The warranty for refurbished products is normally 1 year.
Please note that the guarantee does not apply for products which have been damaged due to mishandling and improper use.
We refer to the warranty/service information on this home page www.eppendorf.co.uk
and the warranty papers received with the product at the time of purchase.
8. DEMONSTRATION PRODUCTS
Sample packs/demonstration products are not available through the e-shop, please send your request via e-mail to: firstname.lastname@example.org
Installation, demonstration and training are not included in the prices shown at the e-Shop but are available from Eppendorf UK on request. If a contact concerning installation, demonstration or training has already been issued, please refer to this with a remark when placing the order at the eShop.
10. RETURN AND REPAIR
Please do not return any items without prior approval from Eppendorf UK. If in any circumstance you should want to return a newly purchased product, this has to be reported to Eppendorf UK within 14 days from the invoice date and the return will only be accepted as new if the product is returned in the original, unbroken package. Eppendorf UK will not accept any invoices in relation to transportation of returned items. All return has to be done on the purchasers account and risk only.
11. FORCE MAJEURE - CIRCUMSTANCES BEYOND THE PARTIES CONTROL
Circumstances which preclude any claim for compensation and postpone the delivery date and/or payment date exist when breach of contract is caused by an obstacle beyond the control of Eppendorf which we could not reasonable be expected to have taken into consideration or avoided at the time of entering into the contract, nor could reasonably be expected to have overcome.
Please note, you cannot cancel or make changes to an order once it has left our distribution centre; until then, however, you may be able to modify your order. Your first step will be to contact Eppendorf UK Customer Support by sending an email to email@example.com
include your order notification number and provide details on what you would like to have changed. An Eppendorf UK customer support representative will contact you regarding the status of your order and whether it can be changed.
In the case of goods which are manufactured or acquired specifically for your company a cancellation/change of the order will be handled according to the contract.