Bioprocess Field Service Engineer

Would you like to work for a company who has made it its mission to make a contribution to improving human living conditions? With around 5,000 employees worldwide Eppendorf is a leading Life Sciences company. We develop and distribute devices, consumables and services for use in laboratories worldwide. Our daily work is characterized by our principle: Collaborate on new ideas. You would like to take responsibility and help to make a difference in an experienced international company? Exciting tasks combined with a positive and affirmative working environment await you at Eppendorf. You are also motivated by technical challenges? Then apply now!

Your challenges

• Service Support: Deliver comprehensive service support for Bioprocess products across the region, ensuring high levels of customer satisfaction and timely execution of service tasks
• Strategy Development: Collaborate with the Head of Service to develop strategies that boost the visibility and sales of bioprocess service products, enhancing customer value.
• Training: Conduct regular basic training sessions for customers and dealer/distributor engineers to ensure top-tier service capabilities.
• Technical Expertise: Provide expert advice and troubleshoot technical issues related to bioreactor equipment, instrumentation, and automation in bioprocess technology products.
• Liaison: Maintain coordination with US and EU headquarters to report and track issues in the Japan region, ensuring effective communication and resolution.
  Communication: Oversee interactions with regional service managers, heads, and dealers concerning Bioprocess service activities, fostering strong relationships and clear communication.
• Sales Support: Collaborate with the sales team to configure service quotations and contracts, assist in pre-sales activities, provide technical support during customer engagements, and facilitate spare parts orders.
• Installations and Repairs: Conduct installations, trainings, preventive maintenance (PMs), and repairs within the region, efficiently managing work orders from creation to closure.
• Complaint Management: Document and manage all complaints through E365, ensuring thorough follow-up and resolution.
• Tool Calibration: Ensure calibration tools and service tools are sent for calibration annually to maintain accuracy and reliability.

Your benefits at Eppendorf

• We truly appreciate our employees and their performance
• We offer a wide range of learning and development opportunities to allow you to deepen your technical knowledge and for continuous growth
• By working with us, you will make a meaningful contribution to improving human living conditions
• Attractive salary, employee benefits and performance bonus.
• Eppendorf is an equal opportunity employer. We offer all qualified employees and applicants' identical chances.

Please note that we can only consider applications that are submitted online via our application management tool.

We look forward to meet you!

If you have any questions please contact:

Hiroyuki Watanuki （綿貫 裕幸）,

Watanuki.H@eppendorf.jp

Eppendorf. Collaborate on new ideas.