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Care for Your Shaker — Optimize Your Cultures!

Biological Shaker Service

Preventive Maintenance

Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety.

New: Global Biological Shaker Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!

Our new comprehensive service agreements:

“AdvancedCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
“PremiumCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; parts, labor, and travel included, 10 % discount on additional services (e.g. IQ/OQ) during the agreement period

Our preventive maintenance only services:

“Essential Check” includes a check of all fundamental functions of the product
“Advanced Maintenance” includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications

Qualification Services

New: IQ/OQ GxP: For customers working in regulated environments we now offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.

Go to Qualification Services

Contact your Eppendorf service team

Biological Shaker Service Agreements

Service Agreement Ordering Information	AdvancedCare For assured instrument reliability and uptime	PremiumCare For assured instrument reliability, uptime and financial plannability
Open Air Shaker	0082 080 325	0082 080 320
Shaker with Heating	0082 080 326	0082 080 321
Shaker with Heating & Cooling	0082 080 327	0082 080 322
Shaker S44i	0082 080 329	0082 080 324
Includes:
Full preventive maintenance	1/year	1/year
Software update (during annual maintenance, if applicable)	■	■
Priority Support	■	■
Discount on parts, labor, travel	20 %	included
Parts, labor & travel included	-	■
Discount on additional services (e.g. IQ/OQ)	10 %	10 %

Info: Our service offers may differ by country. Please contact your local service representative for more information.

Biological Shaker Preventive Maintenance Services

Preventive Maintenance Services Ordering Information	ESSENTIAL CHECK	ADVANCED MAINTENANCE
Open Air Shaker	0082 080 013	0082 080 014
Shaker with Heating	0082 080 023	0082 080 024
Shaker with Heating/Cooling	0082 080 003	0082 080 004
Shaker S44i	0082 080 213	0082 080 214
External Checks and Maintenance
Check installation environment	■	■
Check electrical/gas* supply and fittings		■
Check condition/operation of any door/lid open sensors		■
Check security of doors/lids, handles, door struts* and hinges		■
Internal Equipment and Fittings
Check security of shaker mechanism; lubricate non-sealed bearings, as appropriate*		■
Check shaker drive motor, and circulation fan*		■
Check condition of shaker drive belt; adjust belt tension as necessary		■
Clean and check condenser*		■
Validation and Metrology
Validation and adjustment of operating parameters to within Eppendorf specifications	■	■
Documentation
Check List provided	■	■
Dated service sticker to confirm Eppendorf service	■	■

* Where feature is present.

Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.