With headquarters in New York, we are a subsidiary of Eppendorf AG (Hamburg, Germany) – manufacturer of laboratory instruments and consumables for the life sciences.
To make it easy for labs in the United States to benefit from Eppendorf quality, we provide total customer support and service: taking/tracking orders; product installation and training; application support; calibration services; general product maintenance and repair, and more!
You'll see Eppendorf products used in all types of life science research and testing settings – from basic laboratory applications to highly specialized cell and molecular biology applications. They are highly regarded for their quality design and performance – beginning with extensive research and development, adding state-of-the-art technology and ending with strict quality-controlled manufacturing are what make our products stand out from the rest. It is what has made us a brand you have been able to rely on for over 70 years.
Over the years we have improved upon and added to our flagship products – pipettes and pipette tips, centrifuges and microcentrifuge tubes – to now include the most ergonomic liquid handling devices and automated pipetting stations, quiet centrifuges, fast and fully flexible thermal cyclers, sample-protecting deepwell plates, cell manipulation systems and microcapillaries, ultra-low temperature freezers, shakers, incubators and bioprocessing equipment.
Customer Support Representatives are available M–F, 8:30 AM – 6:00 PM (EST).
Local Sales Representatives cover the entire US to give you the fastest best possible attention. They know our products – and better yet, they know your applications. Feel confident in their abilities to assess your needs and determine the best products and systems to give you the best results.
Field Specialists also cover the entire US to provide post-sales installation and training on our specialty systems and automation.
The Applications Hotline is manned by degreed scientists working in our own fully functional life science laboratory. They are on call and email-accessible to help you troubleshoot your application or answer any technical question you may have. The Eppendorf Services group provides a wide variety of support services such as pipette calibration, instrument maintenance programs, and expedited repair.