With our basket of Service and Extended Warranty Agreement solutions we take the load off your shoulders by simplifying your ordering and budgeting process for various services over the full lifetime of your instruments.
Your costs become reduced and predictable, thereby assuring continuous productivity and a long service life. In addition, our agreements include repair costs – fully or partially – and discounts on other services.
Benefit from assured premium performance for your peace of mind!
In the event of a necessary repair, wear parts, labor and travel costs are included.
In the event of a necessary repair, wear and repair parts, labor and travel costs are included. Additionally, a full preventive maintenance service, priority support, and a yearly software update (when applicable) is included. A 10 % discount is given within the same service agreement on additional services (e.g. IQ/OQ).
Services Agreements | AdvancedCareFor assured instrument | PremiumCareFor assured instrument reliability, |
| Full preventive maintenance | 1/ year | 1/ year |
| Software update (during annual maintenance, if applicable) | ■ | ■ |
| Priority Support*1 | ■ | ■ |
| Spare parts, labor, travel on repairs | 20% discount | included |
Discount on additional services | 10% | 10% |
Services Agreements | Extended WarrantyPurchased once with the standard warranty period. Valid for one year following the standard warranty period. | Extended Warranty plusPurchased within the standard warranty period. Valid for one year following the standard warranty period. |
| Full preventive maintenance | - | 1/ year |
| Software update (during annual maintenance, if applicable) | - | ■ |
| Priority Support*1 | - | ■ |
| Spare parts, labor, travel on repairs | ■ | ■ |
| Discount on additional services (e.g. IQ/OQ) | - | 10% |
*1 Subject to local business conditions, and based on a "best effort" practise. For more information please contact your local service organization.
| Extended Warranty Ordering information | 1 Year Extended Warranty* | 1 Year Extended Warranty plus** |
| Eppendorf Microcentrifuge w/o refrigeration | 0082 020 340 | 0082 020 345 |
| Eppendorf Microcentrifuge with refrigeration | 0082 020 341 | 0082 020 346 |
| Eppendorf Multipurpose centrifuge w/o refrigeration | 0082 020 342 | 0082 020 347 |
| Eppendorf Multipurpose centrifuge with refrigeration | 0082 020 343 | 0082 020 348 |
| Himac High-Speed Floorstanding Centrifuge | 0082 020 341 | 0082 020 347 |
| Himac Ultracentrifuge | 0082 020 340 | 0082 020 346 |
| Eppendorf Vacuum Concentrator | 0082 020 344 | 0082 020 349 |
| Eppendorf Mastercycler® pro, nexus, X50 | 0082 040 340 | 0082 040 345 |
| epMotion® 5070 | 0082 030 100 | 0082 030 102 |
| epMotion® 5073 | 0082 030 101 | 0082 030 103 |
| epMotion® 5075 | 0082 030 069 | 0082 030 071 |
| Eppendorf epMotion® 96 | 0082 030 070 | 0082 030 072 |
| Eppendorf ULT Freezer | 0082 070 340 | 0082 070 345 |
| Eppendorf CO2 Incubator | 0082 060 340 | 0082 060 345 |
| Eppendorf Incubator Shaker S41i | 0082 050 340 | 0082 050 345 |
| Eppendorf Shaker - open air | 0082 080 340 | 0082 080 345 |
| Eppendorf Shaker - heating | 0082 080 341 | 0082 080 346 |
| Eppendorf Shaker – heating & cooling | 0082 080 342 | 0082 080 347 |
| Eppendorf Shaker - S44i | 0082 080 344 | 0082 080 349 |
| Eppendorf BioPhotometer® D30 | 0082 110 340 | 0082 110 345 |
| Eppendorf BioSpectrometer® | 0082 110 341 | 0082 110 346 |
| Eppendorf ThermoMixer/MixMate®/ThermoStatTM | 0082 100 340 | 0082 100 345 |
| Eppendorf Electroporator | ||
| Eppendorf Microinjector/-manipulator |
*Purchased once within the standard warranty period. Valid for one year following the standard warranty period.
**Purchased within the standard warranty period. Valid following the standard warranty period.
Info: Our service offers may differ by country. Please contact your local service representative for more information.