The pipette properties are not properly filled automatically after entering the serial number into VisioNize Lab Suite. What can I do?

Not all pipettes are automatically recognized. Please enter the properties manually.

What happens in case of a power outage and the internet is down?

Set up a notification including the category "warnings" and select the devices. Afterwards, you will receive a notification when the device is offline, e.g. due to a power outage. Just use the monitoring option to check if action is required.

I have purchased a new touch enabled device from Eppendorf and see the free basic subscription for the first 3 connected devices in my offer. Did I automatically receive a VisioNize ® Lab Suite account and license?

No. As we cannot use the data from the contract (such as name and email adress) you need to set up your own account and activate your subscription plan . The first three devices are in fact free of charge in our basic plan "VisioNize ® Lab Suite Essentials".

Why should I subscribe for VisioNize ® Lab Suite?

VisioNize Lab Suite can help you improving your lab efficiency by monitoring your devices, introducing advanced notifications to report on errors, alerts, and user interactions as well as recurring maintenance tasks. Moreover, Eppendorf seeks to continously develop further features for its digital platform.

What is the VisioNize Lab Suite?

VisioNize Lab Suite is a cloud-based platform solution that connects, manages or monitors lab equipment – enabling alert notifications and deeper insights into the lab. Additional features are constantly being developed and made available to subscribers.

Can I connect non-Eppendorf lab devices e.g. refrigerators?

Yes, by using the VisioNize sense sensor monitoring kit you can connect any temperature-controlled lab device, e.g., freezers, shakers and incubators.

Is VisioNize ® Lab Suite 21 CFR Part 11 compliant or compatible?

Data in the VisioNize Lab Suite cannot be changed, deleted or manipulated. Export to csv is possible. This helps supporting your with you compliance needs. Further features will be released to meet more requirements for 21 CFR Part 11.

Is it possible to export data from VisioNize ® Lab Suite?

You can export data. For now, only csv files are possible but we are working on providing non-editable PDFs.

Where are the data stored from VisioNize ® Lab Suite?

The VisioNize Lab Suite is hosted in the Microsoft Azure cloud. All data are stored on servers within the EU.

In which countries is the data stored?

All data is stored on VisioNize servers within the European Union.

What lab devices from Eppendorf are compatible and can be connected?

The current list of compatible Eppendorf lab devices can be found here: www.eppendorf.com/visionize-device-overview.

How can I connect lab devices?

Have a look at the VisioNize Setup Guide.

How many lab devices can I connect?

You can add an unlimited number of lab devices incl. non-connectable devices e.g. pipettes. You only need one device connectivity license per connected device.

Can pipettes be integrated via RFID chips?

RFID is currently not supported. Pipettes can be added via QR codes and scanners. Import of existing documentation material is possible.

Does the VisioNize box and the VisioNize sense gateway router require a firmware update from time to time?

Due to further development updates might be required. These updates can be triggered remotely from the VisioNize Lab Suite.

How can I connect lab devices to the VisioNize Lab Suite?

Have a look at the VisioNize Setup Guide and follow easily the instructions to get your instruments connected to the VisioNize Lab Suite.

How long do I have access to the data?

Seven days data access is included in VisioNize Lab Suite Essentials. Data access can be extended to 1 months with VisioNize Lab Suite Sample Safety+.

Can I extend the access to the data?

Yes, you can extend data access by subscribing to the VisioNize Lab Suite Sample Safety+. This will grant you date access for 1 month.

Can I use QR codes to add device?

Eppendorf QR codes from production and service installed on the pipette can be used to add devices easily into VisioNize Lab Suite. Competitor pipettes with QR codes installed by Eppendorf calibration service can also be used.

What scanner do you recommend for Eppendorf data matrix code from Eppendorf ?

Honeywell Xenon 1900GHD-2 USB was used to scan and validate the software internally.

Is VisioNize Lab Suite a multi-tenancy or a single-tenancy software?

VisioNize Lab Suite is a multi-tenancy software. For every customer a dedicated tenant is generated to secure your valuable data from unauthorized access.

What user authentication does VisioNize Lab Suite support?

VisioNize Lab Suite uses Username (e-mail adress) and Password for user authentication.

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VisioNize^® Lab Suite

Product Information

Be Confident Beyond Your Sample Safety with VisioNize Lab Suite

Can you imagine the effects on your irreplaceable samples when leaving your freezer door open? Have you ever calculated the cost of an open freezer door? How do you ensure optimal cell growth conditions in your cell incubators? It's time to rethink your lab workflow for efficiency and reliability.

Monitor your lab devices from anywhere with VisioNize Lab Suite and track all related device parameters such as temperature, O₂ and CO₂.

VisioNize Lab Suite has all the services to help you build a smart laboratory with increased sample safety, lab productivity and reliability.

Gain free, hands-on experience by connecting 3 devices for free.

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You will find additional download material at the bottom of this page

Products (2)

2 Products

VisioNize^® Lab Suite Essentials plan

Free basic subscription for the first 3 connected devices. Includes monitoring, email notifications, remote updates, 7 days of live chart data and other essential features.

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Catalog no. 1112000309

VisioNize^® Lab Suite Sample Safety+ plan

Includes all the functions of VisioNize Lab Suite Essentials plus SMS notifications, alert escalations, audit trail and extended data access.

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Catalog no. 1112000310

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Features

VisioNize Lab Suite is your solution for an efficient lab and device management. Get access to a cloud-based platform which meets you and your lab needs by offering remote device monitoring, instant alert notifications, device documentation and more.

How to get started

• Create your myEppendorf account
• Start the subscription process for VisioNize Lab Suite
• Choose the plan* which works for you and your lab
• Connect your laboratory devices out-of-the-box OR
• If needed for your lab setup: Order additional Connect Ware, e.g. VisioNize box simply via the eShop or through our Eppendorf Sales
• Start managing your lab and enjoy peace of mind while focusing on science