Technical Services Manager (f/m/d)

Improving human living conditions – that is our shared purpose at Eppendorf. With our high-quality, precise premium life science products – from pipette tips, dispensers and centrifuges to bioreactors and ultra-low temperature freezers – we help scientists around the world conduct research in the lab faster, more accurately and more efficiently.

I listen to truly understand.
I lead the way, even when the path ahead is not yet clear.
I stand by what I say.
I make progress visible and share what I learn.

If this resonates with you, you are exactly who we are looking for.
You will work with people who combine different perspectives and make new things possible. You contribute your ideas, ask questions, challenge the status quo – and you will find an environment that empowers you and helps you grow. Because we believe in people who want to shape the future. People like you.

Come and join our Service department in Italy !

How you can make an impact

As Technical Services Manager, you help ensure high-quality customer service and contribute to customer satisfaction, service revenue and business growth. Working closely with internal stakeholders, customers and third-party service partners, you coordinate service activities and support the continuous development of our local service organisation.

• Support the Service Manager South West in aligning the local service organisation with Eppendorf’s EMEA service strategy.
• Contribute to the expansion and further development of Eppendorf’s service business.
• Coordinate installations, calibrations, repairs, maintenance and training to ensure that customer requirements are met.
• Build and maintain effective working partnerships with third-party service providers and drive continuous improvement in service delivery.
• Manage customer escalations and complaints in a timely, professional and customer-focused manner.
• Use E365 Dynamics and SAP for service coordination, case management, reporting and administrative control.
• Identify service issues and trends, communicate action plans clearly and support quality, compliance and continuous improvement initiatives.

What sets you apart

• You have a degree in engineering, business administration or a related discipline, or equivalent relevant professional experience.
• You bring ideally 5 to 7 years of experience in service coordination, service operations or customer support.
• Experience in the life sciences industry is advantageous, particularly knowledge of service products, business models, customer segments or competitors.
• You have a good understanding of financial principles and business-relevant key performance indicators.
• Knowledge of Lean and Kaizen methodologies enables you to contribute to continuous improvement activities.
• Experience with E365 Dynamics and SAP is essential; you are also proficient in Microsoft Office and standard business applications.
• You communicate clearly, build trust with customers and stakeholders, manage several priorities effectively and remain committed to developing your technical knowledge of Eppendorf equipment and service processes.

What we offer

• Purpose and impact. At Eppendorf, you work on solutions that help improve people’s lives around the world.

• Your contribution matters. In this role, you play an important part in delivering reliable service solutions for customers and supporting the continued growth and development of our service organisation.

• Learning that moves you forward. With the Eppendorf Academy, digital learning platforms, language courses, workshops, community formats, coaching and development programs, you can grow continuously – both professionally and personally.

What matters to us

At Eppendorf, we believe that science thrives on curiosity – and on many different perspectives.

Our Eppendorf team is as diverse as the questions asked across the life sciences. Different backgrounds and ways of thinking help us develop better solutions for research.

Come as you are, bring what makes you unique – and help us shape what diversity can make possible in science.

Please note that we can only consider applications submitted via our online application system.

We look forward to getting to know you.

If you have any further questions, please contact:

Déliana Tachkov (contact person)

Tachkov.D@eppendorf.fr

Eppendorf. Collaborate on new ideas.