How long is the termination/cancellation period for my VisioNize Lab Suite subscription?

The official deadline for cancellation is 5 working days before end of the trial period or current billing period of your VisioNize Lab Suite subscription.

The pipette properties are not properly filled automatically after entering the serial number into VisioNize Lab Suite. What can I do?

Not all pipettes are automatically recognized. Please enter the properties manually.

What happens in case of a power outage and the internet is down?

Set up a notification including the category "warnings" and select the devices. Afterwards, you will receive a notification when the device is offline, e.g. due to a power outage. Just use the monitoring option to check if action is required.

What parameters can be measured in additional to temperature?

The following parameters can be tracked: ambient temperature, relative humidity, barometric pressure and brightness.

How long do I have access to the data?

Seven days data access is included in VisioNize Lab Suite Essentials. Data access can be extended to 1 months with VisioNize Lab Suite Sample Safety+.

What kind of data can be exported with VisioNize?

The export includes historical values of all parameters, alarms and event data of connected devices.

How does VisioNize Lab Suite take care of regular security updates for connected devices?

VisioNize Lab Suite recurrently deploys software updates to connected devices with the latest security updates. The user can decide if and when these updates should be installed.

Does VisioNize require any software or driver installation onto end user devices?

Every device with internet access and a web browser can access the VisioNize Lab Suite. There are no additional software or driver installation on end user devices needed.

How can I register a device to my VisioNize Lab Suite?

You need to have the user role Lab Manager assigned. First, access your VisioNize Lab Suite tenant and open the Device Management. Second, click on "Add Device +" and follow the 3 steps of the device registration procedure.

What device software version is supported?

You can connect VisioNize touch devices directly to VisioNize Lab Suite. We are constantly expanding the device compatibility of VisioNize Lab Suite. You can find a list of all compatible Eppendorf devices and device software versions here: www.eppendorf.com/visionize

Which end devices are supported?

Every (mobile) end device with a current web browser is able to log in into the VisioNize Lab Suite.

What kind of personal data is stored in VisioNIze Lab Suite?

VisioNize Lab Suite requires an email address for authentication. Other data like a telephone number is just needed for sending out SMS.

Who should subscribe to the VisioNize Lab Suite?

Lab Managers taking care of the lab assets should act as administrators of the VisioNize Lab Suite (user role: Lab Manager). The administrator can add and delete additional users giving them the opportunity to monitor devices and subscribe for notifications.

What can I to with Task Management?

With the VisioNize Lab Suite Service Task Management you can ensure the optimal performance of your entire device fleet. Plan one-time or recurring tasks for all your devices. Assign tasks to responsible persons, receive notifications when due and track the progress of each task.

Can I use QR codes to add device?

Eppendorf QR codes from production and service installed on the pipette can be used to add devices easily into VisioNize Lab Suite. Competitor pipettes with QR codes installed by Eppendorf calibration service can also be used.

Is it possible to export data from VisioNize Lab Suite?

Yes, historical device-related data and events can be exported. Currently, only Excel files are possible but we are working on providing non-editable PDFs.

What are the defined roles in the user management of VisioNize Lab Suite?

The Lab Manager can add, delete and update users and lab devices and change all related information within VisioNize Lab Suite. The Standard User has read-only rights to device information, can generate reports and set up notifications and tasks.

In which countries is the data stored?

All data is stored on VisioNize servers within the European Union.

How do I connect the VisioNize sense gateway router and the sensors?

The VisioNize sense gateway router needs one ethernet cable to get connected to the local network. The gateway router connects wirelessly up to 100 VisioNize sense environmental sensors. Simply press the Power button of the sensor near the VisioNize sense gateway router. The connection will be established automatically afterwards.

What scanner do you recommend for Eppendorf data matrix code from Eppendorf ?

Honeywell Xenon 1900GHD-2 USB was used to scan and validate the software internally.

Is VisioNize Lab Suite a multi-tenancy or a single-tenancy software?

VisioNize Lab Suite is a multi-tenancy software. For every customer a dedicated tenant is generated to secure your valuable data from unauthorized access.

For how long is personal data stored?

All personal data is deleted 60 days after unsubscribing from VisioNize Lab Suite.

Can pipettes be integrated via RFID chips?

