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- BioProcess International Europe 2025
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Our Service Agreements – Your Advantages
Need a real-time status of all your requests? Create a customer support request
With our basket of Service and Extended Warranty Agreement solutions we take the load off your shoulders by simplifying your ordering and budgeting process for various services over the full lifetime of your instruments.
Your costs become reduced and predictable, thereby assuring continuous productivity and a long service life. In addition, our agreements include repair costs – fully or partially – and discounts on other services.
Benefit from assured premium performance for your peace of mind!
Your costs become reduced and predictable, thereby assuring continuous productivity and a long service life. In addition, our agreements include repair costs – fully or partially – and discounts on other services.
Benefit from assured premium performance for your peace of mind!
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Extended Warranty
Extended Warranty plus
In the event of a necessary repair, wear parts, labor and travel costs are included.
In the event of a necessary repair, wear and repair parts, labor and travel costs are included. Additionally, a full preventive maintenance service, priority support, and a yearly software update (when applicable) is included. A 10 % discount is given within the same service agreement on additional services (e.g. IQ/OQ).
Eppendorf Services Agreements
Services Agreements | AdvancedCareFor assured instrument reliability an uptime | PremiumCareFor assured instrument reliability, uptime and financial plannability |
| Full preventive maintenance | 1/ year | 1/ year |
| Software update (during annual maintenance, if applicable) | ■ | ■ |
| Priority Support*1 | ■ | ■ |
| Spare parts, labor, travel on repairs | 20% discount | included |
| Discount on additional services (e.g. IQ/OQ) | 10% | 10% |
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Extended Warranty Agreements
Services Agreements | Extended WarrantyPurchased once with the standard warranty period. Valid for one year following the standard warranty period. | Extended Warranty plusPurchased within the standard warranty period. Valid for one year following the standard warranty period. |
| Full preventive maintenance | - | 1/ year |
| Software update (during annual maintenance, if applicable) | - | ■ |
| Priority Support*1 | - | ■ |
| Spare parts, labor, travel on repairs | ■ | ■ |
| Discount on additional services (e.g. IQ/OQ) | - | 10% |
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Extended Warranty Services
| Extended Warranty Ordering information | 1 Year Extended Warranty* | 1 Year Extended Warranty plus** |
| Eppendorf Microcentrifuge w/o refrigeration | ||
| Eppendorf Microcentrifuge with refrigeration | ||
| Eppendorf Multipurpose Centrifuge w/o refrigeration | ||
| Eppendorf Multipurpose Centrifuge with refrigeration | ||
| Multipurpose 592X Centrifuge with refrigeration | ||
| High-Speed Centrifuge | ||
| Micro Ultracentrifuge | ||
| Ultracentrifuge | ||
| Eppendorf Vacuum Concentrator | ||
| Eppendorf Mastercycler® | ||
| epMotion® 5070 | ||
| epMotion® 5073 | ||
| epMotion® 5075 | ||
| epMotion® 96 Flex | ||
| epMotion® 96 | ||
| Eppendorf ULT Freezer | ||
| Eppendorf CO2 Incubator | ||
| CellXpert® C170(i) Incubator | ||
| CellXpert® CS220 Incubator Shaker | ||
| Eppendorf Incubator Shaker S41i | ||
| Eppendorf Shaker - open air | ||
| Eppendorf Shaker - heating | ||
| Eppendorf Shaker – heating & cooling | ||
| Eppendorf Shaker - S44i | ||
| Eppendorf BioPhotometer® D30 | ||
| Eppendorf BioSpectrometer® | ||
| Eppendorf ThermoMixer/MixMate® /ThermoStatTM |
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*1 Subject to local business conditions, and based on a "best effort" practise. For more information please contact your local service organization.
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*1 year-extended warranty can be purchased within 30 days after purchase of the respective instrument, and is valid for 1 year after the standard warranty period.
**Extended Warranty plus can be purchased anytime.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
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