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Repair Service

To ensure the longest and most productive service life possible for your Eppendorf laboratory devices and the highest possible availability, we offer you comprehensive and careful technical support from the first site inspection through installation, maintenance and qualification to repairs.

With just one phone call or an inquiry via our website, you have access to our network of highly trained and certified laboratory service technicians. Our service employees ensure that problem solutions are carried out carefully and on schedule worldwide with professional advice and support. You can obtain further information on technical support from your local service contact.
Read more about decontamination instructions and download your decontamination form to return goods.

General Product Support

For support inquiries about Eppendorf products, click here and select the appropriate contact form.


To continue the highest standard of support for customers, our dedicated service team is pleased to help you with any kind of repair and maintenance on Eppendorf and New Brunswick products.

Bioprocess Support

In Europe, the Eppendorf Bioprocess Center in Juelich, Germany handles all your questions on Eppendorf bioreactors, fermentors and associated products. It consists of a team of specialists that are 100% focused on bioprocessing.

Eppendorf SE Bioprocess Center
Rudolf-Schulten-Str. 5
52428 Juelich
Phone +49 2461 980 440