RFID is currently not supported. Pipettes can be added via QR codes and scanners. Import of existing documentation material is possible.

For what can I use the VisioNize sense temperature monitoring kit?

The sensor system is easy to install and routes the collected data to VisioNize Lab Suite. You can either utilize the sensor system as an additional independent probe for your Eppendorf freezers or to monitor the temperature of your non-Eppendorf freezers, shakers and incubators.

How does VisioNize Lab Suite work?

VisioNize Lab Suite is a cloud-based platform. By connecting lab devices you can remotely monitor the device performance, set up notifications for device-related events (e.g. finished programs), critical alerts and warnings, plan maintenance activities and much more.

How can I receive my notifications?

You can receive notifications via email and/or SMS (subscription to Sample Safety+ is required) onto your (mobile) end device.

How can I connect lab devices to the VisioNize Lab Suite?

Have a look at the VisioNize Setup Guide and follow easily the instructions to get your instruments connected to the VisioNize Lab Suite.

How to de-register lab devices from VisioNize Lab Suite?

As a VisioNize Lab Suite administrator (user role: Lab Manager), you can de-register lab devices via the Device Management. Select the lab device you want to remove from your VisioNize Lab Suite tenant and click on "De-register". The device will automatically get disconnected and moved to the Archive tab in Device Management.

Can I unsubscribe from VisioNize Lab Suite?

You can unsubscribe anytime. You will continue to have access to your VisioNize Lab Suite Services until the end of your current subscription period.

How can I access the VisioNize Lab Suite?

You can access the VisioNize Lab Suite from any (mobile) end device e.g. smartphones, tablets and personal computers.

What do I need in terms of sensors?

The VisioNize ® sense sensor monitoring kit is an all-in-one package including temperature sensor, environmental monitoring sensors and a gateway router.

What is a VisioNize-onboard device?

VisioNize-onboard devices are a new generation of Eppendorf devices equipped with the VisioNize touch interface. The following devices belong to the VisioNize product family: Cryocube freezer F740i, biological shaker S44i, CellXpert C170i CO2 incubator and the PCR Mastercylcer X50. These devices can directly be integrated in your local network and can be connected to VisioNize Lab Suite.

How can I connect lab devices?

Have a look at the VisioNize Setup Guide.

How does the subscription for VisioNize Lab Suite work?

You can configure your VisioNize Lab Suite based on your requirements and pay only for devices you want to connect and services you really need. Quarterly and annually subscription plans are available. Subscription to individual VisioNize services can be cancelled anytime.

Can the sensors be connected to an existing BMS system?

No, the VisioNize sense environmental sensors are intended to be connected to the VisioNize Lab Suite.

Can I extend the access to the data?

Yes, you can extend data access by subscribing to the VisioNize Lab Suite Sample Safety+. This will grant you date access for 1 month.

Are all mobile devices supported by VisioNize Lab Suite?

All mobile devices (iOS and Android) are supported with the VisioNize Lab Suite.

I am a VisioNize Lab Suite administrator (user role: Lab Manager). How can I delete users from the user list?

As a VisioNize Lab Suite administrator, you can add and delete users from your VisioNize Lab Suite tenant via the User Management. Additionally, you can change the user role of existing users of your tenant.

Where are the data stored?

The VisioNize Lab Suite is hosted in the Microsoft Azure cloud. All data are stored on servers within the EU.

How many lab devices can I connect?

You can add an unlimited number of lab devices incl. non-connectable devices e.g. pipettes. You only need one device connectivity license per connected device.

Does the VisioNize box and the VisioNize sense gateway router require a firmware update from time to time?

Due to further development updates might be required. These updates can be triggered remotely from the VisioNize Lab Suite.

What user authentication does VisioNize Lab Suite support?

VisioNize Lab Suite uses Username (e-mail adress) and Password for user authentication.

What is the range of the gateway router?

One VisioNize sense gateway router per room is recommended. The signal covers multiple rooms but depends on your building's infrastructure. It is like your WIFI router and network at home.

Does VisioNize Lab Suite support remote control of devices?

No, just general information like settings (Location, Nickname) can be pushed to the device. It is not possible to start or stop a device remotely nor change the parameter settings such as temperature. We are currently working on a feature to enable remote control.

