To log in to your myEppendorf account, please use your email address and password.

To get a new password, please click on the login icon in the navigation bar. Click on "Forgot password?" in the appearing box. Then enter your email address and the new password will be sent to you immediately. If you do not find this email in your inbox, please also check your spam folder.

Have you registered for the first time? Please note that after you registered for the first time, you receive a confirmation email asking you to activate your account. If you do not find the email in your inbox, please check your spam folder. If you still cannot find the email, please contact us . Please note that the account cannot be used until it is activated.

To be able to order in the eShop, you must log in to your myEppendorf account. If you do not have an account yet, you can register here.

Learn more about ordering in our eShop in our Website User Guide.

If customer-specific prices are stored for your account, they are also available in the eShop. Please log in to your account - your customer-specific prices will appear as "Your price" in the eShop.

You already know the catalog numbers you would like to order? Then save time with the quick order. Please simply enter the catalog number in each case without spaces and dots and follow further instructions.

Learn more about the “Quick Order” in our Website User Guide.

You want to add several products to the shopping cart and know their catalog numbers? Then save time with the batch order. Simply download the template, add catalog number(s) and quantity and upload the template again. All your uploaded products will be available in your cart.

Learn more about the “Batch Order” in our Website User Guide.

To view your past orders, please log in to your account first. Then click on "myEppendorf" in the navigation bar and select "My orders".

Learn more about the “Order History” in our Website User Guide.

You can easily redeem your quotations in the eShop. To do so, please log in to your account first. Click on "myEppendorf" in the navigation bar, go on to "Redeem Quote". There, enter your quotation number and the verification code and the offered articles will appear in your shopping cart.

Learn more about the redemption of quotations in our Website User Guide.

We regularly offer exciting promotions in the eShop. This is how you get to the promotions: Click on "eShop & Products" in the navigation and select "Promotions" or click here.

Learn more about applying promotion codes in our Website User Guide.

Yes, during the eShop checkout you can specify a different shipping address.

If you want to change your addresses log in to your account, click on "myEppendorf" in the navigation bar and click on "My Addresses". Here you can edit your contact, billing and shipping addresses. If you would like to change your country or sold-to address,, please contact us here.

Learn more about changing your address in our Website User Guide.

If you have technical problems when ordering in the eShop, you can contact our customer service. They will be happy to help you with the ordering process. Here you can find the contact for customer service.

To access the terms & conditions, please click on "Service & Support" in the navigation, choose the drop-down menu of "Ordering” and click on "Terms & Conditions”. You can also access the terms & conditions here.

For all further questions, please use our contact form