How many CycleManager X50 licenses are provided?
One. Since the server is accessed via Google Chrome client, multiple licenses are not needed for multiple users to access the software.
Can I install the software on multiple PCs?
The software needs to be installed on the server PC. All client PCs are accessing the server via Google Chrome.
What is the maximum number of clients that can be connected to the server?
There is no restriction. However, using high numbers of clients accessing the server at the same time might lead to a delayed answer of the server.
How many users can be set-up with the software?
Can I access the CycleManager X50 software from outside my organization/lab (e.g home)?
The client PCs can access the server through the same network or through VPN.
Can I connect the X50 eco cyclers directly into my network?
No, the cyclers need to be connected via an ethernet connection to the Bridge PC. This PC can then be connected on a separate connection to the company network. Connecting the Mastercycler X50 “eco” devices directly to the company network is not supported.
Can I connect the PC with the software to the internet?
The server PC can be connected to the internet. However, Eppendorf is not responsible to keep the safety and security of the connected computer.
Is the CycleManager X50 software accessible via other platforms (app; mobile, etc.)?
No, this is currently not possible.
Can I use the PC installed with the software for other applications (e.g. qPCR, sequencing software)?
Yes, it is possible to use the PC for other applications
Can I set-up email notification?
Email notification is possible if the server is connected to an internal mail-server (no encryption)
Can I use a Mastercycler X50 with a touchscreen display in connection with CycleManager X50?
No, the CycleManager X50 software is only meant for X50 cyclers without touchscreen interface.
Is the CycleManager X50 software compatible with older Eppendorf Mastercycler models?
No, the CycleManager X50 is compatible with only Mastercycler X50 (without touchscreen interface) variants.
What additional features does CycleManager X50 software provide compared to a Mastercycler X50 with touchscreen device?
- Remote monitoring
- Booking schedule
- Email notification
- (Auto) back-up & restore
- Grouped (filterable) control of cyclers
What happens if I have lost my administrator password?
Please contact Eppendorf Service to have the admin password reset.
Where/how can I update the software?
When there is an update available, your Eppendorf representative will get in contact with you.
What is VisioNize?
VisioNize is a monitoring, data-logging, and data-storage system for use in laboratories as a networked information- and data-management system. The VisioNize group of products consists of three components: VisioNize core, VisioNize box, and VisioNize go.
What is VisioNize core?
VisioNize core is a client-server software comprising modules that run on standard off-the-shelf personal or business computers and servers that run standard operating systems.
What is VisioNize box?
VisioNize box is a hardware hub to connect selected Eppendorf devices. The hub works as a data decoding and translation system and enables device data to be collected in VisioNize core.
What does VisioNize do?
The system makes it possible to organize information collected from connected laboratory devices, provide different views of the data, manage documents, and distribute the data to connected clients over the central data server VisioNize core.
Why do I need VisioNize?
- Improve the quality of your work.
- Monitor your 24/7 devices and ensure they run within set parameters.
- Work more quickly and efficiently.
- Organize and store relevant documents on a central data server.
- Increase safety.
- Group connected instruments by maintenance date and review their maintenance status.
- Obtain e-mail notifications if an alarm occurs.
Why is VisioNize unique?
VisioNize is the first comprehensive, easy-to-use solution of its kind and fills the gap between lab devices and lab documentation. The unified interface design provides end users with a consistent experience across platforms and products, thereby simplifying operations.
Who uses VisioNize?
VisioNize provides support to a broad range of lab users such as researchers and lab managers. Click here
for further information on various application examples.
What do you need to use VisioNize?
1) Eppendorf laboratory device*
2) VisioNize core software installed on a server PC
3) Any computer or iOS mobile device with a browser (VisioNize operation is optimized for Microsoft Internet Explorer and Google Chrome)
*If the laboratory device is not equipped with a VisioNize touch interface, a VisioNize box is necessary
How do I connect a laboratory device to VisioNize core?
This is really easy! Just directly connect your device to your network or connect them using the VisioNize box (e.g., using Ethernet). VisioNize core usually finds connected devices automatically.
Find out more here
Can I monitor my connected laboratory devices from my home?
You can access VisioNize and thus your connected devices from anywhere in the world. All you need is to be connected and have access to the same network as your devices (e.g., over VPN). Ask your IT department for more detailed information.
I have many users in my lab. Can they all have access to VisioNize?
Yes, of course! VisioNize offers a comprehensive user-management function. Multiple users can be connected to the network and be assigned to different levels of access.
Is VisioNize secure?
VisioNize uses Hyper Text Transfer Protocol Secure (HTTPS) protocol. This means that all communications, including data transfer between your browser and the website, are encrypted. Additionally, no passwords are sent using plain text. VisioNize also provides the user with a default certificate for HTTPS. This certificate can also be replaced with a company certificate by the user if desired.
How safe is my data?
All data is stored on the user’s local server installations and follows the user's standard operating procedure regarding backups. For this reason, you may want to make arrangements with your IT department to ensure your data is backed up periodically for safekeeping.
What kind of documents can I upload to VisioNize core?
As a data- and information-management system, VisioNize can be used to store work-relevant documents. You can upload any type of file to VisioNize, which is able to display the following types of files: text (plain or HTML), mp4, ogg, pdf, jpg, and png.
Do I need training to work with VisioNize?
Thanks to the VisioNize system’s intuitive design training is generally unnecessary. However, if you do require support, please contact us
. We would be happy to assist.