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With our basket of Service Agreement solutions, we take the load off your shoulders by simplifying your ordering and budgeting process for various services over the full lifetime of your instruments.
Your costs become reduced and predictable, thereby assuring continuous productivity and a long service life. In addition, our agreements include repair costs – fully or partially – and discounts on other services.
Your costs become reduced and predictable, thereby assuring continuous productivity and a long service life. In addition, our agreements include repair costs – fully or partially – and discounts on other services.
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Eppendorf Service Agreements
| Service Agreement | AdvancedCare For assured instrument reliability and uptime | PremiumCare For assured instrument reliability, uptime and financial plannability |
| Full preventive maintenance | 1 year | 1 year |
| Priority Support*1 | ✅ | ✅ |
| Spare parts, labor, travel on repairs | 20% discount | included |
| Discount on additional services (e.g. IQ/OQ) | 10% discount | 10% discount |
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*1 Subject to local business conditions, and based on a “best effort” practise. For more information please contact your local service organisation.
Qualification Services
Are you working in a regulated environment? We offer specifically created Installation Qualification and Operational Qualification services including supportive GxP compliant documentation. These documents support the complex GxP standards and regulations, reducing your administrative workload, and provide you with qualified assurance that your instrument is installed and operating in accordance with manufacturer’s specifications.
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| Installation Qualification & Operational Qualification services | IQ/OQ GxP | OQ GxP |
| Check of delivery status, and installation environment | ✅ | – |
| Installation incl. configuration and functional checks | ✅ | – |
| Detailed IQ report | ✅ | – |
| Test of notification functions | ✅ | ✅ |
| Verification of instrument parameters (e.g. temperature, speed) | ✅ | ✅ |
| Detailed OQ report and handling of deviation list | ✅ | ✅ |
| Signed approval by customer and service technician | ✅ | ✅ |
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