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General Product Support

Do you have any questions relating to the maintenance of your devices, repair or certification & qualification? Please select the suitable topic from the list and use the suitable contact form.

General support FAQ

What do I need to look out for before carrying out a service?‌

Who is my local service contact?‌

What types of training or online training do you offer to enable me to improve my skills?‌

Do you have a specific question and would like to contact us directly? Please use the appropriate contact form.

Support inquiries about repairs:

Support inquiries about certification & qualification:

Support inquiries about Preventive maintenance & calibration:

Support inquiries about applications:

FAQ by product groups


Pipettes

How often should pipettes be calibrated?‌

What do I need to remember before shipping the pipette?‌

To which address do I send the pipettes for calibration?‌

How long does the calibration process take?‌

Would you like more information about our services for pipettes? Please click here .

Centrifuges

Why should I have my centrifuge serviced at regular intervals?‌

How often does my centrifuge need to be serviced?‌

How often does the OQ need to be carried out for a centrifuge?‌

How can I clean my centrifuges myself?‌

Would you like more information about our services for centrifuges? Please click here .

Mastercycler

Why should a temperature verification be carried out?‌

What does temperature verification mean?‌

How can my device be cleaned and which cleaning agents and disinfectants can be used for cleaning and disinfection?‌

Would you like more information about our services for mastercycler? Please click here .

epMotion

Why should I have my epMotion serviced at regular intervals?‌

How often do dispensing tools need to be calibrated?‌

Why can the dispending tool be calibrated without the user unit?‌

Would you like more information about our services for an epMotion? Please click here .

ULT

How often does my freezer need to be serviced?‌

What measures can I take to care for the device?‌

How do I defrost my ULT-freezer?‌

Would you like more information about our services for ULT? Please click here .

CO2 Incubator

How often does my incubator need to be serviced?‌

What do you need to look out for before carrying out a service?‌

How often does the OQ need to be carried out for an incubator?‌

How can my incubator be cleaned/ disinfected?‌

Which parts of the incubator should be replaced at regular intervals?‌

Would you like more information about our services for CO2 incubators? Please click here .

Lab Shakers

Why should I have my Orbital Shaker serviced at regular intervals?‌

How often does my orbital shaker need to be serviced?‌

Would you like more information about our services for lab shakers? Please click here .

Photometry

What is checked by the qualification service and why is it important for a photometer?‌

Would you like more information about our services for photometry? Please click here .

ThermoMixer

How often does my ThermoMixer need to be serviced?‌

What does the temperature verification include and how often does it need to be carried out?‌

How can my device be cleaned and which cleaning agents and disinfectants can be used for cleaning and disinfection of ThermoMixer C, ThermoMixer F and ThermoStat C?‌

Would you like more information about our services for ThermoMixers? Please click here .

Cell Manipulation

Why should I have my microinjector/ micromanipulator serviced at regular intervals?‌

Which consumables should be replaced at regular intervals?‌

How can I see that the O-rings need to be replaced?‌

How can my device be cleaned and which cleaning agents and disinfectants can be used for cleaning and disinfection?‌

Would you like more information about our services for cell manipulation? Please click here .