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General Terms & Conditions

General Terms and Conditions for Eppendorf Hong Kong eShop

These terms and conditions apply to all users of the Eppendorf Hong Kong eShop website (online-shop.eppendorf.hk) (the “eShop” or "Eppendorf HK eShop" or the “Website”) which is operated by Eppendorf China Limited ("Eppendorf HK ", "we", "us", "our"). Your use of the Website is governed by the following terms and conditions of use ("Terms of Use"). All sales of product via Eppendorf HK eShop described herein are subject to these Terms of Use which supersede any earlier set of conditions appearing in the sales catalogue or elsewhere and any variation of these Terms of Use in any document or otherwise is inapplicable unless accepted in writing by us.

Please read these Terms of Use carefully before using the Website. By using the Eppendorf HK eShop or any part of it, you agree that you have read these Terms of Use and that you accept and agree to be bound by them.

Except where specifically stated, all personal information collected by us shall be handled strictly in accordance with the Privacy Policy (the “ Privacy Policy ”).


We respect the privacy rights of visitors to the Website. By accessing Eppendorf HK eShop’s website, you accept our privacy policy and you understand you may be required to provide us with personal information at times. The Privacy Policy is governed by and observes the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) (the "Ordinance"). The Privacy Policy applies to all products and services provided by us and sets out how we may collect, use and disclose your personal information. You also accept that the use of our website may be monitored, tracked and recorded. If you are under the age of 18, consent from your parent or guardian is required before you provide us with any personal information.

You agree to provide complete and updated information for registration on this Website.

Any information given on Eppendorf HK eShop’s website is for information purposes only. It is believed to be reliable and is subject to change without any prior notice. Products and services described may differ from time to time. You are reminded to review the Terms of Use regularly to ensure that you are familiar with the most recent version. By accessing and using this Website you agree to be bound by the most recent version of these Terms of Use. Eppendorf HK reserves the right to discharge an order if it is not corresponding with the Terms of Use.

Eppendorf HK reserves the right to change without notice the data submitted by Eppendorf HK (including any designs and specifications) as a result of general changes to the products or generally for technical reasons, provided that the subject of sale is not adversely affected whether generally or in any respect which is important for the use and maintenance of the product. Such changes are not to be considered retroactive, and Eppendorf HK assumes no responsibility for revision of products already in the field. Please note that all purchases made at this eShop and the Terms of Use are handled under Laws of Hong Kong and be governed by the laws of the Hong Kong. You and Eppendorf HK agree to submit to the exclusive jurisdiction of the Hong Kong courts for determining any legal disputes which may arise in connection with ordering at the eShop.

By accessing and using this site you acknowledge and accept that the use of the Eppendorf HK eShop is at your own risk. Eppendorf HK shall not be liable for any direct, indirect, incidental, consequential or punitive damage or for damages for loss of profit or revenue arising out of any use of, access to, or inability to use or access the Website.

Without limiting the foregoing, this Website and all information and materials contained on it are provided “As is” without any warranty of any kind either express or implied including but not limited to any implied warranties or implied terms as to title, quality, merchantability, fitness for purpose, privacy or non-infringement. We have no liability or responsibility for any errors or omissions in the contents of the Website,

We assume no responsibility and shall not be liable (to the extent permitted by law) for any damage or injury arising out of any use of or access to the Website, or any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, interception of online communication, software or hardware problems (including without limitation loss of data or compatibility problems), theft, destruction or alternation of the website, whether for breach of contract, tortious behavior, negligence or, under any other cause of action resulting directly or indirectly from any access or use of the website, or any uploading, downloading or publication of data, text, images or other material or information to or from the Website.

All data is sufficiently accurate for general use, but seller assumes no responsibility for errors or omissions. Certified prints are available on request, at a reasonable charge.

Eppendorf HK may assign its obligations hereunder to third parties, or have them performed by third parties. Eppendorf HK hereby excludes liability for acts or omissions on the part of its auxiliary persons in the same way as it excludes liability for its own acts and omissions.