What is the minimum recommended specification of user end devices accessing VisioNize Lab Suite?

Any end device with an internet browser can have access to the platform VisioNize Lab Suite. We recommend using the latest versions of Google Chrome or Mozilla Firefox as web browsers.

Is any additional IT hardware needed to connect devices and use the software?

VisioNize Lab Suite compatible devices just need to be integrated into your local network with access to the VisioNize Lab Suite. No PC or server is needed to install the software.

How do I set the notification triggers?

You can define notifications like alerts or runtime notifications in the VisioNize Lab Suite using the Notification application. Please note, in order to be able to use the Notifications, you have to enable the alarm feature on your connected lab devices (Menu - Alarms - Enable Alarms).

Can I connect non-Eppendorf lab devices e.g. refridgerators?

Yes, by using the VisioNize sense sensor monitoring kit you can connect any temperature-controlled lab devices e.g. freezers, shakers and incubators.

What lab devices from Eppendorf are compatible and can be connected?

The current list of compatible Eppendorf lab devices can be found here: www.eppendorf.com/visionize-device-overview.

Why should I subscribe for VisioNize?

VisioNize can help you improving your lab efficiency by monitoring your devices, introducing advanced notifications to report on errors, alarms, and user interactions as well as recurring maintenance tasks. Moreover, Eppendorf seeks to continously develop further features for its digital platform.

Can I connect a lab device to multiple VisioNize Lab Suite tenants simultaneously?

No, a lab device can only be connected to one VisioNize Lab Suite tenant at once.

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VisioNize^® Lab Suite

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L'VisioNize Lab Suiteassure bien plus que la sécurité de vos échantillons

Avez-vous idée des conséquences d'une porte de congélateur laissée ouverte sur vos très précieux échantillons ? Avez-vous déjà calculé ce qu’une porte de congélateur ouverte peut vous coûter ? Comment assurer des conditions optimales de croissance cellulaire dans vos incubateurs ? Vous devez maintenant passer à la prochaine étape de votre expérience et aucune centrifugeuse n'est libre. Que faites-vous ?

Surveillez vos appareils de laboratoire de n’importe où grâce à VisioNize Lab Suite et suivez tous les paramètres des appareils associés tels que la température, l’O₂ et le CO₂. Gérez les tâches récurrentes telles que l’exécution des cycles de désinfection, les routines de nettoyage et la division des cellules.

VisioNize Lab Suite réunit tout cela pour créer un laboratoire intelligent qui augmente la sécurité des échantillons, la productivité et la fiabilité.

Profitez d’une expérience pratique en connectant gratuitement 3 appareils.

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Produits (2)

2 Produits

Free basic subscription for the first 3 connected devices.

VisioNize^® Lab Suite Essentials plan

Abonnement de base gratuit pour les 3 premiers appareils connectés. Il comprend le monitoring, les notifications par courriel, les mises à jour à distance, 7 jours de données graphiques en direct et d'autres fonctions essentielles.

En savoir plus sur le produit...

Réf. catalogue 1112000309

VisioNize^® Lab Suite Sample Safety+ plan

Comprend toutes les fonctions de VisioNize Lab Suite Essentials plus les notifications par SMS, l'escalade des alertes, la chronologie des évènements et l'accès étendu aux données.

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Réf. catalogue 1112000310

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Caractéristiques

VisioNize Lab Suite est votre solution pour une gestion efficace du laboratoire et de l’appareil. Accédez à une plateforme basée sur le cloud qui répond à vos besoins et à ceux de votre laboratoire, en vous permettant de surveiller à distance les appareils, les notifications d’alerte instantanées, en vous offrant une documentation des appareils et plus encore

Comment commencer

• Allez en ligne et entamer le processus d’abonnement pour le VisioNize Lab Suite
• Choisissez le plan qui fonctionne pour vous et votre laboratoire
• Connectez vos appareils de laboratoire prêts à l’emploi OU
• Commandez d’autres Connect Ware, par ex. VisioNize box ou VisioNize sense le cas échéant pour votre configuration de laboratoire simplement via l'eShop ou à travers nos ventes Eppendorf
• Commencez à gérer votre laboratoire et profitez de la tranquillité d'esprit tout en vous concentrant sur la science