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Incubator Service

Our service culture for peace of mind!

Optimized system - reliable results!

CO2 incubators are the pivotal instruments in cell culture labs. They feature complex, dynamic control systems to maintain user-defined culturing parameters. Accurate measurement and control feedback of multiple environmental variables is necessary in order to optimize cell growth and proliferation, at the same time minimizing intercellular variation in physiology, metabolic function and expression. Our CO2 Incubator services components include a choice of preventive maintenance and calibration protocols designed to check, validate and to promote continuous and stable incubator performance, optimizing instrument conformity with programmed culturing parameters. Installation Qualification (IQ) and Operational Qualification (OQ) certification services support your Quality Management requirements by providing you with qualified assurance that your CO2 incubator is functioning correctly, in accordance with manufacturer specifications.
The versatility of the S41i incubation shaker supports the simultaneous culture of adherent and suspension cultures. Even the smallest deviations in the cultural environment can lead to undesirable results. To ensure reproducible results and to protect your valuable cultures from undesired fluctuations, we offer a range of maintenance services.

Preventive Maintenance

Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety.

New: Global CO2 Incubator Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!

Our new comprehensive service agreements

  • "AdvancedCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
  • "PremiumCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period

Our preventive maintenance only services

  • "Preventive Maintenance" includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications

Calibration Services

Calibration and verification services assure the precision and accuracy of an instrument according to defined parameter (temperature, CO2, O2, rH) specifications.

Qualification Services

New: IQ/OQ GxP: For customers working in regulated environments we now offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.

CO2 Incubator Service Agreements

Service Agreement
Ordering Information
AdvancedCare
For assured instrument
reliability and uptime
PremiumCare
For assured instrument reliability,
uptime and financial plannability
CO2 Incubator
S41i Incubator Shaker
Includes:
Full preventive maintenance 1/year 1/year
Software update (during annual maintenance, if applicable)
Priority Support*
Discount on parts, labor, travel 20 % included
Parts, labor & travel included -
Discount on additional services (e.g. IQ/OQ) 10 % 10 %

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Info: Our service offers may differ by country. Please contact your local service representative for more information.

CO2 Incubator Preventive Maintenance Services

Preventive Maintenance Services
Bestellinformation
Preventive Maintenance
CO2 Incubator
External Checks and Maintenance
Check installation environment
Check electrical / gas supply and fittings
Replace in-line gas filter(s) and auto-zero filter
Check door seals and door hinges
Internal Equipment and Fittings
Check condition of all chamber gas, temperature, humidity sensors
Check security of incubator shelf / shelves and racking system
Check sensor covers are present and undamaged
Check condition of humidity trays
Check condition of wiring system, PCB’s, display, and controller
Check alarms functionality
Validation and Metrology
Validation and adjustment of operating parameters to within Eppendorf specifications
Documentation
Check List provided
Dated service sticker to confirm Eppendorf service

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Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.

Info: Our service offers may differ by country. Please contact your local service representative for more information.


S41i Incubator Shaker Preventive Maintenance Services

Preventive Maintenance Services
Ordering Information
ESSENTIAL
CHECK
ADVANCED
MAINTENANCE
S41i Incubator Shaker 0082 050 003 0082 050 004
External Checks and Maintenance
Check installation environment
Check electrical / gas supply and fittings
Replace in-line CO2 filter and auto-zero filter
Internal Equipment and Fittings
Check security of shaker platform(s) and flask holders
Check security of incubator shelf / shelves and racking system
Replace platform support post boot seals
Check condition of humidity trays
Check condition of shaker drive belt
Check condition of chamber CO2 and temperature sensors
Validation and Metrology
Validation and adjustment of operating parameters to within Eppendorf specifications
Documentation
Check List provided
Dated service sticker to confirm Eppendorf service

Read more

Read less

Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.

Info: Our service offers may differ by country. Please contact your local service representative for more information.