All product prices at the eShop are list prices and are without VAT, import duties, freight and handling fees etc. and can at any time be changed/regulated by Eppendorf HK, without notice, which may be changed from time to time by Eppendorf HK without further notice. The specific price is subject to the price shown in the confirmation order.

The list prices are available in Hong Kong Dollar (HKD) only.


Delivery via the Eppendorf HK eShop is limited to Hong Kong only.

In general, all products are in stock and your order will depart within 5 business days from Eppendorf’s acceptance of your order or payment received in case of pre-payment applies. The specific delivery information shall be determined according to the actual logistics schedule. Eppendorf HK shall not be held liable for delays in delivery due to causes beyond our control or the control of our affiliates, suppliers or subcontractors, which make it impossible or commercially unreasonable to perform including so called “Acts of God” or “Force Majeure” events.

Purchase less than HK$500 – HK$100 delivery charge.

The person receiving the Products at your delivery address must be over 18 years of age and shall be yourself or be deemed as your authorized representative. Any instructions/information provided and act done by such authorized representative shall be deemed instructions/information provided and act done by you.

Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.

You shall carry the full risk of the performance rendered. If the performance rendered includes any installation work, the risk of loss attaching to the products included in the installation and supplied by Eppendorf HK shall pass to you as of the commencement of the installation work.


Claim of shortage, damaged products etc. must be made within 48 hours from receipt of the products to Eppendorf HK, failing which the right to complain shall lapse. Notice of products received in a damaged condition shall be provided together with the claim. Please do accept the shipment from the carrier and sign for the shipment as damaged. If the products have been inspected and approved by you, you shall lose the right to claim unless such major defect of the products cannot be identified from a cautious business person perspective upon your inspection.

Immediately contact Eppendorf HK via letter/email, to report the damage. Please refer to your order confirmation number when you claim and if you ordered using a purchase number, please also refer to this when contacting Eppendorf HK.

In the event that a claim has been submitted or Eppendorf HK has been alleged to be liable, you shall lend its full co-operation to the taking of samples or the conducting of any further investigation by or on behalf of Eppendorf HK.

In the case of complaints or liability regarding products supplied, the obligations of Eppendorf HK shall in no event extend beyond the obligation to replace the relevant goods. This shall not apply if the products are no longer marketed by Eppendorf HK, in which case only the invoice value shall be refunded.


With the exception of consumables and any unpermitted resale (for which we will not provide warranty), a warranty period of 12 months following invoicing to the customer for all Eppendorf brand products sold via Eppendorf HK eShop and delivered within the territory of Hong Kong.

Please note that the guarantee does not apply for products which have been damaged due to mishandling and improper use, misapplication, modifications or tampering or any products which have been damaged by the negligence or willful default of the user; sold or delivered out of the territory of Hong Kong; used parts and/or parts which in Eppendorf HK’s opinion are subject to wear and tear and/or are vulnerable; products or installations not supplied, or supplied only in part, by Eppendorf HK, or not installed and/or put into operation by Eppendorf HK.

Warranties shall cease to be valid completely and with immediate effect if:
you fail to notify Eppendorf HK of the defect in writing and in sufficient detail either within the applicable 12-month warranty period;
you have not fully complied with Eppendorf HK’s instructions regarding use and maintenance, and Eppendorf HK is of the opinion that the defect is to be attributed, or can be attributed, to that omission;
you have made any change to the products or installation in which the defect has been discovered without having obtained Eppendorf HK’s consent, and Eppendorf HK is of the opinion that the defect is to be attributed, or can be attributed, to that omission;
you have not offered Eppendorf HK the opportunity to do everything which in the latter’s opinion, would be necessary or desirable to repair the defect covered by a warranty;
you have resold the products without the prior written consent of Eppendorf HK.
This warranty is expressly in lieu of all other warranties expressed or implied by statute, common law or otherwise, and of all other obligations or liabilities on its part and no agent representative or employee of Eppendorf HK has any authority to extend the scope of this warranty or make any other representation, promise or guarantee in connection with the manufacture, sales or application of its products.


