Keep Your Process in Motion

epMotion® Service

Preventive Maintenance

Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety.

New: Global epMotion® Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!

Our new comprehensive service agreements:

  • “AdvancedCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
  • “PremiumCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; parts, labor, and travel included, 10 % discount on additional services (e.g. IQ/OQ) during the agreement period

Our preventive maintenance only service:

  • “Advanced Maintenance” includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications

Calibration Services

Dispensing tools are precision devices. For this reason, they should be regularly maintained and calibrated, which will help ensure their continuing high performance in precision and accuracy. Calibration of the dispensing tools can be performed based on ISO 8655, supporting GLP documentation.

Qualification Services

New: IQ/OQ GxP: For customers working in regulated environments we now offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.

Go to Qualification Services

epMotion® Service Agreements

Service Agreement

Ordering Information

AdvancedCare

For assured instrument
reliability and uptime

PremiumCare

For assured instrument reliability,
uptime and financial plannability

epMotion® 5070 0082 030 105 0082 030 107
epMotion® 5073 0082 030 106 0082 030 108
epMotion® 5075 0082 030 073 0082 030 075
epMotion® 96 0082 030 074 0082 030 076
Includes:    
Full preventive maintenance 1/year 1/year
Software update (during annual maintenance, if applicable)
Priority Support
Discount on parts, labor, travel 20 % included
Parts, labor & travel included -
Discount on additional services (e.g. IQ/OQ) 10 % 10 %

Info: Our service offers may differ by country. Please contact your local service representative for more information.


epMotion® Preventive Maintenance Services 

Preventive Maintenance 
Ordering Information

ADVANCED
MAINTENANCE

epMotion® 5070 0082 030 014
epMotion® 5073 0082 030 034
epMotion® 5075 0082 030 024
Cleaning and Maintenance  
Cleaning of housing/accessories

Checking epMotion® for external visible damages
Exchange of CAN bus cables/O-rings of dispensing tools
Software update*  
Functional Check  
Instrument set-up, initial operation, instruction of user  
Tip ejector, level sensor and carrier
Barcode Reader with epBlueTM ID*
Thermal modules* and vacuum chamber*
TMX module*/TMX module w. Magnetic Finger module*
UV light/ CleanCap (HEPA Filter)*
Memory  
Evaluation of stored data
Verification  
Calibration/adjustment of level sensor and carrier
Calibration/adjustment of vacuum chamber*
Verification of operating parameters according to specifications
Documentation  
Check List provided
Dated service sticker to cnofirm Eppendorf service  

*Where feature is present
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.

Info: Our service offers may differ by country. Please contact your local service representative for more information.


epMotion® 96 Preventive Maintenance Services

Preventive Maintenance
Ordering Information
ADVANCED
MAINTENANCE
epMotion® 96 0082 030 004
Checks and Maintenance:  
Cleaning
Lubrication of dispensing head
Checking and exchaning of 96 O-rings from cones
Software/firmware update if applicable 
Verification (Calibration)  
Leak Test (50 µL + 300 µL)
Gravimetric Test systematic error (50 µL + 300 µL)
Photometric Test - random error (2 volumes)
Documentation  
Check List provided
Dated service sticker to confirm Eppendorf service
Calibration Report

Info: Our service offers may differ by country. Please contact your local service representative for more information.


epMotion® Calibration Services and Other Services

Ordering Information  
1-channel dispensing tool calibration - 10 measurements per test volume (min, mid, max) 0050 600 255
8-channel dispensing tool calibration - 10 measurements per test volume (min, mid, max) 0050 600 259
Thermal module calibration 5075 005 018
TMX Module calibration 5075 005 174
HEPA filter exchange 5073 920 061
UV lamp exchange 5073 920 070

Info: Our service offers may differ by country. Please contact your local service representative for more information.