Your centrifuge requires proper care to maintain performance and deliver reliable results over time. Unexpected downtime or inconsistent results waste precious time and money. Save yourself from stress and ensure years of productive, reliable operation with regular evaluation and maintenance by our qualified Eppendorf Service team
We provide efficient, reliable services for your centrifuge. Our comprehensive selection of carefully designed service solutions are performed by our dedicated Technical Service & Support teams worldwide. Choose from installation and qualification services or service agreement options that suit your needs for consistent performance, safety, and reliability.
Get qualified service
We accompany you every step of the way from installation to regular maintenance of your centrifuge to support you in line with your quality and regulatory requirements. With just one phone call or service request through our webpage you can access our network of highly skilled service professionals. Our qualified service staff ensures timely and accurate solutions are provided with professional guidance and care.
Choose from cost-efficient to all-inclusive care packages and on-demand services:
Installation Service
An Eppendorf Service Technician performs installation and commissioning for you.
IQ/OQ GxP
For customers working in regulated environments, we offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP-compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.
Preventive Maintenance*
How much do you rely on keeping your instrument in good working order? Our professional maintenance services are aimed at the prevention of unexpected downtimes and failures by early detection of problems. Keeping your instruments in perfect working order will not only extend their service life, but also increase your productivity.
* Local availabilty may vary. For more information please contact your Eppendorf representative.
AdvancedCare
Includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period.
PremiumCare
Includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period.
Extended Warranty plus
In the event of a necessary repair, wear and repair parts, labor and travel costs are included. Additionally, a full preventive maintenance service, priority support, and a yearly software update (when applicable) is included. A 10 % discount is given within the same service agreement on additional services (e.g. IQ/OQ).
Extended Warranty
In the event of a necessary repair, wear parts, labor and travel costs are included.
Len Vanderhulst
Senior Vice President, Global Service, Eppendorf SE
