Our Service Agreements – Your Advantages

With our basket of Service and Extended Warranty Agreement solutions we take the load off your shoulders by simplifying your ordering and budgeting process for various services over the full lifetime of your instruments.

Your costs become reduced and predictable, thereby assuring continuous productivity and a long service life. In addition, our agreements include repair costs – fully or partially – and discounts on other services.

Benefit from assured premium performance for your peace of mind!

Extended Warranty

In the event of a necessary repair, wear parts, labor and travel costs are included.

Extended Warranty plus

In the event of a necessary repair, wear and repair parts, labor and travel costs are included. Additionally, a full preventive maintenance service, priority support, and a yearly software update (when applicable) is included. A 10 % discount is given within the same service agreement on additional services (e.g. IQ/OQ).

Eppendorf Services Agreements

Services Agreements

AdvancedCare

For assured instrument
reliability an uptime

PremiumCare

For assured instrument reliability,
uptime and financial plannability 

Full preventive maintenance  1/ year 1/ year 
Software update (during annual maintenance,
if applicable)
Priority Support*1
Spare parts, labor, travel on repairs 20% discount  included

Discount on additional services
(e.g. IQ/OQ)

10% 10%

Extended Warranty Agreements

Services Agreements

Extended Warranty

Purchased once with the standard warranty period. Valid for one year following the standard warranty period. 

Extended Warranty plus

Purchased within the standard warranty period. Valid for one year following the standard warranty period.

Full preventive maintenance  - 1/ year 
Software update (during annual maintenance, if applicable) -
Priority Support*1 -
Spare parts, labor, travel on repairs
Discount on additional services (e.g. IQ/OQ) - 10%

*1 Subject to local business conditions, and based on a "best effort" practise. For more information please contact your local service organization.

Extended Warranty Services

Extended Warranty 
Ordering information
1 Year Extended Warranty* 1 Year Extended Warranty plus**
Eppendorf Microcentrifuge w/o refrigeration 0082 020 340 0082 020 345
Eppendorf Microcentrifuge with refrigeration 0082 020 341 0082 020 346
Eppendorf Multipurpose centrifuge w/o refrigeration 0082 020 342 0082 020 347
Eppendorf Multipurpose centrifuge with refrigeration 0082 020 343 0082 020 348
Eppendorf Vacuum Concentrator 0082 020 344 0082 020 349
Eppendorf Mastercycler® pro, nexus, X50 0082 040 340 0082 040 345
epMotion® 5070 0082 030 100 0082 030 102
epMotion® 5073 0082 030 101 0082 030 103
epMotion® 5075 0082 030 069 0082 030 071
Eppendorf epMotion® 96 0082 030 070 0082 030 072
Eppendorf ULT Freezer 0082 070 340 0082 070 345
Eppendorf CO2 Incubator 0082 060 340 0082 060 345
Eppendorf Incubator Shaker S41i 0082 050 340 0082 050 345
Eppendorf Shaker - open air  0082 080 340 0082 080 345
Eppendorf Shaker - heating 0082 080 341 0082 080 346
Eppendorf Shaker – heating & cooling 0082 080 342 0082 080 347
Eppendorf Shaker - S44i 0082 080 344 0082 080 349
Eppendorf BioPhotometer® D30 0082 110 340 0082 110 345
Eppendorf BioSpectrometer® 0082 110 341 0082 110 346
Eppendorf ThermoMixer/MixMate®/ThermoStatTM     0082 100 340 0082 100 345
Eppendorf Electroporator 0082 010 340 0082 010 345
Eppendorf Microinjector/-manipulator 0082 010 341 0082 010 346

*Purchased once within the standard warranty period. Valid for one year following the standard warranty period.

**Purchased within the standard warranty period.  Valid following the standard warranty period.

Info: Our service offers may differ by country. Please contact your local service representative for more information.