Automation Product and Application Manager

Improving human living conditions – that is our shared purpose at Eppendorf. With our high-quality, precise premium life science products – from pipette tips, dispensers and centrifuges to bioreactors and ultra-low temperature freezers – we help scientists around the world conduct research in the lab faster, more accurately and more efficiently.

I listen to truly understand.
I lead the way, even when the path ahead is not yet clear.
I stand by what I say.
I make progress visible and share what I learn.

If this resonates with you, you are exactly who we are looking for.
You will work with people who combine different perspectives and make new things possible. You contribute your ideas, ask questions, challenge the status quo – and you will find an environment that empowers you and helps you grow. Because we believe in people who want to shape the future. People like you.

How you can make an impact

In this role, you drive the success of Eppendorf’s automation portfolio by guiding customers and sales teams on automated liquid handling solutions and their integration into laboratory workflows. You act as a strategic link between the market and internal teams, helping to shape products, launches, and customer experiences.

• Provide independent consultation to customers in the assigned region, advising on Automated Liquid Handling systems and workflows, including the 5073-5075 and 96 Flex instruments.

• Support regional sales teams to achieve revenue targets by focusing on solution-based selling, addressing customer-specific needs, and integrating automation systems into their workflows.

• Act as a technical liaison between customers, sales teams, and service technicians, ensuring effective pre- and post-sales support.

• Perform technical product demonstrations, both virtual and in-person, at customer sites or showrooms.

• Offer pre- and post-sales technical support, including application integration, customer education (starter to advanced levels), and user training for automation products

• Manage successfully product launches, including the introduction of new tools, ensuring smooth rollout through coordination with marketing, training sales teams, and customer engagement.

• Collaborate with R&D, marketing, and sales teams to support the development of new automation products and to align optimally with market needs, customer workflows, and strategic priorities.

• Drive application development by analyzing customer workflows and translating them into specific product enhancements or new application solutions.

• Win more - provide market and competitive intelligence to adapt automation product positioning and to increase win rates, particularly in high-growth sectors such as Pharma, Biotech, and CROs.

• See more - engage potential customers and identify relevant applications and trends to support go-to-market strategies. Collaborating closely with Sales (Field and INSS), Key Account Management, and Distribution Partners.

• Monitor competitor activities and market trends to stay ahead in terms of product offering and positioning.

• Proactively engage key customers through lead generation activities such as webinars, SciLeads, and targeted campaigns focused on solution-based selling.

• Train local sales teams and channel partners to equip them with the technical knowledge and application expertise required to meet customer demand.

• Share best practices for product usage, positioning, and integration to ensure consistency and excellence across the sales teams.

• Collaborate with Inside Sales to maintain strong customer relationships and promote service contracts, ensuring customer loyalty and long-term engagement.

• Actively participate in local sales meetings and joint customer visits with Account Managers to drive lead generation, enhance collaboration, and strengthen customer relationships.

• Streamline support processes by leveraging a dedicated consultant queue for faster response times and prioritizing customer needs.

• Support strategic projects to foster customer centricity and application competence: contribute to sharing application data and promoting a customer-centric approach through enhanced collaboration between Sales, Marketing, and Application teams.

• Ensure timely and accurate CRM data entries related to customer interactions, product demonstrations, and opportunity management.

• Provide regular updates and reports on sales forecasts, product performance, market feedback, and customer insights.

• Participate in strategic review meetings to assess progress on automation goals, and support sales funnel optimization.

What sets you apart

• You bring a strong background in automation and automated liquid handling, ideally with Pharma/Biotech/CRO/Academia customers, and application laboratory background in life science or similar application field.

• Have proven experience in technical pre- and post-sales support, demos, and customer training

• You are skilled in solution-based, workflow-oriented selling and application development

• Confident communicator and presenter, experienced in cross-functional collaboration

• Comfortable with CRM tools, data-driven reporting, and a customer-centric, solution-oriented mindset

• Fluent in English.  Knowledge of other European languages is advantageous.

• You actively listen to customers and colleagues to truly understand their scientific workflows, challenges and goals, enabling you to propose the right automation solutions, tailor demos and trainings, and translate real needs into impactful applications and product improvements.

What we offer

• Purpose and impact. At Eppendorf, you work on solutions that help improve people’s lives around the world.

• We value your contribution. A fair, competitive salary plus vacation show that your work truly

• Learning that moves you forward. With the Eppendorf Academy, digital learning platforms, language courses, workshops, community formats, coaching and development programs, you can grow continuously – both professionally and personally.

• With us, you will find a colorful, cosmopolitan, and appreciative working environment with always up-to-date technologies, methods and tools in an environment that also invites networking.

What matters to us

At Eppendorf, we believe that science thrives on curiosity – and on many different perspectives.

Our Eppendorf team is as diverse as the questions asked across the life sciences. Different backgrounds and ways of thinking help us develop better solutions for research.

Come as you are, bring what makes you unique – and help us shape what diversity can make possible in science.

Please note that we can only consider applications submitted via our online application system.

We look forward to getting to know you.

If you have any further questions, please contact:

Edina Huskic (contact person)

huskic.e@eppendorf.fr

Eppendorf. Collaborate on new ideas.