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Service & Support
Services by product groups
Pipette services
The precision and accuracy of pipettes and dispensers are important for the quality of all your work results. Regular maintenance and calibration of pipettes by Eppendorf assures a consistent result quality.
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Centrifuge rotor services
Centrifuge rotors and buckets are subject to normal wear and tear during regular operation and may be damaged as a result. Our Rotor Assurance Plans offer professional inspection services and evaluation of Eppendorf rotors.
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Mastercycler® services
The exact adherence of defined temperatures is a crucial for reproducible PCR. To ensure your thermocycler is operating consistently at peak performance for an extended lifetime regular maintenance and temperature verification is highly recommended.
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Automation services
epMotion® and it’s dispensing tools are precisions instruments. As such, they should be regularly maintained and calibrated, which will help ensure continuing high accuracy, precision and reproducibility.
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Bioprocess services
Technologically demanding products require first-class service to ensure that the results they produce are optimized. Customers can rely on Eppendorf Bioprocess Service Technician for superior support for their bioprocess products, beginning with startup of the system. The services range from technical support and troubleshooting to delivery of replacement parts on short notice and customer-specific maintenance programs.
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ULT freezer services
Our preventive maintenance offerings ensure that stored samples are protected through continuous refrigeration efficiency, reliability, and rapid recovery of storage temperatures to pre-set levels following door openings.
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Incubator services
Accurate measurement and control feedback of multiple environmental variables is necessary in order that cell growth and proliferation is optimized, at the same time minimizing intercellular variation in physiology, metabolic function and expression. Our service programs including maintenance and calibration services ensure that your CO2 Incubator is operating at peak performance.
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Shaker services
Consistent, reliable biological shaker operation with repeatable performance is essential to ensure that cell growth and proliferation continues under stable, predictable environmental conditions. With our preventive maintenance service options we will make sure that your biological shakers are in good working condition by professional inspection service.
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Temperature control & mixing services
To guarantee you the precise heating, cooling and mixing functions of your Eppendorf ThermoMixer® , MixMate® and ThermoStat according to manufacturer’s specifications we offer maintenance services ensuring consistently reliable results.
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