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Care for Your Shaker — Optimize Your Cultures!

Biological Shaker Service

Preventive Maintenance

Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety. 

New: Global Biological Shaker Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!

Our new comprehensive service agreements:

  • “AdvancedCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
  • “PremiumCare” includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period

Our preventive maintenance only services:

  • “Device Check” includes a check of all fundamental functions of the product
  • “Preventive Maintenance” includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications

Calibration Services

Calibration and verification services assure the precision and accuracy of an instrument according to defined parameter (speed and temperature) specifications.

Qualification Services

New: IQ/OQ GxP: For customers working in regulated environments we now offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.

Go to Qualification Services

Eppendorf expert executing repair of biological shaker

Biological Shaker Service Agreements

Service Agreement
Ordering Information

AdvancedCare
For assured instrument
reliability and uptime

PremiumCare
For assured instrument reliability,
uptime and financial plannability
Open Air Shaker 0082 080 325 0082 080 320
Shaker with Heating 0082 080 326 0082 080 321
Shaker with Heating & Cooling 0082 080 327 0082 080 322
Shaker S44i 0082 080 329 0082 080 324
Includes:    
Full preventive maintenance 1/year 1/year
Software update (during annual maintenance, if applicable) ■ ■
Priority Support* ■ ■
Discount on parts, labor, travel 20 % included
Parts, labor & travel included - ■
Discount on additional services (e.g. IQ/OQ) 10 % 10 %

Info: Our service offers may differ by country. Please contact your local service representative for more information.

*Subject to local business conditions, and based on a best effort’ practise. For more information please contact your local service organization

Biological Shaker Preventive Maintenance Services

Preventive Maintenance Services
Ordering Information		 Device Check Preventive Maintenance
Open Air Shaker 0082 080 270 0082 080 260
Shaker with Heating 0082 080 261 0082 080 271
Shaker with Heating/Cooling 0082 080 272 0082 080 262
Shaker S44i 0082 080 274 0082 080 264
External Checks and Maintenance    
Check installation environment ■ ■
Check electrical/gas* supply and fittings   ■
Check condition/operation of any door/lid open sensors   ■
Check security of doors/lids, handles, door struts* and hinges   ■
Internal Equipment and Fittings    
Check security of shaker mechanism; lubricate non-sealed bearings, as appropriate*   ■
Check shaker drive motor, and circulation fan*   ■
Check condition of shaker drive belt; adjust belt tension as necessary   ■
Clean and check condenser*   ■
Validation and Metrology    
Validation and adjustment of operating parameters to within Eppendorf specifications ■ ■
Documentation    
Check List provided ■ ■
Dated service sticker to confirm Eppendorf service ■ ■

* Where feature is present.

Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.     

Info: Our service offers may differ by country. Please contact your local service representative for more information.