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Precise and Accurate Instruments Will Guarantee Your Cell Manipulation Success!

Important Note: Micromanipulation/-injection products and services have been acquired by Calibre Scientific.

They will be exclusively distributed by Calibre Scientific and its affiliates after May 2, 2023. More information ...

Cell Manipulation Service

Preventive Maintenance

Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety.

Global Cell Manipulation Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!

Our comprehensive service agreements:

“AdvancedCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
“PremiumCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period

Our preventive maintenance only services:

“Preventive Maintenance” includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications

Qualification Services

Installation Qualification (IQ) and Operational Qualification (OQ) certification services ensure your Quality Management requirements are fulfilled, providing you with qualified assurance that your cell manipulation system is functioning correctly, in accordance with manufacturers’ specifications.

Go to Qualification Services

Eppendorf expert executing repair on cell manipulation device

Contact your Eppendorf service team

Cell Manipulation Service Agreements

Service Agreement Ordering Information	AdvancedCare For assured instrument reliability and uptime	PremiumCare For assured instrument reliability, uptime and financial plannability
Electroporator	0082 010 325	0082 010 320
Microinjector/Micromanipulator	0082 010 326	0082 010 321
Includes:
Full preventive maintenance	1/year	1/year
Software update (during annual maintenance, if applicable)	■	■
Priority Support*	■	■
Discount on parts, labor, travel	20 %	included
Parts, labor & travel included	-	■
Discount on additional services (e.g. IQ/OQ)	10 %	10 %

Info: Our service offers may differ by country. Please contact your local service representative for more information.

*Subject to local business conditions, and based on a best effort’ practise. For more information please contact your local service organization

Cell Manipulation Preventive Maintenance Services

Preventive Maintenance Services Ordering Information	Preventive Maintenance
Electroporators	0082 010 260
Microinjectors/Micromanipulators	0082 010 261
External Checks and Maintenance
Cleaning of housing	■
Checking of key board	■
Visual inspection of display	■
Stability test	■
Internal Equipment and Fittings
Cleaning of internal assemblies	■
Leak-tightness test (CellTram^®/FemtoJet^®)	■
Oil exchange (CellTram^® Oil/vario)	■
Inspection of contacts (Electroporator)	■
Software upgrade	■
Functional Check
Motor module test (Micromanipulator)	■
System test	■
Memory
Analysis of error statistics	■
Documentation
Check List provided	■
Dated service sticker to confirm Eppendorf service	■

Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.

Info: Our service offers may differ by country. Please contact your local service representative for more information.