Improving human living conditions – that is our shared purpose at Eppendorf. With our high-quality, precise premium life science products – from pipette tips, dispensers and centrifuges to bioreactors and ultra-low temperature freezers – we help scientists around the world conduct research in the lab faster, more accurately and more efficiently.

I listen to truly understand.
I lead the way, even when the path ahead is not yet clear.
I stand by what I say.
I make progress visible and share what I learn.

If this resonates with you, you are exactly who we are looking for.
You will work with people who combine different perspectives and make new things possible. You contribute your ideas, ask questions, challenge the status quo – and you will find an environment that empowers you and helps you grow. Because we believe in people who want to shape the future. People like you.

How you can make an impact

In this role, you ensure that our instruments perform reliably at customer sites – enabling high‑quality results in the lab and contributing directly to customer satisfaction.

• Install standard equipment and specialty instruments at customer sites, ensuring correct configuration, validation and customer handover.

• Attend breakdown calls for standard equipment and specialty instruments, diagnosing faults, carrying out repairs and restoring operation with minimum downtime.

• Perform planned maintenance for standard equipment and specialty instruments in line with service schedules and quality standards.

• Carry out pipette repair and calibration according to defined procedures, ensuring accuracy, compliance and proper documentation.

• Drive service revenue generation in your territory, including preparing service/AMC proposals, following up with customers and supporting payment collection.

• Manage service revenue and compliance in your territory, ensuring that all activities follow internal guidelines and regulatory requirements.

• Communicate proactively with customers on service actions, timelines and outcomes – including sharing service reports and certificates.

• Prepare and deliver technical presentations or product briefings for customers when needed, explaining instrument use, care and maintenance.

• Collaborate closely with the Branch Sales Manager and sales colleagues to identify service‑driven sales opportunities and support customer retention.

• Provide structured market and product feedback to management, helping to improve our service offering and identify new opportunities.

What sets you apart

• Bringing 5 - 7 years of experience in instrument service and/or as a field service engineer, ideally in a laboratory or life science environment.

• Demonstrating a solid understanding of customer applications and workflows, enabling you to troubleshoot effectively and advise customers in a practical way.

• Communicating clearly and professionally in both verbal and written form, including explaining technical topics to non‑technical users.

• Informing customers transparently about action plans, next steps and timelines, and sharing service certificates and documentation in a structured way.

• Using MS Office tools (e.g. Word, Excel, PowerPoint) confidently to prepare reports, service documentation and customer presentations.

• Holding a Diploma or Bachelor’s degree in B.E. (Electronics and Communication Engineering, Instrumentation or a comparable field).

• Working independently, solution‑oriented and with a high sense of responsibility for safety, quality and customer satisfaction.

What we offer

• Purpose and impact. At Eppendorf, you work on solutions that help improve people’s lives around the world.

• We value your contribution. An attractive salary, employee benefits and a performance bonus show that your work truly matters to us.

• Learning that moves you forward. We offer a wide range of learning and development opportunities so you can deepen your technical knowledge and grow continuously – both professionally and personally.

• Room to grow. You take on responsibility in your territory, build long‑term customer relationships and help shape our service standards in the region.

What matters to us

At Eppendorf, we believe that science thrives on curiosity – and on many different perspectives.

Our Eppendorf team is as diverse as the questions asked across the life sciences. Different backgrounds and ways of thinking help us develop better solutions for research.

Come as you are, bring what makes you unique – and help us shape what diversity can make possible in science.

Please note that we can only consider applications submitted via our online application system.

We look forward to getting to know you.

If you have any further questions, please contact:

Ashmila Barwin R A (contact person)

ashmilabarwin.ra@eppendorf.co.in

Eppendorf. Collaborate on new ideas.