The constant challenges posed by the Corona virus continue to be both a mission and motivation for Eppendorf to provide you with the best possible support in this extraordinary situation. As before, our task force at the corporate headquarters in Hamburg, Germany is in close communication with the worldwide subsidiaries and production sites of our corporate group.
All over the world, Eppendorf employees have been giving their utmost commitment to ensure or expand our production capability and delivery capacities since last year. Nevertheless, due to the very high demand for certain products, we could not and still cannot avoid delays in our ability to deliver. This applies in particular to materials and equipment used in Covid-19 testing and vaccine development as well as vaccine storage.
We are very sorry that some of our customers have to wait longer than usual for the delivery of our products. We sincerely ask for your understanding.
For information on the status of your delivery, we ask all customers to contact the responsible customer service in your region directly. We have significantly increased production capacity in all sites to meet the strong increase in demand and continue to work at full speed to adapt our production and delivery capacities to the new conditions.
Of course, we continue to rely on our well-tried Corona measures to protect all Eppendorf employees. To provide the best possible support to our customers, we have also made adjustments to our on-site service, in our repair shops and calibration laboratories, in order to respond to inquiries with all necessary security measures. Depending on the country-specific situation, this service is provided by telephone or, as before, in person on site. In doing so, Eppendorf responds with a high degree of flexibility to the sometimes very different customer wishes - together with the customers, the specific procedure is coordinated depending on the situation.
If you have any questions regarding Eppendorf's handling of the Corona pandemic, please do not hesitate to contact us. We look forward to your feedback.