaning agents and disinfectants can be used for…
How can my device be cleaned and which cleaning agents and disinfectants can be used for cleaning and disinfection?
Switch off the device, disconnect the mains/power plug and let it cool down. Make sure that no liquid can get into the inside of the housing. When cleaning has been completed, the device should only be connected when it is fully dry on the inside and on the outside.
Do not use any aggressive chemicals on the device or its accessories such as strong and weak bases, strong acids, acetone, formaldehyde, halogenated hydrocarbons or phenol. If the device is contaminated with aggressive chemicals, clean it immediately using a mild cleaning agent. Use a lint-free cloth and a mild, soapy laboratory cleaner.
Select disinfection methods that comply with the legal regulations and guidelines for your area of application. If you have any questions in this regard, please contact the local Eppendorf Service Team.
Clean your device at regular intervals.
Please refer to your operating manual for further information - Maintenance chapter.
Why should I have my Orbital Shaker serviced at regular intervals?
Why should I have my Orbital Shaker serviced at regular intervals?
As with all products with moving parts, wear and tear is inevitable and can affect how consistently the product operates over a long period of time. Eppendorf products are engineered to minimize wear and tear, but a periodic service allows early identification and tracking of excessive wear before product performance is outside of acceptable tolerances. Regular servicing may also be a regulatory requirement of our users.
How often does my orbital shaker need to be serviced?
How often does my orbital shaker need to be serviced?
Eppendorf recommends a service once every 12 months. However, the regulatory requirements of our users vary greatly and can often be more frequent.
How much are the different orbital shaker service programs?
How much are the different orbital shaker service programs?
The cost depends on the product variant and on the level of service that is required. Please contact your local Eppendorf Service centre for a personal quotation. www.eppendorf.com/contact
What is IQ or OQ and what do I need them for?
What is IQ or OQ and what do I need them for?
Installation and Operational Qualification; the Installation Qualification documents that the product has been delivered and installed in accordance with manufacturer recommendations and guidelines. The Operational Qualification checks the correct functioning of a device in accordance with manufacturer recommendations and guidelines (as such, it can only be provided by the equipment manufacturer). IQ/OQ is primarily required in organizations that implement quality management processes but is available to all users.
Why should I have my ThermoMixer serviced at regular intervals?
Why should I have my ThermoMixer serviced at regular intervals?
Eppendorf Performance Plans offer a selection of preventive maintenance services which ensure a consistent performance of the device and confidence in the results.
How often does my ThermoMixer need to be serviced?
How often does my ThermoMixer need to be serviced?
This depends on how intensively it is used and varies depending on the load on the device. However, we recommend to have it serviced at least once a year.
What do you need to look out for before carrying out a service?
What do you need to look out for before carrying out a service?
The device needs to be decontaminated first. The device must be freely accessible and all samples removed from the device. You should also ensure that the device has cooled down already.
What types of service programs are available for the ThermoMixer?
What types of service programs are available for the ThermoMixer?
The available service programs can be found under the respective instrument in the Service & Support / Maintenance and Certification Services section.
What are the costs for the different ThermoMixer service programs?
What are the costs for the different ThermoMixer service programs?
The cost depends on the model and on the service that is performed. Please contact your local Eppendorf Service.
Who is my contact?
Who is my contact?
Please contact your local Eppendorf Service Team. You find the contact data on our homepage or in the information materials.
What is IQ or OQ and what do I need them for?
What is IQ or OQ and what do I need them for?
Installation and operational qualification; the IQ documents that the device has been delivered and installed correctly. The OQ checks the correct functioning of a device. IQ/OQ ensure that your quality management requirements are met and that your device operates properly and in accordance with the manufacturer’s specifications.
How often does the OQ need to be carried out for a ThermoMixer?
How often does the OQ need to be carried out for a ThermoMixer?
The company is responsible for technical checks of devices. Eppendorf recommends regular device qualifications depending on the intensity of use, however, they should be carried out at least once a year.
What does the temperature verification include and how often does it need to be carried…
What does the temperature verification include and how often does it need to be carried out?
To ensure that your ThermoMixer delivers reproducible and correct results, temperature verification and adjustment - if required - are strongly recommended. Temperature verification is a very accurate and precise method and complies with all laboratory requirements with regard to documentation and detection in accordance with national and international standards.
How can temperature accuracy be verified?
How can temperature accuracy be verified?
The best temperature accuracy possible is ensured by the individual adjustment of each SmartBlock. The Eppendorf Temperature Verification System- Single Channel is used to check the temperature accuracy of the thermoblock. In combination with the temperature sensor for the Eppendorf ThermoMixer, the exact temperature in the thermoblock can be measured. You can find further information in the corresponding operating manual.
How can my device be cleaned and which cleaning agents and disinfectants can be used for…
How can my device be cleaned and which cleaning agents and disinfectants can be used for cleaning and disinfection of ThermoMixer C, ThermoMixer F and ThermoStat C?
Switch off the device, disconnect the mains/power plug and make sure that no liquid can get into the inside of the housing. When cleaning has been completed, the device should only be connected when it is fully dry on the inside and on the outside.
Do not use any aggressive chemicals on the device or its accessories such as strong and weak bases, strong acids, acetone, formaldehyde, halogenated hydrocarbons or phenol. If the device is contaminated with aggressive chemicals, clean it immediately using a mild cleaning agent. Use a lint-free cloth and a mild, soapy laboratory cleaner and distilled water.
Clean the housing and the thermoblock regularly.
Please refer to your operating manual for further information - Maintenance chapter.