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- Shaker Service
Shaker Service
Care for Your Shaker — Optimize Your Cultures!
Biological shakers are fundamental to cell culture applications and must be able to run continuously for several years. Relatively small, short-term deviations in the shaker operation can have a significant impact on cultivation results, which can negatively affect the yield and / or cell expression.
Eppendorf's Shaker Performance Plans ensure consistent, reliable shaker performance in accordance with manufacturer specifications.
Shaker Performance Plans include a selection of preventive maintenance protocols to test and validate stable incubator performance. Our installation qualification (IQ) and operational qualification (OQ) qualification services support the requirements of your quality management and give you reliable confirmation that your biological shaker is working correctly and in accordance with the manufacturer's specifications.
Biological Shaker Service Agreements
| Service Agreement Ordering Information | AdvancedCare For assured instrument reliability and uptime | PremiumCare For assured instrument reliability, uptime and financial plannability |
| Open Air Shaker | ||
| Shaker with Heating | ||
| Shaker with Heating & Cooling | ||
| Shaker S44i | ||
| Includes: | ||
| Full preventive maintenance | 1/year | 1/year |
| Software update (during annual maintenance, if applicable) | ||
| Priority Support* | ||
| Discount on parts, labor, travel | 20 % | included |
| Parts, labor & travel included | - | |
| Discount on additional services (e.g. IQ/OQ) | 10 % | 10 % |
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Info: Our service offers may differ by country. Please contact your local service representative for more information.
*Subject to local business conditions, and based on a best effort’ practise. For more information please contact your local service organization
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Qualification Services
Installation Qualification
The Installation Qualification assures that the instrument is installed in accordance with Eppendorf’s specifications within defined test protocols.
Operational Qualification
The Operational Qualification assures that the instrument operates in accordance with Eppendorf’s specifications within defined test protocols.
Your advantages
- Confidence in the quality of your results and safety of the instrument
- Supporting compliance with the complex GxP standards and regulations
- GxP compliant IQ/OQ documentation will give you peace of mind due to reduced workload for your qualification and regulatory audit process
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Revised reports compliant with the relevant GxP standards & regulations
With our newly created GxP compliant Installation Qualification & Operational Qualification services, we improved our IQ/OQ services to support you, especially when working in the regulated environment. Our revised IQ/OQ reports follow national and international standards, regulations and guidelines such as:
- EU-GMP
- 21 CFR Part 211 (USA)
- USP Good Documentation Guidelines
- MHRA GxP Data Integrity Guidance and Definitions
- WHO Technical Report Series, No 966, Annex 5
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Biological Shaker Installation Qualification & Operational Qualification Services
| Installation Qualification & Operational Qualification Ordering Information | IQ/OQ GxP | OQ GxP |
| Open Air Shaker | ||
| Shaker with Heating | ||
| Shaker with heating and cooling | ||
| Shaker S44i | ||
| Includes: | ||
| Check of delivery status, and installation environment | ||
| Initial configuration, functional and safety checks | ||
| Detailed IQ report | ||
| Test of alarm functions | ||
| Verification of instrument parameters (e.g. rpm, temperature, alarms) | ||
| Detailed OQ report | ||
| Handling of deviation list/management | ||
| Signed approval by customer and service technician |
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Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
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Calibration Services
Calibration and verification services assure the precision and accuracy of an instrument according to defined parameter (speed and temperature) specifications.
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Biological Shaker Preventive Maintenance Services
| Preventive Maintenance Services Ordering Information | Preventive Maintenance |
| Open Air Shaker | |
| Shaker with Heating | |
| Shaker with Heating/Cooling | |
| Shaker S44i | |
| External Checks and Maintenance | |
| Check installation environment | |
| Check electrical/gas* supply and fittings | |
| Check condition/operation of any door/lid open sensors | |
| Check security of doors/lids, handles, door struts* and hinges | |
| Internal Equipment and Fittings | |
| Check security of shaker mechanism; lubricate non-sealed bearings, as appropriate* | |
| Check shaker drive motor, and circulation fan* | |
| Check condition of shaker drive belt; adjust belt tension as necessary | |
| Clean and check condenser* | |
| Validation and Metrology | |
| Validation and adjustment of operating parameters to within Eppendorf specifications | |
| Documentation | |
| Check List provided | |
| Dated service sticker to confirm Eppendorf service |
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* Where feature is present.
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
Read more
