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Freezer Service

Protect your priceless samples!

Eppendorf Ultra-Low Temperature (ULT) Freezers offer you the advanced design and intuitive features you like on the outside plus the security and performance you need for your most precious samples on the inside. Reliable and efficient performance can be expected for years of smooth operation from any of our ULT Freezers, which vary in configuration and capacity. Eppendorf offers ULT Freezer preventive maintenance services to suit your lab’s needs and to avoid unexpected freezer repair services while enhancing your peace of mind.
You can choose between essential function checks, preventive maintenance plans, or Installation and Operational (IQ/OQ) certification services including temperature verification services. These protocols are designed to check, validate, and promote reliable freezer performance that coincide with our manufacturer specifications.

Preventive Maintenance

Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety.

New: Global ULT Freezer Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!

Our new comprehensive service agreements

  • "AdvancedCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
  • "PremiumCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period

Our preventive maintenance only services

  • "Preventive Maintenance" includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications

Qualification Services

Installation Qualification (IQ) and Operational Qualification (OQ) certification services ensure your Quality Management requirements are fulfilled, providing you with qualified assurance that your ultra-low temperature freezer is functioning correctly, in accordance with manufacturers’ specifications.

ULT Freezer Service Agreements

Service Agreement
Ordering Information
AdvancedCare
For assured instrument
reliability and uptime
PremiumCare
For assured instrument reliability,
uptime and financial plannability
ULT Freezer
Includes:
Full preventive maintenance 1/year 1/year
Software update (during annual maintenance, if applicable)
Priority Support*
Discount on parts, labor, travel 20 % included
Parts, labor & travel included -
Discount on additional services (e.g. IQ/OQ) 10 % 10 %

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Info: Our service offers may differ by country. Please contact your local service representative for more information.

*Subject to local business conditions, and based on a best effort’ practise. For more information please contact your local service organization

ULT Freezer Preventive Maintenance Services

Preventive Maintenance
Ordering information
Preventive Maintenance
ULT Freezer
External Checks and Maintenance
Check installation environment
Check electrical supply and fittings
Check CO2 /LN2 backup system installation*
Check independent temperature monitoring system*
Operation of freezer lid gas strut (chest freezer only)
Alignment of door handle
Alignment and sealing of outer door (upright freezer only)
Air filter inspection and cleaning
Internal Equipment and Fittings
Inspection and cleaning of heated vent/condensor
Condition and function of inner doors/lids
Compressors: operating temperature check
Cooling fan: condition of fan motor, bearings, fan blades
Condition of insulation – accessible cooling circuit pipes
Condition of accessible electrical wiring
Display and function keys operation
Chamber temperature sensor function, alarms function
RS232/RS485 communications port functionality check
Validation and Metrology
Validation and adjustment of operating parameters to within Eppendorf specifications
Documentation
Check List provided
Dated service sticker to confirm Eppendorf service

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*Where this feature is present.

Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.

Info: Our service offers may differ by country. Please contact your local service representative for more information.


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