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Knowledge Base: VisioNize® Lab Suite
Frequently Asked Questions
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General Product & Setup
What is the VisioNize® Lab Suite?
VisioNize Lab Suite is a lab and device management platform which includes device monitoring, notifications, maintenance planning and device documentation options to improve sample safety, boost your lab’s efficiency and support your compliance needs.
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How does it work?
It is a cloud-based platform. By connecting lab devices you can remotely monitor the device performance, setup notifications for critial alerts and warnings, plan maintenance activities and much more.
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How can I access the VisioNize® Lab Suite?
You can access the platform from any (mobile) end device e.g. smartphones, tablets and personal computers.
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Are all mobile devices supported?
All mobile devices (iOS and Android) are supported.
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Can I use the platform from multiple locations with multiple users?
Two user roles are defined within the VisioNize Lab Suite. The Lab Manager (administrator) can add additional users to the platform. The users can access the platform from everywhere simulatanously.
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What are the defined roles in the user management of VisioNize® Lab Suite?
The Lab Manager can add, delete and update devices and change all related information within VisioNize Lab Suite. This role can add and delete user authentication. The user has read-only rights to device information, can generate reports and set up notifications.
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What is the minimum recommended specification of user devices accessing VisioNize?
Any end device with an internet browser can have access to the platform VisioNize Lab Suite. We recommend using the latest version of Google Chrome, Safari & Firefox as browsers.
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Does VisioNize require any software or driver installation onto end user devices?
Every device with internet access and a web browser can access the VisioNIze Lab Suite. There is no additional software or driver installation on end user devices needed.
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Can the data be stored locally on a customer server?
The data are hosted in the VisioNize® Lab Suite. You can export device-related data by subscribing to the service "Device Documentation".
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Is any additional IT hardware needed to connect devices and use the software?
VisioNize Lab Suite compatible devices just need to be integrated into your local network with access to the VisioNize Lab Suite. No PC or server is needed to install the software.
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Do I need a VPN connection to access the software remotely?
No, since VisioNize Lab Suite is a cloud-based software, you can access your data from everywhere with just an internet connection.
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Subscription
How can I subscribe to the VisioNize® Lab Suite?
You can subscribe online via www.eppendorf.com/visionize-subscription .
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How does the subscription work?
You can configure the VisioNize Lab Suite based on your requirements and pay only for devices you want to connect and services you really need.
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Can I unsubscribe from VisioNize® Lab Suite?
You can unsubscribe anytime. You will continue to have access to VisioNIze Lab Suite Services until the end of your current subscription period.
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How long is the termination/cancellation period for my subscription?
The official deadline for cancellation is 5 working days before end of the trial period or billing period.
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Device connectivity
What are VisioNize Lab Suite Services?
VisioNize Lab Suite Services are additional services you can book within the subscription to enrich the integrated features of the VisioNize Lab Suite.
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How are SMS consumed?
For every notification e.g. an alarm, one SMS is being sent out. Even if the text is too long resulting in multiple SMS, one SMS is consumed from your SMS package.
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What happens when I run out of SMS?
You will receive a notification when you are about to run out of SMS. You can book the next bundle to top up your quantity.There is a buffer of 10 SMS to ensure critical notifications are being pushed out.
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Is VisioNize Lab Suite 21 CFR Part 11 compliant or compatible?
Currently, data in the VisioNize Lab Suite cannot be changed, deleted or manipulated. Export to Excel is possible. Further features will be released to meet requirements for 21 CFR Part 11.
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Is it possible to export data from VisioNize Lab Suite?
You can export data. For now, only Excel files are possible but we are working on providing non-editable PDFs.
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What kind of data can be exported?
The export includes historical values of all parameters, alarms and event data of connected devices.
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Data Storage/Access
Where are the data stored?
The VisioNize Lab Suite is hosted in the Microsoft Azure cloud.
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In which countries is the data stored?
All data is stored in the European Union.
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Is VisioNize Lab Suite a multi-tenancy or a single-tenancy software?
VisioNize Lab Suite is a multi-tenancy software. For every customer a dedicated tenant is generated to secure your valuable data from unauthorized access.
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What user authentication does VisioNize Lab Suite support?
VisioNize Lab Suite uses username (email address) and password for user authentication.
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VisioNize sense
For what can I use the VisioNize sense temperature monitoring kit?
The sensor system is easy to install and routes the collected data to VisioNize Lab Suite. You can either utilize the sensor system as an additional independent probe for your Eppendorf freezers or to monitor the temperature of your non-Eppendorf freezers, shakers, and incubators.
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What do I need in terms of sensors?
The VisioNize® sense sensor monitoring kit is an all-in-one package including temperature sensor, environmental monitoring sensors and a gateway router.
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How many sensors can I connect with one VisioNize Device Connectivity?
One device connectivity is needed per device. A sensor counts here as one device.
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How do I connect the VisioNize sense gateway router and the sensors?
The VisioNize sense gateway router needs one ethernet cable to get connected to the local network. The gateway router connects wirelessly up to 100 sensors.
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What are the temperature ranges for the external temperature sensor?
From -90° C to + 60°C.
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What parameters can be measured in addition to temperature?
The following parameters can be tracked: ambient temperature, humidity, pressure & brightness.
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Can the sensors be connected to an existing BMS system?
No, the sensors are intended to be connected to the VisioNize Lab Suite.
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What is the range of the gateway router?
One router per room is recommended. The signal covers multiple rooms but depends on your building infrastructure. It is like your WIFI at home.
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I would like to add the sensor and associated the sensor to a third party device within VisioNize Lab Suite? What do I have to do?
First of all, add a non-Eppendorf device to the VisioNize Lab Suite via the "Device Management" app. Navigate to the "Monitoring" app and click "Add User-Enabled Device". In the next step, you are being asked to select the user-enabled device and assign the sensor to it.
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Security
How does VisioNize Lab Suite take care of regular security updates for connected devices?
VisioNize Lab Suite recurrently deploys software updates to connected devices with the latest security updates. The user can decide if and when these updates should be installed.
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Does VisioNize Lab Suite support remote control of devices?
No, just general information like settings (Location, Nickname) can be pushed to the device. It is not possible to start or stop a device remotely nor change the settings such as temperature.
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What kind of personal data is stored in VisioNIze Lab Suite?
VisioNize Lab Suite requires an email address for authentication. Other data like the telephone number is just needed for sending out SMS.
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For how long is personal data stored?
All personal data is deleted 60 days after unsubscribing from VisioNize Lab Suite.
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