Eppendorf discovered a potential product defect affecting specific lot numbers of Reference 2 pipettes sold in North America between April and August of 2017. It has been identified that fast volume changes may lead to incorrect display of the volume and thus to inaccurate pipetting. The cause of the issue has been traced and production was immediately modified accordingly.
As a corrective measure Eppendorf decided to carry out a global product recall. Consumers with a recalled Reference 2 will be offered a replacement pipette at no charge. To check if your pipette is affected you can check serial numbers of your Reference 2 pipettes on this website or let us check for you. Please note that only Reference 2 pipettes with serial numbers ending with "G" are affected.
If your Reference 2 pipette was serviced in 2017 and received a new counter, please contact Eppendorf or your service provider directly. We offer a free replacement of the complete pipette if the replacement counter is affected by the recall.
We deeply regret any inconvenience this situation will cause and will work diligently to promptly replace the affected pipettes.