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Automation Service

Keep your process in motion!

epMotion® and its dispensing tools are precision instruments. As such, they should be regularly maintained and calibrated which will help
ensure continuing high accuracy, precision and reproducibility. With our epMotion maintenance and calibration plan options we help you maintain premium performance of your epMotion over an extended period of time? Our Certification Services include all function tests, calibration and adjustment services needed for Installation and Operational Qualification (IQ/OQ) of your instrument?
Calibration of the dispensing tools are based on ISO 8655 supporting your GLP documentation.

Preventive Maintenance

Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety.

New: Global epMotion® Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!

Our new comprehensive service agreements

  • "AdvancedCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
  • "PremiumCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period

Our preventive maintenance only service

  • "Advanced Maintenance" includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications

Calibration Services

Qualification Services

Dispensing tools are precision devices. For this reason, they should be regularly maintained and calibrated, which will help ensure their continuing high performance in precision and accuracy. Calibration of the dispensing tools can be performed based on ISO 8655, supporting GLP documentation.
New: IQ/OQ GxP: For customers working in regulated environments we now offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.


epMotion®-Service Agreements

Service Agreement
Ordering Information
AdvancedCare
For assured instrument
reliability and uptime
PremiumCare
For assured instrument reliability,
uptime and financial plannability
epMotion® 5070
epMotion® 5073
epMotion® 5075
epMotion® 96
Includes:
Full preventive maintenance 1/year 1/year
Software update (during annual maintenance, if applicable)
Priority Support*
Discount on parts, labor, travel 20 % included
Parts, labor & travel included -
Discount on additional services (e.g. IQ/OQ) 10 % 10 %

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Info: Our service offers may differ by country. Please contact your local service representative for more information.

epMotion® 96 Preventive Maintenance Services

Ordering Information Preventive Maintenance
epMotion® 96
Checks and Maintenance:
Cleaning
Lubrication of dispensing head
Checking and exchaning of 96 O-rings from cones
Software/firmware update if applicable
Verification (Calibration)
Leak Test (50 µL + 300 µL)
Gravimetric Test systematic error (50 µL + 300 µL)
Photometric Test - random error (2 volumes)
Documentation
Check List provided
Dated service sticker to confirm Eppendorf service
Calibration Report

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*Where feature is present

Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.

Info: Our service offers may differ by country. Please contact your local service representative for more information.

epMotion® Preventive Maintenance Services

Ordering Information Preventive Maintenance
epMotion® 5070
epMotion® 5073
epMotion® 5075
Cleaning and Maintenance
Cleaning of housing/accessories
Checking epMotion® for external visible damages
Exchange of CAN bus cables/O-rings of dispensing tools
Software update*
Functional Check
Instrument set-up, initial operation, instruction of user
Tip ejector, level sensor and carrier
Barcode Reader with epBlueTM ID*
Thermal modules* and vacuum chamber*
TMX module*/TMX module w. Magnetic Finger module*
UV light/ CleanCap (HEPA Filter)*
Memory
Evaluation of stored data
Verification
Calibration/adjustment of level sensor and carrier
Calibration/adjustment of vacuum chamber*
Verification of operating parameters according to specifications
Calibration/Adjustment of Thermal modules
Calibration/Adjustment of Eppendorf ThermoMixer Module
Calibration/Adjustment of Magnetic finger module
Documentation
Check List provided
Dated service sticker to confirm Eppendorf service

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Info: Our service offers may differ by country. Please contact your local service representative for more information.

epMotion® Calibration Services and Other Services

Ordering Information
1-channel dispensing tool calibration - 10 measurements per test volume (min, mid, max)
8-channel dispensing tool calibration - 10 measurements per test volume (min, mid, max)
1-channel dispensing tool calibration - 4 measurements per test volume (min, mid, max)
8-channel dispensing tool calibration - 4 measurements per test volume (min, mid, max)
Thermal module calibration
TMX Module calibration
HEPA filter exchange
UV lamp exchange
epMotion® 5070 installation
epMotion® 5073 installation
epMotion® 5075 installation
epMotion® 96 installation

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Info: Our service offers may differ by country. Please contact your local service representative for more information.

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