Sample packs/demonstration products are not available through the eShop, please send your request via web page Contact us.


Installation, demonstration and training are available from Eppendorf HK on request. But the price of installation, demonstration and training are not included in the prices shown at the e-Shop. You can purchase from Eppendorf HK on request. If a contact concerning installation, demonstration or training has already been issued, please refer to this with a remark when placing the order at the eShop. Eppendorf HK will charge you separately.


Please do not accept returns or exchanges unless the item you purchased is defective.

If in any circumstance you should want to return or exchange a newly purchased product, this has to be reported to Eppendorf HK within 2 days from the invoice date. You must provide evidence of qualified quality defects together with the report of your claim.

Return shipments shall be accepted only if Eppendorf HK has given its prior written consent to the returning of products. Eppendorf HK may attach conditions to any such consent.

Eppendorf HK will not accept any invoices in relation to transportation of returned items. All return has to be done on the purchasers account and risk only.


The Eppendorf HK eShop is intended solely for Eppendorf HK to sell the products direct to end consumers, and therefore purchase of products for resale is strictly prohibited. Purchase for resale means the purchase of the product by someone who resells, or intends to resell, the Eppendorf product to others (consumers, businesses or any third party). If we believe you are involved in purchase for resale, we reserve the right to take any action against you, including, without limitation, to restrict sales to you, cancel your orders, and/or suspend or close your account.


Circumstances which preclude any claim for compensation and postpone the delivery date and/or payment date exist when breach of contract including termination of the transaction is caused by an obstacle beyond the control of Eppendorf HK which Eppendorf HK could not reasonable be expected to have taken into consideration or avoided at the time of entering into the contract, nor could reasonably be expected to have overcome. Eppendorf HK will not be liable for any of the above.


Cancelled orders are subject to a cancellation charge of 5% of the invoice value; however, orders for special products namely, products customized according to customer specifications are not subject to cancellations. Please note, you cannot cancel or make changes to an order once it has sent out; until then, however, you may be able to modify your order. Your first step will be to contact Eppendorf HK eShop Customer Support by sending an email to eshop@eppendorf.hk include your order notification number and provide details on what you would like to have changed. An Eppendorf HK eShop customer support representative will contact you regarding the status of your order and whether it can be changed.

In the case of goods which are manufactured or acquired specifically for your company a cancellation/change of the order will be handled according to the contract.

Eppendorf HK shall also be entitled to determine and alter any order in the event that you become insolvent, bankrupt or the likes.


"Intellectual Property Rights" means any and all intellectual and industrial property rights now in force or that come into force in the future in any part of the world whether or not registered or registerable and includes all applications and rights to apply for registration (and renewals and extensions of any registration) of such rights as well as all rights of action and remedies in relation to past infringements including rights in or in connection with “confidential information, business or trade secrets, know-how; inventions, patents (including supplementary protection certificates); copyright (including the rights to secure copyright renewals and extensions of copyright, copyright not yet in existence but that comes into existence in the future and all other rights of a like nature by law in force in any part of the world); trademarks, service marks, business or trade names; design rights, topography rights; database rights; together with all other rights of a similar or corresponding character or nature”. You agree not to use the Eppendorf HK eShop for any purpose or in any matter that is unlawful or infringes any third-party Intellectual Property Rights.

This Website and any information available on it including, but not limited to, text, graphics, icons, images, software, source code and trademarks, are protected by copyright, design, trademark and other Intellectual Property Rights owned or controlled by us and/or our licensors. You may not copy, reproduce, republish, upload, download, post, transmit, store in retrieval system, modify, alter or display in public or distribute in any way the contents or any part of this Website for any purpose without our prior written permission except that you may download materials displayed on the site for non-commercial, home personal use only as longas you keep all copyright, trade mark and other proprietary notices intact.

All right, title and interest in the Intellectual Property Rights in this Website shall at all times remain the property of us and/or our licensors. Customers and visitors are not authorized to use the same unless you have obtained express written permission from us and/or our licensors, as the case may be.

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We do not accept returns or exchanges unless the item you purchased is defective.

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