Do I need training to work with VisioNize?
Thanks to the VisioNize system’s intuitive design training is generally unnecessary. However, if you do require support, please contact us
. We would be happy to assist.
In which countries is VisioNize available?
At the moment, VisioNize is only available for users in Belgium, Germany, United Kingdom, Netherlands, USA and Canada. For other countries, please contact us directly.
Which languages are available?
VisioNize is currently available in English.
When will VisioNize be available in other countries?
Please contact us to receive this information directly
or continue to check our website regularly.
What plans lie ahead for VisioNize?
Because we take a long-term view, your investment in VisioNize (devices, software, and remote access to data) is sustainable: We are continuously working on creating new features dedicated to improving lab management, increasing safety, and boosting efficiency. Our mission is to ease your workload in the lab. Upcoming devices will be progressively equipped with connectivity and touch interfaces. Our goal is to support the integration of all Eppendorf instruments in this world.
How often does my freezer need to be serviced?
This depends on how intensively it is used and varies depending on the load of the device. However, we recommend to have it serviced at least once a year.
What measures can I take to care for the device?
The air filter can be cleaned approx. every three months (depending on the ambient conditions). In addition, if there is any ice build-up in the device this should be removed. The seals should be cleaned once a month and, if required, the device can be defrosted and cleaned on the inside and on the outside. Please refer to your operating manual for further information - Maintenance chapter.
Why should I have my incubator serviced at regular intervals?
Eppendorf Performance Plans offer a selection of preventive maintenance services which ensure a consistent performance of the device and confidence in the results.
How often does my incubator need to be serviced?
This depends on how intensively it is used and varies depending on the load on the device. However, we recommend to have it serviced at least once a year.
What do you need to look out for before carrying out a service?
The device needs to be decontaminated first. The device must be freely accessible and all samples removed from the device. You should also ensure that the device has cooled down already.
What types of service programs are available for incubators?
Your can choose from service (Essential Check, Advanced Maintenance, Premium Service) and operational qualification (IQ – installation qualification/OQ – operational qualification).
How much are the different incubator service programs?
The cost depends on the model and on the service that is performed. Please contact your local Eppendorf Service. www.eppendorf.com/contact
Who is my contact?
Please contact your local Eppendorf Service Team. You find the contact data on our homepage or in the information materials. www.eppendorf.com/contact
What does the Essential Check of an incubator include?
It includes checking the installation environment and the operating parameters against the manufacturer’s specifications and any corrections, if required.
What does Advanced Maintenance of an incubator include?
Advanced Maintenance includes checking the installation environment, the mains/power supply and gas supply and connections, replacing the in-line gas filter(s) and auto-zero filters and checking the door seals and door hinges. It also includes an inspection of the interior assemblies and a function test of the alarms. The operating parameters are checked against the manufacturer’s information and corrected, if required.
What does the Premium Service of an incubator include?
In addition to the comprehensive services of Advanced Maintenance, the Premium Service includes discounts on parts, labor and travel.
What is IQ or OQ and what do I need them for?
Installation and operational qualification; the IQ documents that the device has been delivered and installed correctly. The OQ checks the correct functioning of a device. IQ/OQ ensure that your quality management requirements are met and that your device operates properly and in accordance with the manufacturer’s specifications.
How often does the OQ need to be carried out for an incubator?
The company is responsible for technical checks of devices. Eppendorf recommends regular device qualifications depending on the intensity of use, however, they should be carried out at least once a year.
How can my incubator be cleaned/ disinfected?
Use a solution of 70% isopropanol (isopropyl alcohol) and 30% distilled water as a disinfectant. Follow the cleaning guidelines carefully that are described in your user manual.
Which parts of the incubator should be replaced at regular intervals?
Replace the HEPA filter of the CO2 supply line and the HEPA filter with automatic zero setting * at least once a year. (* Auto-zero filter is only used in R-models.)
What types of training or online training do you offer to enable me to improve my skills?
Please visit the Eppendorf webpage about the Eppendorf Training Center or contact your local Eppendorf Service for further information and a quotation. www.eppendorf.com/training
Which consumables should be replaced at regular intervals?
O-rings of FemtoJet 4 injection tube and grip head, consumption indicator depending on intensity of use
How can I see that the O-rings need to be replaced?
If leaks become noticeable on the grip head, they need to be replaced.